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2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1 ( DISTINCTION*)
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Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulat...

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  •  • 16 pages • 
  • by businessstudy • 
  • uploaded  24-03-2020
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2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 2 ( Distinction*)
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Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Present...

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  • Exam (elaborations)
  •  • 16 pages • 
  • by businessstudy • 
  • uploaded  19-05-2020
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BTEC Business Level 3 - Unit 29 M3 (Presentation)
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This document is for Unit 29 M3, its a presentation for two organisations being John Lewis and Starbucks, which explains the ways in which their sales techniques and customer service have developed in the retail sector over the past 10 years. It talks about the different sales techniques, what the different levels of customer service are and why they are needed. This document achieved a Distinction*

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  • Presentation
  •  • 13 pages • 
  • by thepenguin • 
  • uploaded  25-04-2020
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