Business level 3 btec customer service role play Study guides, Class notes & Summaries

BTEC IT Level 3 - Unit 1 Exam 698 Questions with Verified Answers What is a digital device? -CORRECT ANSWER Piece of physical equipment that uses digital data, such as by sending, receiving, storing or processing it. What 9 types of digital devices are there? -CORRECT ANSWER 1. Personal Computers 2. Mobile Devices 3. Servers 4. Entertainment Systems 5. Navigation Systems 6. Multifunctional Devices 7. Digital Cameras 8. Data capture and Collection Systems 9. Communication device...

Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Computing and Systems Development Contents Unit 1: Business Skills for e-Commerce 1 Unit 2: Computer Systems 7 Unit 3: Employability and Professional Development 15 Unit 4: Project Design Implementation and Evaluation 21 Unit 5: Emerging Technologies 25 Unit 6: Management in Information Technology 29 Unit 7: Research Skills 35 Unit 8: Management of Projects 41 Unit 9: Systems Analysis and Design 47 Unit 10: Human Computer...

BTEC IT Level 3 - Unit 1 Exam 698 Questions with Verified Answers What is a digital device? -CORRECT ANSWER Piece of physical equipment that uses digital data, such as by sending, receiving, storing or processing it. What 9 types of digital devices are there? -CORRECT ANSWER 1. Personal Computers 2. Mobile Devices 3. Servers 4. Entertainment Systems 5. Navigation Systems 6. Multifunctional Devices 7. Digital Cameras 8. Data capture and Collection Systems 9. Communication device...

Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Computing and Systems Development Contents Unit 1: Business Skills for e-Commerce 1 Unit 2: Computer Systems 7 Unit 3: Employability and Professional Development 15 Unit 4: Project Design Implementation and Evaluation 21 Unit 5: Emerging Technologies 25 Unit 6: Management in Information Technology 29 Unit 7: Research Skills 35 Unit 8: Management of Projects 41 Unit 9: Systems Analysis and Design 47 Unit 10: Human Computer...

Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Prese...