Business level 3 btec customer service role play Study guides, Class notes & Summaries
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BTEC IT Level 3 - Unit 1 Exam 698 Questions with Verified Answers,100% CORRECT
- Exam (elaborations) • 73 pages • 2023
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BTEC IT Level 3 - Unit 1 Exam 698 Questions with Verified Answers 
 
 
What is a digital device? -CORRECT ANSWER Piece of physical equipment that uses digital data, such as by sending, receiving, storing or processing it. 
 
What 9 types of digital devices are there? -CORRECT ANSWER 1. Personal Computers 
2. Mobile Devices 
3. Servers 
4. Entertainment Systems 
5. Navigation Systems 
6. Multifunctional Devices 
7. Digital Cameras 
8. Data capture and Collection Systems 
9. Communication device...
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Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Computing and Systems Development | 2022 latest update
- Exam (elaborations) • 343 pages • 2022
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- $17.49
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Edexcel BTEC Levels 4 and 5 Higher 
Nationals specification in Computing 
and Systems Development 
Contents 
Unit 1: Business Skills for e-Commerce 1 
Unit 2: Computer Systems 7 
Unit 3: Employability and Professional Development 15 
Unit 4: Project Design Implementation and Evaluation 21 
Unit 5: Emerging Technologies 25 
Unit 6: Management in Information Technology 29 
Unit 7: Research Skills 35 
Unit 8: Management of Projects 41 
Unit 9: Systems Analysis and Design 47 
Unit 10: Human Computer...
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BTEC IT Level 3 - Unit 1 Exam 698 Questions with Verified Answers,100% CORRECT
- Exam (elaborations) • 73 pages • 2023
-
- $15.49
- + learn more
BTEC IT Level 3 - Unit 1 Exam 698 Questions with Verified Answers 
 
 
What is a digital device? -CORRECT ANSWER Piece of physical equipment that uses digital data, such as by sending, receiving, storing or processing it. 
 
What 9 types of digital devices are there? -CORRECT ANSWER 1. Personal Computers 
2. Mobile Devices 
3. Servers 
4. Entertainment Systems 
5. Navigation Systems 
6. Multifunctional Devices 
7. Digital Cameras 
8. Data capture and Collection Systems 
9. Communication device...
-
Edexcel BTEC Levels 4 and 5 Higher Nationals specification in Computing and Systems Development || 2022 UPDATE
- Summary • 343 pages • 2022
-
- $17.49
- + learn more
Edexcel BTEC Levels 4 and 5 Higher 
Nationals specification in Computing 
and Systems Development 
Contents 
Unit 1: Business Skills for e-Commerce 1 
Unit 2: Computer Systems 7 
Unit 3: Employability and Professional Development 15 
Unit 4: Project Design Implementation and Evaluation 21 
Unit 5: Emerging Technologies 25 
Unit 6: Management in Information Technology 29 
Unit 7: Research Skills 35 
Unit 8: Management of Projects 41 
Unit 9: Systems Analysis and Design 47 
Unit 10: Human Computer...
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2022 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 2 ( Distinction*)
- Essay • 16 pages • 2020
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Available in package deal
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Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: 
 
P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Prese...
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