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2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 1 ( DISTINCTION*)
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Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulat...

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  •  • 16 pages • 
  • by businessstudy • 
  • uploaded  24-03-2020
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2021 BTEC Business Level 3 Unit 14: Investigating Customer Service Assignment 2 ( Distinction*)
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Unit 14: Investigating Customer Service Assignment 2: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 2. therefore also contains THE SCRIPT FOR ROLE PLAY and this meets all the criteria: P4: Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. P5: Review own customer service skills, identifying gaps where improvements could be made. P6 - Present...

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  •  • 16 pages • 
  • by businessstudy • 
  • uploaded  19-05-2020
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Unit 14 P3 M2 D2
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P3 Research methods a business can use to make improvements to the customer service provision. M2 Analyse different methods of monitoring customer service for a product or service in contrasting businesses. D2 Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee.

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  •  • 6 pages • 
  • by todd-200 • 
  • uploaded  21-05-2018
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