Hospitality Study guides, Class notes & Summaries

What does the acronym "LEED" stand for? Correct Answer Leadership in Energy and Environmental Design What does the acronym "GBCI" stand for? Correct Answer Green Business Certification Inc. Buildings are __________ and people are __________ Correct Answer certified; credentialed What are the knowledge domains? Correct Answer 1. LEED Process, 2. Integrative Strategies, 3. Location and Transportation, 4. Sustainable Sites, 5. Water Efficiency, 6. Energy and Atmosphere, 7. Materials an...

what formula represents a buyer's view of a sales transaction? - correct answer perceived value-selling price=personal profit what special challenge do buyers of hospitality products such as hotel guest rooms or restaurant meals face? - correct answer difficulty in quality evaluation prior to purchase as price decreases, ____ increases - correct answer value what factors do revenue managers employ when they devise and implement strategic pricing plans? - correct answer data management ...

Revenue Management Final Verified Solution 2023 What is the term used to identify a management philosophy that places customer gain ahead of short-term revenue maximization in revenue management decision making? - ANS->>customer-centric revenue management What is the term used to describe the potential customers to whom a business's marketing activities and messages are directed? - ANS->>the target market Understanding the barter system is critical because it helps us under...

Exam 1 Questions and Answers Fully solved 2024 Terms in this set (81) Original Tru is a new brand launched by Hilton to enter the upscale market. False The average number of rooms in a luxury hotel in the U.S. is about: A) 500-550 B) 300-350 C) 100-150 D) 0-50 B) 300-350 To find a safe and high quality hostel, you want to check if the hostel is a member of the Youth Hostel Association (Hostelling International). True Which of the following is NOT a benefit of bei...

Champions -Property Management- SAE, Exam Study Guide. With Complete Verified Solution 2023/2024 police power The right of governments to control land use Fiduciary requires duties of obedience, loyalty, disclosure, confidentiality, accounting, and reasonable care variance permission to violate the rules building code dictates the minimum legally acceptable standards by which a building can be constructed Zoning determines for what purposes certain parcels of land that can be used pro...

RHM Content Exam 1 How is good service defined? What constitutes superior service? - meeting customers' needs in the way they want and expect them to be met; superior service is exceeding customers' expectations What are some challenges service businesses face when managing and marketing their products and services? - 1. The nature of the product is different 2. Customers are more involved in the production process 3. People are part of the product 4. Its' harder to maintain quali...

CE 305 all true and false HW's for Exam 1 Questions and Answers The construction industry represents about 10 % of the United States GPD (Gross Domestic Product) - Answer-T The architect, is a design professional that typically provides project programming, planning, functional layout, artistic features, and integration of structural, mechanical, and electrical design for most building projects. - Answer-T A single civil engineering firm is typically involved with all the disciplines of ...

means simply that all the organization's employees must treat customers like guests and manage the organization from the guest's point of view correct answer: Guestology customers come to a service provider with certain expectations for themselves, their businesses, and/or their families. correct answer: Meeting Customer Expectations In addition to public consumers, the hospitality organization has within itself many internal customers, persons and units that depend on each other and ...

Event TImeline -A sequential listing of all the tasks associated with the event. It is divided into phases. Event Research -Gather data that will assist with the planning of the event. Event Planning -Start with a meeting of all key stakeholders. Event Coordination -Synchronize and integrate activities, responsibilities, and organizational structures to ensure that organizational resources are used efficiently. Event Evaluation -Prepare and distribute surveys and questionnaires and coll...

HOSP-1010-Gaillard : Midterm Exam Questions and Answers 100% Pass What are the components of the *Service Distinction*? - Answer- -Intangibility -Inseparability -Perishability -Variability -Component of the Service Distinction -Can't be seen, tasted, felt, heard, or smelled before purchase - Answer- intangibility -Component of the Service Distinction -Production & consumption happen simultaneously - Answer- inseparability -Component of the Service Distinction -Can't be stored for la...