Study guides, Class notes & Summaries

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Unit 9: Interviews
  • Unit 9: Interviews

  • Summary • 6 pages • 2020
  • In this unit, you will be introduced to different types of communication that take place in an interview and the preparation that goes into conducting a successful interview. LEARNING OUTCOMES - Understand the importance of verbal communication in an interview. - Understand the importance of non-verbal communication in an interview. - Present and prepare yourself for an interview. - Understand the particular roles in an interview. - Conduct a successful interview. Please see the table of cont...
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Unit 8: Finding the job you want
  • Unit 8: Finding the job you want

  • Summary • 8 pages • 2020
  • In this unit, you will be introduced to communication in the job application process and learn how to effectively communicate with prospective employers. This unit contains the steps, and format to follow when creating your letter of application and curriculum vitae (CV). LEARNING OUTCOMES - Write an effective letter of application. - Draw up an impressive Curriculum Vitae. Please see the table of contents in the preview pages to see if this document contains what you need.
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Unit 7: Business presentations
  • Unit 7: Business presentations

  • Summary • 7 pages • 2020
  • In this unit, you will be introduced to business presentation which entails the more formal application of communication skills, especially for business people who have to address groups. LEARNING OUTCOMES - Prepare yourself for the presentation. - Understand how to prepare the presentation. - Deliver the presentation. - Handle your audience. Please see the table of contents in the preview pages to see if this document contains what you need.
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Unit 6: Public speaking
  • Unit 6: Public speaking

  • Summary • 7 pages • 2020
  • In this unit, you will be introduced to public speaking as well as the preparations and aids that can make a speech effective. LEARNING OUTCOMES - Prepare a speech for an audience. - Deliver the speech with some measure of confidence. - Demonstrate an awareness of the value of audio-visual aids. - Select the appropriate audio-visual aid for a speech or presentation. - Discuss some of the advantages and pitfalls of each aid. Please see the table of contents in the preview pages to see if this ...
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Unit 5: Meeting documentation
  • Unit 5: Meeting documentation

  • Summary • 7 pages • 2020
  • In this unit, you will be introduced to meetings and the procedures and processes that make them an effective tool in an organisation. This unit contains examples and formats for a notice, agenda, combined notice and agenda, and minutes. LEARNING OUTCOMES - Understand the importance of running a meeting competently. - Understand the role of participants in a meeting. - Understand procedures for conducting a meeting. - Write a notice and agenda. - Write the minutes of a meeting. Please see th...
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Unit 4 - PART 1: Report writing
  • Unit 4 - PART 1: Report writing

  • Summary • 6 pages • 2020
  • In this unit, you will learn about different types of reports, as well as their styles and formats to know when and how to use them in a business environment. LEARNING OUTCOMES - Understand the importance of a report. - Write a short formal investigation report. - Understand different types of short formal investigation reports. Please see the table of contents in the preview pages to see if this document contains what you need.
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Unit 2: Reading techniques and writing skills
  • Unit 2: Reading techniques and writing skills

  • Summary • 5 pages • 2020
  • In this unit, you will learn about the benefits of reading and the questions to ask yourself before reading so that you read actively instead of passively. LEARNING OUTCOMES - Understand how cultural diversity impacts communication. - Obtain information quickly and efficiently from written passages. - Answer close reading or comprehension questions. - Write an efficient summary of a piece of writing. Please see the table of contents in the preview pages to see if this document contains what y...
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