Axelos Study guides, Class notes & Summaries

Dit is een beknopte samenvatting van ITIL Service Strategy 'best practices' van Axelos. ISBN: 3044.

AXELOS MSP - Managing Successful Programmes - Glossary (EN) 100% Pass accountable Personally answerable for an activity. Accountability cannot be delegated, unlike responsibility. aggregated risk The overall level of risk to the programme when all the risks are viewed as a totality rather than individually. This could include the outputs of particular scenarios or risk combinations. as-is state The current operating structure and performance of the parts of the business which will ...

Which practice is responsible for moving components to live environments? A. Change enablement B. Release management C. IT asset management D. Deployment management - correct answer D Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change enablement D. Service level management - correct answer A Which practice identifies metrics that reflect the customer's experience of a service? A. Continual ...

aggregated risk - correct answer The overall level of risk to the portfolio when all the risks are viewed as a totality rather than individually. This could include the outputs of particular scenarios or risk combinations. assurance - correct answer All the systematic actions necessary to provide confidence that the target (system, process, organization, programme, project, outcome, benefit, capability, product output, deliverable) is appropriate. Appropriateness might be defined subjectively...

Aggregated risk - correct answer The overall level of risk to the programme when all the risks are viewed as a totality rather than individually. This could include the outputs of particular scenarios or risk combinations. Assurance - correct answer All the systematic actions necessary to provide confidence that the target (system, process, organization, programme, project, outcome, benefit, capability, product output, deliverable) is appropriate. Appropriateness might be defined subjectively...

A customer is a person who defines the requirement for a service and takes responsibility for _______ of services consumption - correct answer outcomes What is the definition of a user? - correct answer A person who uses the service What is the definition of warranty? - correct answer The assurance that a product will meet it's agreed requirements. Service management is a set of specialized organizational capabilities for enabling value for customers in the form of ____ - correct answe...

Which term describes the functionality offered by a service? A) Costs B) Utility C) Warranty D) Risk - correct answer B) Utility Identify the missing word in the following sentence. A customer is the role that defines the requirements for a service and takes responsibility for the ? of service consumption. A) Outputs C) Costs B) Outcomes D) Risks - correct answer B) Outcomes Which guiding principle recommends assessing the current state and deciding what can be reused? A)...

AXELOS MSP® - MANAGING SUCCESSFUL PROGRAMMES - GLOSSARY (EN) EXAM | QUESTIONS & ANSWERS (VERIFIED) | LATEST UPDATE | GRADED A+ accountable Correct Answer: Personally answerable for an activity. Accountability cannot be delegated, unlike responsibility. aggregated risk Correct Answer: The overall level of risk to the programme when all the risks are viewed as a totality rather than individually. This could include the outputs of particular scenarios or risk combinations. as-is ...

ITIL Foundation v4 Cert Prep 2/ The Service Value System (SVS) (Ch 4), The Service Value Chain (Ch 4), The Guiding Principles (Ch 4) Axelos book

ITIL Foundation v4 Cert Prep 1/Introduction (Ch 1); Key Concepts of Service Mgmt (Ch 2), Key Concepts (Ch 3) Axelos book

Introduction questions - Answer Introduction answers Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" - Bloom's level 2 (~22.5% of questions) involves "to understand" Modules that must be completed to attain ITIL Strategic Leader (ITIL SL) - Answer - ITIL Strategist (direct, plan & improve) - ITIL Leader (digital & IT strategy) Modules that must be completed to attain ITIL Managing Professional (ITIL MP) ...