ITSM Study guides, Class notes & Summaries

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on the first assign...

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in...

Klanttevredenheid meten en verhogen, hoe pak je dat aan. In deze moduleopdracht wordt daar antwoord op gegeven. Afgesloten met een 9.

Dit is een samenvatting van alle thema's van kwaliteitsmanagement. Met het leren van deze samenvatting heb ik een 8,4 gehaald voor de testvision toets. De thema's in de bok: - Thema: Kwaliteitsbegrippen - Thema: Kwaliteitsmodellen - Thema: Processen - Thema: Risicoanalyse - Thema: Oorzaakanalyse - Thema: GAP-analyse (huidige en gewenste situatie) - Thema: Implementatie - Thema: evaluatie - Thema: Leiderschap

ServiceNow CIS-ITSM Exam Prep Questions With Correct Solutions.

door deze samenvatting heb ik een 7.5 gehaald

Nederlandse samenvatting van het boek Quality Management for Organizational Excellence Pearson New International Edition. ISBN: 2338 Deze samenvatting is gebruikt voor het vak Kwaliteitsmanagement op Hogeschool Inholland. Behaalde cijfer 9,0.

ServiceNow ITSM Implementation Certification Exam With 100% Correct Answers 2024/2025 ServiceNow provides what key IT services? - answer-IT -Security Operations -HR -Customer Service -Building Business Services ITSM inculudes? - answer-Incident Management -Problem Management -Change Management -Request Fulfillment -and rely heavily on Knowledge Management and CMDB What are the types of workshops for ITSM - answer-Roadmap Workshop -Process Workshops -Technical Workshops -Requirem...

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Value of Incident Management - Answer-1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident - Answer-% of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle - Answ...