Service operations
Washington State University - Pullman Campus
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Lesson 1 Service Operations
- Class notes • 4 pages • 2020
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These are notes to the first class of Service Operations.
In this class, we are looking at:
- Customer Expectations
- The Rental Concept
- Categories of the rental concept
- Categories of service
- Forces that are transforming the service sector
- Perspectives of Service
- Duties of a Service Operations Manager
/ All the best!
Class notes
Lesson 1 Service Operations
Last document update:
ago
These are notes to the first class of Service Operations. In this class, we are looking at: - Customer Expectations - The Rental Concept - Categories of the rental concept - Categories of service - Forces that are transforming the service sector - Perspectives of Service - Duties of a Service Operations Manager / All the best!
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