PEARSON (PEARSON) • Travel and Tourism
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Courses Travel and Tourism at PEARSON (PEARSON)
Notes available for the following courses of Travel and Tourism at PEARSON (PEARSON)
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BAHons- Tourism Management 5
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ICT Course works 3
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Public Relations and Promotion in Travel and Tourism Unit 2 1
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Travel and tourism 3
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Unit 15 - Resort Management Unit 15 2
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Unit 1 - Investigating the Travel and Tourism Sector 9945 190
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Unit 1 - The World of Travel and Tourism 4
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Unit 10 - Business Travel Operations 41
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Unit 11 - Investigating the Cruise Industry 9
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Unit 12 - Responsible Tourism btec3 54
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Unit 13 - Tour Operations 9945 59
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Unit 13 - Tour Operations P1,M1,D1 1
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Unit 14 - Specialist Tourism 37
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Unit 15 - Working as a Holiday Representative 9945 43
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Unit 16 - Passenger Transport for Travel and Tourism 44
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UNIT 16 PUBLIC TRANSPORT 1
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Unit 17 - Events, Conferences and Exhibitions btec3 19
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Unit 18 - The UK as a Tourist Destination 1
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Unit 18 - Tourism in Rural Areas 16
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Unit 19 - UK Visitor Attractions 13
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Unit 19 - UK Visitor Attractions P1,P2,P3,M1 1
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Unit 19 - UK Visitor Attractions P4,M2,D1 1
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Unit 2 - Global Destinations 4
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Unit 2 - The Business of Travel and Tourism 58
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Unit 20 - Hospitality Operations in Travel and Tourism 10
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Unit 21 - Entertainment for Holidaymakers 17
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Unit 22 - Work Experience in the Travel and Tourism Sector 4
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Unit 23 - Residential Study Visit in Travel and Tourism* 1
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Unit 25 - Working as a Children's Representative in Travel and Tourism 3
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Unit 25 - Working as a Children's Representative in Travel and Tourism btec3 1
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Unit 26 - Researching Current Issues in Travel and Tourism 22222C 15
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Unit 27 - Organising a Travel and Tourism Study Visit* 5
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Unit 3 - Principles of Marketing in Travel and Tourism 1
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Unit 3 - The UK as a Destination QTF3TO-Y1 59
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Unit 4 - Customer Service in Travel and Tourism 83
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Unit 4 - Managing the Customer Experience in Travel and Tourism 2
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Unit 5 - Marketing Travel and Tourism Products and Services btec3 40
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Unit 6 btec3 1
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Unit 6 - Preparing for Employment in Travel and Tourism 63
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Unit 6 - Resort Operations 1
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Unit 7 - European Destinations 54
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Unit 7 - European Destinations P4,M3,D2 1
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Unit 8 - Long-haul Travel Destinations btec3 72
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Unit 8 - The Airport Experience 1
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Unit 9 - Retail Travel Operations 48
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Unit 9 - Visitor Attractions 10
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Unit 9 - Working in Travel and Tourism 4
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UNIT 9- VISITOR ATTRACTIONS 1
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Unit 9: Visitor Attractions 1
Popular books PEARSON (PEARSON) • Travel and Tourism
Gillian Dale • ISBN 9781846907272
Carol Spencer, Christine King • ISBN 9781846907494
Latest notes & summaries PEARSON (PEARSON) • Travel and Tourism
BTEC Travel and Tourism - Unit 4 - Customer Service

P4, P5, M2, M3, D2 - Customer Service - Distinction

Having described these skills, learners will have the opportunity to put them into practice as P4, P5, M2
and M3 must be assessed through practical activities. This could be in real travel and tourism workplace
situations, or may be simulated through role-plays. All assessment evidence for these criteria could be
supported by observation sheets signed by the assessor which details how each c...
- Package deal
- Essay
- • 10 pages's •
-
Pearson•Unit 4 - Customer Service in Travel and Tourism
-
Customer Service - Unit 4 - Distinction - All Criteria Achieved• By Lisa66
Preview 1 out of 10 pages
BTEC Travel and Tourism - Unit 4 - Customer Service

P4, P5, M2, M3, D2 - Customer Service - Distinction

Having described these skills, learners will have the opportunity to put them into practice as P4, P5, M2
and M3 must be assessed through practical activities. This could be in real travel and tourism workplace
situations, or may be simulated through role-plays. All assessment evidence for these criteria could be
supported by observation sheets signed by the assessor which details how each c...
BTEC Travel and Tourism - Unit 5 - Marketing - P1

The evidence for P1 could be a report which briefly outlines the background and concepts of marketing
covering all the items listed in the content. The evidence will be broad and provide a basic outline to
demonstrate understanding of the terms within the content.
- Book & Paket-Deal
- Presentation
- • 20 pages's •
-
Pearson•Unit 5 - Marketing Travel and Tourism Products and Services
-
BTEC Level 3 National Travel and Tourism Student Book 1 • Gillian Dale• ISBN 9781846907272
-
Marketing - Unit 5• By Lisa66
Preview 1 out of 20 pages
BTEC Travel and Tourism - Unit 5 - Marketing - P1

The evidence for P1 could be a report which briefly outlines the background and concepts of marketing
covering all the items listed in the content. The evidence will be broad and provide a basic outline to
demonstrate understanding of the terms within the content.
The Cash Inflow, Outflow and Budget of a Business
- Other
- • 2 pages's •
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Pearson•Unit 2 - The Business of Travel and Tourism
Preview 1 out of 2 pages
The Cash Inflow, Outflow and Budget of a Business
BTEC Travel and Tourism - Unit 4 - Customer Service

P3

P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts.
Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills
needed to handle complaints. It is important that the descriptions relate to customer service skills in travel
and tourism contexts. A general description of customer service skills without relevant travel and tourism
ex...
- Package deal
- Essay
- • 5 pages's •
-
Pearson•Unit 4 - Customer Service in Travel and Tourism
-
Customer Service - Unit 4 - Distinction - All Criteria Achieved• By Lisa66
Preview 1 out of 5 pages
BTEC Travel and Tourism - Unit 4 - Customer Service

P3

P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts.
Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills
needed to handle complaints. It is important that the descriptions relate to customer service skills in travel
and tourism contexts. A general description of customer service skills without relevant travel and tourism
ex...
BTEC Travel and Tourism - Unit 4 - Customer Service

P1, P2, M1 - Merit

The evidence for P1 must include an explanation of the importance of excellent customer service to the
organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in
the content range following the italic sub-headings, ie customer service, importance to the organisation,
importance to the customer and importance to the employee. The ex...
- Package deal
- Essay
- • 12 pages's •
-
Pearson•Unit 4 - Customer Service in Travel and Tourism
-
Customer Service - Unit 4 - Distinction - All Criteria Achieved• By Lisa66
Preview 1 out of 12 pages
BTEC Travel and Tourism - Unit 4 - Customer Service

P1, P2, M1 - Merit

The evidence for P1 must include an explanation of the importance of excellent customer service to the
organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in
the content range following the italic sub-headings, ie customer service, importance to the organisation,
importance to the customer and importance to the employee. The ex...
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P1

For P1, learners should describe the travel and tourism business environment by providing a short description
of each item of range as follows: public sector; private sector; geographical, eg local, regional, national,
international, global; importance to international and UK economy, eg GDP, employment. For each type of
organisation listed in the content, including those in the brackets, learners should provide an examp...
- Book & Paket-Deal
- Presentation
- • 10 pages's •
-
Pearson•Unit 2 - The Business of Travel and Tourism
-
BTEC Level 3 National Travel and Tourism Student Book 1 • Gillian Dale• ISBN 9781846907272
-
Unit 2 - The Business of Travel and Tourism• By Lisa66
Preview 1 out of 10 pages
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P1

For P1, learners should describe the travel and tourism business environment by providing a short description
of each item of range as follows: public sector; private sector; geographical, eg local, regional, national,
international, global; importance to international and UK economy, eg GDP, employment. For each type of
organisation listed in the content, including those in the brackets, learners should provide an examp...
BTEC Travel and Tourism - Unit 4 - Customer Service

D1 - Recommendations - Distinction

For D1, learners need to recommend ways in which a selected organisation could better meet its specific
customer needs. Examples of improvements could be in the form of changes to products, new procedures to
improve speed and efficiency of service, enhanced company image.
The evidence for the above criteria could be presented as a written report or as a presentation with detailed
observation record and accom...
- Package deal
- Essay
- • 5 pages's •
-
Pearson•Unit 4 - Customer Service in Travel and Tourism
-
Customer Service - Unit 4 - Distinction - All Criteria Achieved• By Lisa66
Preview 1 out of 5 pages
BTEC Travel and Tourism - Unit 4 - Customer Service

D1 - Recommendations - Distinction

For D1, learners need to recommend ways in which a selected organisation could better meet its specific
customer needs. Examples of improvements could be in the form of changes to products, new procedures to
improve speed and efficiency of service, enhanced company image.
The evidence for the above criteria could be presented as a written report or as a presentation with detailed
observation record and accom...
BTEC Travel and Tourism - Unit 5 - Marketing - P2, M1

The evidence for P2 will review the factors influencing marketing decisions as specified in the unit content.
The factors should be reviewed using examples from different travel and tourism organisations. The examples
should be both recent (within the last decade) and relevant, and learners should consider both positive and
negative factors.
For M1, learners should select a travel and tourism organisation and explain how factors have influen...
- Book & Paket-Deal
- Essay
- • 4 pages's •
-
Pearson•Unit 5 - Marketing Travel and Tourism Products and Services
-
BTEC Level 3 National Travel and Tourism Student Book 1 • Gillian Dale• ISBN 9781846907272
-
Marketing - Unit 5• By Lisa66
Preview 1 out of 4 pages
BTEC Travel and Tourism - Unit 5 - Marketing - P2, M1

The evidence for P2 will review the factors influencing marketing decisions as specified in the unit content.
The factors should be reviewed using examples from different travel and tourism organisations. The examples
should be both recent (within the last decade) and relevant, and learners should consider both positive and
negative factors.
For M1, learners should select a travel and tourism organisation and explain how factors have influen...
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P2, P3, M1, D1

For P2, learners should describe the organisational and financial characteristics of two different types of travel
and tourism organisations with different structures. For example, they could select a medium national private
limited company involved in outbound tourism and a local partnership involved in domestic tourism. All items
of range must be included in the description. If the two organisations selected...
- Book & Paket-Deal
- Essay
- • 12 pages's •
-
Pearson•Unit 2 - The Business of Travel and Tourism
-
BTEC Level 3 National Travel and Tourism Student Book 1 • Gillian Dale• ISBN 9781846907272
-
Unit 2 - The Business of Travel and Tourism• By Lisa66
Preview 1 out of 12 pages
BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P2, P3, M1, D1

For P2, learners should describe the organisational and financial characteristics of two different types of travel
and tourism organisations with different structures. For example, they could select a medium national private
limited company involved in outbound tourism and a local partnership involved in domestic tourism. All items
of range must be included in the description. If the two organisations selected...
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector

To achieve P4, learners should summarise at least 10 developments. It is important that learners do not
simply create a historical account. All developments used for assessment should have had, or should continue
to have, a significant effect on the industry today. Note: these developments do not include singular ‘events’
such as specific acts of terrorism or natural disasters – these are factors not de...
- Book & Paket-Deal
- Presentation
- • 39 pages's •
-
Pearson•Unit 1 - Investigating the Travel and Tourism Sector
-
BTEC Level 3 National Travel and Tourism Student Book 1 • Gillian Dale• ISBN 9781846907272
-
Unit 1 - Investigating the Travel and Tourism Sector - Distinction• By Lisa66
Preview 1 out of 39 pages
BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector

To achieve P4, learners should summarise at least 10 developments. It is important that learners do not
simply create a historical account. All developments used for assessment should have had, or should continue
to have, a significant effect on the industry today. Note: these developments do not include singular ‘events’
such as specific acts of terrorism or natural disasters – these are factors not de...