customer engagement management

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Samenvatting Customer Relationship Management, ISBN: 9780273774952  Customer Engagement Management (CEM) Samenvatting Customer Relationship Management, ISBN: 9780273774952  Customer Engagement Management (CEM)
  • Samenvatting Customer Relationship Management, ISBN: 9780273774952 Customer Engagement Management (CEM)

  • Summary • 45 pages • 2022
  • A complete summary of the course material from CEM. All chapters from both books are summarized herein. Several people have used this summary and managed to pass it.
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Samenvatting Customer Relationship Management Samenvatting Customer Relationship Management
  • Samenvatting Customer Relationship Management

  • Summary • 47 pages • 2021
  • Peelen, Ed & Beltman Rob (2013) Customer relationship management (2nd edition). Chapters: 1,2,3,4,5,6,7,8,9,11,12,13,16,17 Visser M & Slikkenga (2018) Digital markerting fundamentals paragraphs: 10.1.4, 10.2, 10.3, 10.4, 10.5, 13.4.1 and 13.4.2
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Summary Customer Relationship Management Summary Customer Relationship Management
  • Summary Customer Relationship Management

  • Summary • 62 pages • 2021
  • Summary of chapters 1-2-3-4-5-6-7-8-9-11-12-13-16-17 of the book Customer Relationship management by Ed Peelen and Rob Beltman
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Summary Customer Engagement Management Summary Customer Engagement Management
  • Summary Customer Engagement Management

  • Summary • 24 pages • 2020
  • A summary of the lectures of the third year course Customer Engagement Management. Almost everything that's mentioned in the lectures is summarised with an explanation out of the book.
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