Unit 4 Customer Service in Travel and Tourism

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Here are the best resources to pass Unit 4 Customer Service in Travel and Tourism. Find Unit 4 Customer Service in Travel and Tourism study guides, notes, assignments, and much more.

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Customer service complaint letter
  • Customer service complaint letter

  • Other • 2 pages • 2023
  • For this, I have written a reply to a customer complaint letter regarding an issue that they had.
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Customer service assignment 3
  • Customer service assignment 3

  • Other • 2 pages • 2023
  • In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
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Customer service assignment 2
  • Customer service assignment 2

  • Other • 13 pages • 2023
  • In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
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Assignment 1: Mystery shopper
  • Assignment 1: Mystery shopper

  • Other • 4 pages • 2023
  • This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
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P3 - Know the customer service skills required to meet customer service needs
  • P3 - Know the customer service skills required to meet customer service needs

  • Summary • 8 pages • 2022
  • Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.
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P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers
  • P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers

  • Summary • 4 pages • 2022
  • Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.
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P1 -  Importance of customer service to an organisation
  • P1 - Importance of customer service to an organisation

  • Summary • 15 pages • 2022
  • Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.
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Telephone conversation plannings for the needs of a customer
  • Telephone conversation plannings for the needs of a customer

  • Summary • 3 pages • 2022
  • Document includes the customers needs to change their seats on their flight. Different prices and flight seat classes according to what possible questions the customer may ask
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Letter reply to a customers complaint
  • Letter reply to a customers complaint

  • Summary • 2 pages • 2022
  • The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
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