Group Dynamics

Refugee lawyers and critics have accused CBSA officers of doing everything from belittling and threating clients to racial profiling in their roundups.

Racial Profiling is a practice that targets people for suspicion of a crime, based purely on their race, religion, cultural or national origin. Typically, but not always, racial profiling is carried out by those in positions of power, and while it can happen in any context it mainly happens with those in safety, security and public protection positions.

Self-Assessment Assignment Self-assessment and report on results

Non-Verbal Communication Emotions known around the world, six functions, gender differences, paralanguage

Understanding and Managing Diversity Diversity, Culture, Languages, Deculturation, Values, etc.

Verbal Communication Communication process, words as symbols, concrete language vs abtract language

Correctional Systems Goals, Mission Statements, Institutions, Types of Sanctions

Exam Review Note Definitions, Conflict Management Styles, 3-Step Communication Process, 3-Step Communication Process

Interpersonal & Group Dynamics Definitions, conflict management styles, 3 step communication process

Community Relationships and Leadership Skills Building relationships, police, media, management, leader