MGM 6560 EXAM 1. What are UPS “Smart Labels?” What role do they play in UPS operations? 2. Write out the step a package takes from pickup by UPS driver to delivery including the role of DIAG, the UPS Data Center and the UPS Package Center. 3. What role does wireless communication play in the UPS systems? 4. How has information technology transformed the package delivery business? 5. How does UPS’s investment in IT help it achieve the strategic business objectives describe in chapter 1...