Remote Assistance - TeamViewer Example
This document is simply talking about Remote Assistance with TeamViewer as the main focus. It has some information but not a lot due to it being sources from their website.
Future Developments in Tech Support
This document includes information about the future developments in Tech Support and things revolving around that. This document is a summary of a lecture/class discussion so its only bullet pointed information.
Different User Types
This document includes details about what user types there are and what factors to include when communicating with them so that they can understand. Its also about learning to adapt language and use of jargon.
Examples of Diagnostic Tools
This document includes information on 3 specific diagnostic tools, with details on what they are and how they work within a Computer System. Reasonable amount of detail with key points on the tools specifically.
Diagnostics and Monitoring Tools
This document has a variety of information about different Diagnostic and Monitoring Tools that can be used within an Institution of some sort to check how secure things are. Tables of information are included with more details of certain data fields that need to be considered.
This document covers most of the pass, merit and distinction criteria of unit 12. All content within the document has been thoroughly explained in depth. This document should give you all the support you need whether you are aiming for a pass, merit or distinction.
Unit 12 IT Technical Support M4
This document has a user guide with images and clear step by step instructions which is used to provide additional support material to users.