BUSN258 Final Exam Latest 2017 with three essay questions

Question Question 1.1. (TCO 1) Which of these key organizational behaviors helps customers to interact with your organization? (Points : 8) Smiling Shaking hands with customers Asking often “how am I doing”? Asking customers to begin filling out paperwork Question 2.2. (TCO 1) Which of these key organizational behaviors helps customers to stay close after a transaction? (Points : 8) Having a Halloween costume day Having employee casual dress days Mailing thank-you notes Greeting customers wi...