MQM 227 Exam Questions and Answers
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the Test
What is a business metric?
a. A business metric is the purposeful conversion of conventional English
units of measurement to the metric system.
b. A business metric is an output device used to monitor worker
performance to a set of work standards.
c. A business metric is an important measurement used by a firm to
monitor their success. Different firms within the same industry will use the
same business metrics.
,d. A business metric is an important measurement used by a firm to
monitor their success. Different firms within the same industry may not
necessarily use the same business metrics. - 🧠 ANSWER ✔✔A business
metric is an important measurement used by a firm to monitor their
success. Different firms within the same industry may not necessarily use
the same business metrics.
Which of the following statements is incorrect?
a. A process can be "out of control" if its variability with respect to the
specification limits allows it to move sporadically within the specification
limits.
b. Process capability refers to the ability to consistently produce parts that
meet specification requirements (even though variability exists between
parts).
c. Being "in control" simply means that you are making parts in a consistent
manner.
d. A process can be "in control"/and still making defective products if the
machine is consistently producing parts but is unable to produce these
parts to specification limits. - 🧠 ANSWER ✔✔Process capability refers to
,the ability to consistently produce parts that meet specification
requirements (even though variability exists between parts).
Which of the following statements is incorrect?
a. Value stream mapping is essentially a process flowchart of the value
stream.
b. The value stream identifies all the processing steps and tasks
undertaken to complete a product or deliver a service from beginning to
end.
c. A typical value stream can include both value-added and non-value-
added processing steps and tasks.
d. The goal in studying the value stream is to eliminate the non-value-
adding processing steps.
e. Value is not what the customer says but what the company says. - 🧠
ANSWER ✔✔Value is not what the customer says but what the company
says.
Which of the following statements is incorrect?
a. When a sample falls outside the control limits, we have an indication that
some assignable cause is present.
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, b. Control limits specify extreme permissible part variations and should be
determined by part application.
c. In nearly all cases, the specification limits should not be on a control
chart.
d. Control limits may be considered warning or action limits and serve to
enable us to detect a shift in process so that corrective action may be taken
before the process starts making products that exceed maximum
specification limits. - 🧠 ANSWER ✔✔Control limits specify extreme
permissible part variations and should be determined by part application
???Which of the following statements is incorrect?
a. Prevention/Failure/Appraisal costs are an investment in the discovery,
incorporation, and maintenance of defect prevention disciplines for all
operations affecting the quality of product or service.
b. Prevention/Failure/Appraisal costs include the costs of inspections,
audits, field failure reports, equipment calibration, and associated supplies
and materials.
100% Correct 2025 Expert Verified | Ace
the Test
What is a business metric?
a. A business metric is the purposeful conversion of conventional English
units of measurement to the metric system.
b. A business metric is an output device used to monitor worker
performance to a set of work standards.
c. A business metric is an important measurement used by a firm to
monitor their success. Different firms within the same industry will use the
same business metrics.
,d. A business metric is an important measurement used by a firm to
monitor their success. Different firms within the same industry may not
necessarily use the same business metrics. - 🧠 ANSWER ✔✔A business
metric is an important measurement used by a firm to monitor their
success. Different firms within the same industry may not necessarily use
the same business metrics.
Which of the following statements is incorrect?
a. A process can be "out of control" if its variability with respect to the
specification limits allows it to move sporadically within the specification
limits.
b. Process capability refers to the ability to consistently produce parts that
meet specification requirements (even though variability exists between
parts).
c. Being "in control" simply means that you are making parts in a consistent
manner.
d. A process can be "in control"/and still making defective products if the
machine is consistently producing parts but is unable to produce these
parts to specification limits. - 🧠 ANSWER ✔✔Process capability refers to
,the ability to consistently produce parts that meet specification
requirements (even though variability exists between parts).
Which of the following statements is incorrect?
a. Value stream mapping is essentially a process flowchart of the value
stream.
b. The value stream identifies all the processing steps and tasks
undertaken to complete a product or deliver a service from beginning to
end.
c. A typical value stream can include both value-added and non-value-
added processing steps and tasks.
d. The goal in studying the value stream is to eliminate the non-value-
adding processing steps.
e. Value is not what the customer says but what the company says. - 🧠
ANSWER ✔✔Value is not what the customer says but what the company
says.
Which of the following statements is incorrect?
a. When a sample falls outside the control limits, we have an indication that
some assignable cause is present.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, b. Control limits specify extreme permissible part variations and should be
determined by part application.
c. In nearly all cases, the specification limits should not be on a control
chart.
d. Control limits may be considered warning or action limits and serve to
enable us to detect a shift in process so that corrective action may be taken
before the process starts making products that exceed maximum
specification limits. - 🧠 ANSWER ✔✔Control limits specify extreme
permissible part variations and should be determined by part application
???Which of the following statements is incorrect?
a. Prevention/Failure/Appraisal costs are an investment in the discovery,
incorporation, and maintenance of defect prevention disciplines for all
operations affecting the quality of product or service.
b. Prevention/Failure/Appraisal costs include the costs of inspections,
audits, field failure reports, equipment calibration, and associated supplies
and materials.
