1
, Test .bank .for .heizer .operations .management .14th .Edition,
.Questions .& .Answers .| .Complete
CHAPTER .1: .OPERATIONS .AND .PRODUCTIVITY
TRUE/FALSE
1. Students .wanting .to .pursue .a .career .in .operations .management .will .find
.multidisciplinary .knowledge .beneficial.
True .(Where .are .the .OM .jobs? .easy)
2. Customer .interaction .is .often .high .for .manufacturing .processes, .but .low .for .services.
.False .(Operations .in .the .service .sector, .moderate)
3. Productivity .is .more .difficult .to .improve .in .the .service .sector. .True .(The .productivity
.challenge, .moderate)
4. Manufacturing .now .constitutes .the .largest .economic .sector .in .postindustrial .societies.
.False .(Operations .in .the .service .sector, .moderate)
5. In .the .past .half-century, .the .number .of .people .employed .in .manufacturing .has .more .or .less
.held .steady, .but .each .manufacturing .employee .is .manufacturing .about .20 .times .as .much.
.True .(Operations .in .the .service .sector, .easy)
6. A .knowledge .society .is .one .that .has .migrated .from .work .based .on .knowledge .to .one
.based .on .manual .work.
False .(The .productivity .challenge, .easy)
7. Productivity .is .the .total .value .of .all .inputs .to .the .transformation .process .divided .by .the .total
.value .of .the .outputs .produced.
False .(The .productivity .challenge, .easy)
8. Some .of .the .operations-related .activities .of .Hard .Rock .Café .include .designing .meals .and
.analyzing .them .for .ingredient .cost .and .labor .requirements.
True .(Global .company .profile, .easy)
9. The .production .process .at .Hard .Rock .Café .is .limited .to .meal .preparation .and .serving .customers.
False .(Global .company .profile, .easy)
2
,10. All .organizations, .including .service .firms .such .as .banks .and .hospitals, .have .a .production .function.
True .(What .is .operations .management? .moderate)
11. Operations .management .is .the .set .of .activities .that .create .value .in .the .form .of .goods .and
.services .by .transforming .inputs .into .outputs.
True .(What .is .operations .management? .easy)
12. An .example .of .a ."hidden" .production .function .is .money .transfers .at .banks.
True .(What .is .operations .management? .moderate)
13. One .reason .to .study .operations .management .is .to .learn .how .people .organize .themselves
.for .productive .enterprise.
True .(Why .study .OM, .easy)
14. The .operations .manager .performs .the .management .activities .of .planning, .organizing,
.staffing, .leading, .and .controlling .of .the .OM .function.
True .(What .operations .managers .do, .easy)
15. "How .much .inventory .of .this .item .should .we .have?" .is .within .the .critical .decision
.area .of .managing .quality.
False .(What .operations .managers .do, .easy)
16. In .order .to .have .a .career .in .operations .management, .one .must .have .a .degree .in
.statistics .or .quantitative .methods.
False .(What .operations .managers .do, .easy)
17. Henry .Ford .is .known .as .the .Father .of .Scientific .Management. .False .(The .heritage .of
.operations .management, .easy)
18. Shewhart’s .contributions .to .operations .management .came .during .the .Scientific .Management .Era.
False .(The .heritage .of .operations .management, .easy)
Measuring .the .impact .of .a .capital .acquisition .on .productivity .is .an .example .of .multi-factor
.productivity.
False .(The .productivity .challenge, .moderate)
19. Ethical .and .social .dilemmas .arise .because .stakeholders .of .a .business .have .conflicting .perspectives.
True .(Ethics .and .social .responsibility, .easy) .{AACSB: .Ethical .Reasoning}
MULTIPLE .CHOICE
20. At .Hard .Rock .Café, .tasks .that .reflect .operations .or .operations .management .include
a. designing .meals
b. testing .meals .(recipes)
c. analyzing .meals .for .the .cost .of .ingredients
d. preparing .employee .schedules
e. all .of .the .above
e .(Global .company .profile, .easy)
3
, 21. An .operations .task .performed .at .Hard .Rock .Café .is
a. borrowing .funds .to .build .a .new .restaurant
b. advertising .changes .in .the .restaurant .menu
c. calculating .restaurant .profit .and .loss
d. preparing .employee .schedules
e. all .of .the .above d .(Global .company .profile, .moderate)
22. Operations .management .is .applicable
a. mostly .to .the .service .sector
b. to .services .exclusively
c. mostly .to .the .manufacturing .sector
d. to .all .firms, .whether .manufacturing .and .service
e. to .the .manufacturing .sector .exclusively
d .(What .is .operations .management? .moderate)
23. Which .of .the .following .are .the .primary .functions .of .all .organizations?
a. operations, .marketing, .and .human .resources
b. marketing, .human .resources, .and .finance/accounting
c. sales, .quality .control, .and .operations
d. marketing, .operations, .and .finance/accounting
e. research .and .development, .finance/accounting, .and .purchasing d .(Organizing .to .produce
.goods .and .services, .moderate)
24. Budgeting, .paying .the .bills, .and .collection .of .funds .are .activities .associated .with .the
a. management .function
b. control .function
c. finance/accounting .function
d. production/operations .function
e. staffing .function c .(Organizing .to .produce .goods .and .services, .moderate)
25. Which .of .the .following .would .not .be .an .operations .function .in .a .fast-food .restaurant?
a. advertising .and .promotion
b. designing .the .layout .of .the .facility
c. maintaining .equipment
d. making .hamburgers .and .fries
e. purchasing .ingredients . a .(Organizing .to .produce .goods .and .services, .moderate)
26. The .marketing .function's .main .concern .is .with
a. producing .goods .or .providing .services
b. procuring .materials, .supplies, .and .equipment
c. building .and .maintaining .a .positive .image
d. generating .the .demand .for .the .organization's .products .or .services
e. securing .monetary .resources d .(Organizing .to .produce .goods .and .services, .moderate)
27. Reasons .to .study .Operations .Management .include
a. studying .why .people .organize .themselves .for .free .enterprise
b. knowing .how .goods .and .services .are .consumed
c. understanding .what .human .resource .managers .do
d. learning .about .a .costly .part .of .the .enterprise
e. all .of .the .above
4
, Test .bank .for .heizer .operations .management .14th .Edition,
.Questions .& .Answers .| .Complete
CHAPTER .1: .OPERATIONS .AND .PRODUCTIVITY
TRUE/FALSE
1. Students .wanting .to .pursue .a .career .in .operations .management .will .find
.multidisciplinary .knowledge .beneficial.
True .(Where .are .the .OM .jobs? .easy)
2. Customer .interaction .is .often .high .for .manufacturing .processes, .but .low .for .services.
.False .(Operations .in .the .service .sector, .moderate)
3. Productivity .is .more .difficult .to .improve .in .the .service .sector. .True .(The .productivity
.challenge, .moderate)
4. Manufacturing .now .constitutes .the .largest .economic .sector .in .postindustrial .societies.
.False .(Operations .in .the .service .sector, .moderate)
5. In .the .past .half-century, .the .number .of .people .employed .in .manufacturing .has .more .or .less
.held .steady, .but .each .manufacturing .employee .is .manufacturing .about .20 .times .as .much.
.True .(Operations .in .the .service .sector, .easy)
6. A .knowledge .society .is .one .that .has .migrated .from .work .based .on .knowledge .to .one
.based .on .manual .work.
False .(The .productivity .challenge, .easy)
7. Productivity .is .the .total .value .of .all .inputs .to .the .transformation .process .divided .by .the .total
.value .of .the .outputs .produced.
False .(The .productivity .challenge, .easy)
8. Some .of .the .operations-related .activities .of .Hard .Rock .Café .include .designing .meals .and
.analyzing .them .for .ingredient .cost .and .labor .requirements.
True .(Global .company .profile, .easy)
9. The .production .process .at .Hard .Rock .Café .is .limited .to .meal .preparation .and .serving .customers.
False .(Global .company .profile, .easy)
2
,10. All .organizations, .including .service .firms .such .as .banks .and .hospitals, .have .a .production .function.
True .(What .is .operations .management? .moderate)
11. Operations .management .is .the .set .of .activities .that .create .value .in .the .form .of .goods .and
.services .by .transforming .inputs .into .outputs.
True .(What .is .operations .management? .easy)
12. An .example .of .a ."hidden" .production .function .is .money .transfers .at .banks.
True .(What .is .operations .management? .moderate)
13. One .reason .to .study .operations .management .is .to .learn .how .people .organize .themselves
.for .productive .enterprise.
True .(Why .study .OM, .easy)
14. The .operations .manager .performs .the .management .activities .of .planning, .organizing,
.staffing, .leading, .and .controlling .of .the .OM .function.
True .(What .operations .managers .do, .easy)
15. "How .much .inventory .of .this .item .should .we .have?" .is .within .the .critical .decision
.area .of .managing .quality.
False .(What .operations .managers .do, .easy)
16. In .order .to .have .a .career .in .operations .management, .one .must .have .a .degree .in
.statistics .or .quantitative .methods.
False .(What .operations .managers .do, .easy)
17. Henry .Ford .is .known .as .the .Father .of .Scientific .Management. .False .(The .heritage .of
.operations .management, .easy)
18. Shewhart’s .contributions .to .operations .management .came .during .the .Scientific .Management .Era.
False .(The .heritage .of .operations .management, .easy)
Measuring .the .impact .of .a .capital .acquisition .on .productivity .is .an .example .of .multi-factor
.productivity.
False .(The .productivity .challenge, .moderate)
19. Ethical .and .social .dilemmas .arise .because .stakeholders .of .a .business .have .conflicting .perspectives.
True .(Ethics .and .social .responsibility, .easy) .{AACSB: .Ethical .Reasoning}
MULTIPLE .CHOICE
20. At .Hard .Rock .Café, .tasks .that .reflect .operations .or .operations .management .include
a. designing .meals
b. testing .meals .(recipes)
c. analyzing .meals .for .the .cost .of .ingredients
d. preparing .employee .schedules
e. all .of .the .above
e .(Global .company .profile, .easy)
3
, 21. An .operations .task .performed .at .Hard .Rock .Café .is
a. borrowing .funds .to .build .a .new .restaurant
b. advertising .changes .in .the .restaurant .menu
c. calculating .restaurant .profit .and .loss
d. preparing .employee .schedules
e. all .of .the .above d .(Global .company .profile, .moderate)
22. Operations .management .is .applicable
a. mostly .to .the .service .sector
b. to .services .exclusively
c. mostly .to .the .manufacturing .sector
d. to .all .firms, .whether .manufacturing .and .service
e. to .the .manufacturing .sector .exclusively
d .(What .is .operations .management? .moderate)
23. Which .of .the .following .are .the .primary .functions .of .all .organizations?
a. operations, .marketing, .and .human .resources
b. marketing, .human .resources, .and .finance/accounting
c. sales, .quality .control, .and .operations
d. marketing, .operations, .and .finance/accounting
e. research .and .development, .finance/accounting, .and .purchasing d .(Organizing .to .produce
.goods .and .services, .moderate)
24. Budgeting, .paying .the .bills, .and .collection .of .funds .are .activities .associated .with .the
a. management .function
b. control .function
c. finance/accounting .function
d. production/operations .function
e. staffing .function c .(Organizing .to .produce .goods .and .services, .moderate)
25. Which .of .the .following .would .not .be .an .operations .function .in .a .fast-food .restaurant?
a. advertising .and .promotion
b. designing .the .layout .of .the .facility
c. maintaining .equipment
d. making .hamburgers .and .fries
e. purchasing .ingredients . a .(Organizing .to .produce .goods .and .services, .moderate)
26. The .marketing .function's .main .concern .is .with
a. producing .goods .or .providing .services
b. procuring .materials, .supplies, .and .equipment
c. building .and .maintaining .a .positive .image
d. generating .the .demand .for .the .organization's .products .or .services
e. securing .monetary .resources d .(Organizing .to .produce .goods .and .services, .moderate)
27. Reasons .to .study .Operations .Management .include
a. studying .why .people .organize .themselves .for .free .enterprise
b. knowing .how .goods .and .services .are .consumed
c. understanding .what .human .resource .managers .do
d. learning .about .a .costly .part .of .the .enterprise
e. all .of .the .above
4
