WGU C202 MANAGING HUMAN CAPITAL FINAL EXAM
ng ng ng ng ng ng
Questions and Verified Answers 100%
ng ng ng ng ng ng
ng Correct | Grade A+ ng ng ng
1. Eric is the Director of Human Resources. If he wants to help increase the
ng ng ng ng ng ng ng ng ng ng ng ng ng
organizationalperformance ofthe companyhe works for,whatshould hedo?
ng n
g ng ng ng g
n ng ng g
n g
n ng n
g
a. Advise the Finance Director to make smarter financial decisions
ng ng ng ng ng ng ng ng
b. Research the market's need for improved products and services
ng ng ng ng ng ng ng ng
c. Revise the ultimate long-range goals of a company
ng ng ng ng ng ng ng
d. Improve the company's abilityto cope with growth and change
ng ng ng n
g ng ng ng ng ng
Answer>d.Improve the company's ability to cope with growth and change
g
n n
g ng ng ng ng ng ng ng ng ng
2. Kendra is hiring in her department and is concerned with enhancing or-
ng ng ng ng ng ng ng ng ng ng ng
ganizational culture.Which characteristic she should focus on in evaluating
ng ng g
n ng ng ng ng ng ng ng
applicants?
ng
a. Fit within an organization
ng ng ng
b. Skills relevant to the position
ng ng ng ng
c. Years of workexperience
ng ng ng
ng ng
,d. Relationships with current employees ng ng ng
Answer>a.Fit within an organization ng n
g ng ng ng
3. Martin manages a team of 21 investment bankers. Martin likes to think of
ng ng ng ng ng ng ng ng ng ng ng ng
ng himself as a distinguished professional, so he always wears a dress shirt, tie,
ng ng ng ng ng ng ng ng ng ng ng ng
and jacket. On Monday, he walks into the morning meeting and fires male
ng ng ng ng ng ng ng ng ng ng ng ng ng
ng employees who are not professionally dressed. What has Martin done?ng ng ng ng ng ng ng ng ng
a. Not broken the law as the fired employees should have worn a suit
ng ng ng ng ng ng ng ng ng ng ng ng
b. Not broken the law as the fired employees are not in a protected group
ng ng ng ng ng ng ng ng ng ng ng ng ng
c. Possiblybroken the law because firing these employees is not at all fair
g
n ng ng ng ng ng ng ng ng ng ng ng
d. Possiblybroken the law since no fired employees were female g
n ng ng ng ng ng ng ng ng
Answer>d.Possibly broken the law since no fired employees were female
g
n n
g ng ng ng ng ng ng ng ng ng
4. Amid-size pharmaceutical companydirects managers as follows
ng ng ng g
n ng ng ng
Managers will collaborate with the HR staff in designing an effective training pla
ng ng ng ng ng ng ng ng ng ng ng ng
ng and performance management plan for the positions they supervise.
ng ng ng ng ng ng ng ng
Such plans must be based on what key process, and is this directive a policy
ng ng ng ng ng ng ng ng ng ng ng ng ng ng
ng or proce- dure?
ng ng
a. Job enrichment and policy ng ng ng
b. Job analysis and policy ng ng ng
ng ng
,c. Job enlargement and procedure
ng ng ng
d. Job rotation and procedure
ng ng ng
Answer>b.Job analysis and policy n
g n
g ng ng ng
5. Shelby works in her family's building supplies business. After identifying
ng ng ng ng ng ng ng ng ng
ng qualified individuals throughout the local area and online, she tries to reach
ng ng ng ng ng ng ng ng ng ng ng
ng those individuals to interest them in applying for openings within their com-
ng ng ng ng ng ng ng ng ng ng ng
pany. Shelbyis spending her time
ng n
g ng ng ng .
a. Sourcing and recruiting ng ng
b. Sourcing
c. Recruiting
d. Referring
e. Resourcing and recruiting ng ng
Answer>a.Sourcing and recruiting n
g n
g ng ng
6. Tucker is the HR Director for a non-profit community action agency with 250
ng ng ng ng ng ng ng ng ng ng ng ng
employees. He makes it a priority to participate in all interviews as the various
ng n
g n
g n
g n
g g
n n
g n
g n
g g
n n
g n
g n
g ng
ng department heads interview job candidates. To promote fairness, Tucker pre-
g
n n
g n
g ng n
g ng ng g
n ng
ng pared a list of interview questions tailored to each of the 7 different positions in
ng ng ng ng ng ng ng ng ng ng ng ng ng ng
ng the agency that department heads use during each interview.This is an
ng ng ng ng ng ng ng ng g
n ng ng
example of a _ ng ng ng
ng ng
, a. Structured interview ng
b. Unstructured interview ng
c. Behavioral interview ng
d. Situational interview ng
Answer>a.Structured interview g
n n
g ng
7. Hector is an assistant manager at Lowe's and recently trained his staff on
ng ng ng ng ng ng ng ng ng ng ng ng
ng a number of customer service policies, including how to respond to a
ng ng ng ng ng ng ng ng ng ng ng
ng customer requesting a refund without a receipt. Hector observes Brayden, a
ng ng ng ng ng ng ng ng ng ng
ng seasonal part-time employee, interacting with a customer returning a tool set
ng ng ng ng ng ng ng ng ng ng
ng she had received for her birthday. Since the customer had no receipt,
ng ng ng ng ng ng ng ng ng ng ng
Brayden remembered his recent training,and followed the appropriate policy and
ng ng ng ng n
g ng ng ng ng ng
ng procedure to resolve the customer's issue. Which level of Kirkpatrick's training
ng ng ng ng ng ng ng ng ng ng
ng evaluation model is reflected in this situation?
ng ng ng ng ng ng
a. Reaction
b. Learning
c. Behavior
d. Results
Answer>c.Behavior n
g n
g
8. Sallyis Jane's direct supervisor, has a good knowledge of what Jane's job
g
n ng ng ng ng ng ng ng ng ng ng ng
ng ng
ng ng ng ng ng ng
Questions and Verified Answers 100%
ng ng ng ng ng ng
ng Correct | Grade A+ ng ng ng
1. Eric is the Director of Human Resources. If he wants to help increase the
ng ng ng ng ng ng ng ng ng ng ng ng ng
organizationalperformance ofthe companyhe works for,whatshould hedo?
ng n
g ng ng ng g
n ng ng g
n g
n ng n
g
a. Advise the Finance Director to make smarter financial decisions
ng ng ng ng ng ng ng ng
b. Research the market's need for improved products and services
ng ng ng ng ng ng ng ng
c. Revise the ultimate long-range goals of a company
ng ng ng ng ng ng ng
d. Improve the company's abilityto cope with growth and change
ng ng ng n
g ng ng ng ng ng
Answer>d.Improve the company's ability to cope with growth and change
g
n n
g ng ng ng ng ng ng ng ng ng
2. Kendra is hiring in her department and is concerned with enhancing or-
ng ng ng ng ng ng ng ng ng ng ng
ganizational culture.Which characteristic she should focus on in evaluating
ng ng g
n ng ng ng ng ng ng ng
applicants?
ng
a. Fit within an organization
ng ng ng
b. Skills relevant to the position
ng ng ng ng
c. Years of workexperience
ng ng ng
ng ng
,d. Relationships with current employees ng ng ng
Answer>a.Fit within an organization ng n
g ng ng ng
3. Martin manages a team of 21 investment bankers. Martin likes to think of
ng ng ng ng ng ng ng ng ng ng ng ng
ng himself as a distinguished professional, so he always wears a dress shirt, tie,
ng ng ng ng ng ng ng ng ng ng ng ng
and jacket. On Monday, he walks into the morning meeting and fires male
ng ng ng ng ng ng ng ng ng ng ng ng ng
ng employees who are not professionally dressed. What has Martin done?ng ng ng ng ng ng ng ng ng
a. Not broken the law as the fired employees should have worn a suit
ng ng ng ng ng ng ng ng ng ng ng ng
b. Not broken the law as the fired employees are not in a protected group
ng ng ng ng ng ng ng ng ng ng ng ng ng
c. Possiblybroken the law because firing these employees is not at all fair
g
n ng ng ng ng ng ng ng ng ng ng ng
d. Possiblybroken the law since no fired employees were female g
n ng ng ng ng ng ng ng ng
Answer>d.Possibly broken the law since no fired employees were female
g
n n
g ng ng ng ng ng ng ng ng ng
4. Amid-size pharmaceutical companydirects managers as follows
ng ng ng g
n ng ng ng
Managers will collaborate with the HR staff in designing an effective training pla
ng ng ng ng ng ng ng ng ng ng ng ng
ng and performance management plan for the positions they supervise.
ng ng ng ng ng ng ng ng
Such plans must be based on what key process, and is this directive a policy
ng ng ng ng ng ng ng ng ng ng ng ng ng ng
ng or proce- dure?
ng ng
a. Job enrichment and policy ng ng ng
b. Job analysis and policy ng ng ng
ng ng
,c. Job enlargement and procedure
ng ng ng
d. Job rotation and procedure
ng ng ng
Answer>b.Job analysis and policy n
g n
g ng ng ng
5. Shelby works in her family's building supplies business. After identifying
ng ng ng ng ng ng ng ng ng
ng qualified individuals throughout the local area and online, she tries to reach
ng ng ng ng ng ng ng ng ng ng ng
ng those individuals to interest them in applying for openings within their com-
ng ng ng ng ng ng ng ng ng ng ng
pany. Shelbyis spending her time
ng n
g ng ng ng .
a. Sourcing and recruiting ng ng
b. Sourcing
c. Recruiting
d. Referring
e. Resourcing and recruiting ng ng
Answer>a.Sourcing and recruiting n
g n
g ng ng
6. Tucker is the HR Director for a non-profit community action agency with 250
ng ng ng ng ng ng ng ng ng ng ng ng
employees. He makes it a priority to participate in all interviews as the various
ng n
g n
g n
g n
g g
n n
g n
g n
g g
n n
g n
g n
g ng
ng department heads interview job candidates. To promote fairness, Tucker pre-
g
n n
g n
g ng n
g ng ng g
n ng
ng pared a list of interview questions tailored to each of the 7 different positions in
ng ng ng ng ng ng ng ng ng ng ng ng ng ng
ng the agency that department heads use during each interview.This is an
ng ng ng ng ng ng ng ng g
n ng ng
example of a _ ng ng ng
ng ng
, a. Structured interview ng
b. Unstructured interview ng
c. Behavioral interview ng
d. Situational interview ng
Answer>a.Structured interview g
n n
g ng
7. Hector is an assistant manager at Lowe's and recently trained his staff on
ng ng ng ng ng ng ng ng ng ng ng ng
ng a number of customer service policies, including how to respond to a
ng ng ng ng ng ng ng ng ng ng ng
ng customer requesting a refund without a receipt. Hector observes Brayden, a
ng ng ng ng ng ng ng ng ng ng
ng seasonal part-time employee, interacting with a customer returning a tool set
ng ng ng ng ng ng ng ng ng ng
ng she had received for her birthday. Since the customer had no receipt,
ng ng ng ng ng ng ng ng ng ng ng
Brayden remembered his recent training,and followed the appropriate policy and
ng ng ng ng n
g ng ng ng ng ng
ng procedure to resolve the customer's issue. Which level of Kirkpatrick's training
ng ng ng ng ng ng ng ng ng ng
ng evaluation model is reflected in this situation?
ng ng ng ng ng ng
a. Reaction
b. Learning
c. Behavior
d. Results
Answer>c.Behavior n
g n
g
8. Sallyis Jane's direct supervisor, has a good knowledge of what Jane's job
g
n ng ng ng ng ng ng ng ng ng ng ng
ng ng
