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What is the Texas Roadhouse story? - 🧠 ANSWER ✔✔Hand-cut steaks, fall
off the bone ribs, fresh baked bread, made from scratch side items and
dressings, ice cold beer, and legendary margaritas
What does GROW stand for? - 🧠 ANSWER ✔✔guest right of way
What is the first time guest program? - 🧠 ANSWER ✔✔Identifying and
WOWing guests who have never eaten at Texas Roadhouse
Define the term "86" - 🧠 ANSWER ✔✔An item is no longer available
, Define the term "pocket check" - 🧠 ANSWER ✔✔An order taken that has
not been placed into the POS and forgotten.
What is an example of "full hands in, full hands out" - 🧠 ANSWER
✔✔Taking dirty dishes back to dish area
Define the term "flagging" - 🧠 ANSWER ✔✔Placing a bev nap in front of a
guest to show they have been greeted
What is an example of running side work - 🧠 ANSWER ✔✔Refilling Ice,
Making Tea, Running plates to dining room
Why is "pre-bussing" so important? - 🧠 ANSWER ✔✔All of the above
What are the main categories of salesmanship? - 🧠 ANSWER
✔✔Suggestive selling, upselling and sharing
Telling the guest your favorite item is an example of: - 🧠 ANSWER
✔✔suggestive selling
What is not an example of upselling? - 🧠 ANSWER ✔✔refilling drinks