INTERPERSONAL RELATIONSHIPS; PROFESSIONAL
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
Complete Test Bank_
Interpersonal Relationships; Professional Communication Skills for Nurses 9th edition
(Kathleen Underman Boggs) All chapters 1-26 (Q&A) latest 2025 complete A+ graded
T T
E E
S S
T T
B B
A A
N N
K K
,INTERPERSONAL RELATIONSHIPS; PROFESSIONAL
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication Skills ..................................3
Chapter 1: Theory Based Perspectives and Contemporary Dynamics .....................................................................................................3
Chapter 2: Professional Guides for Nursing Communication ...............................................................................................................17
Chapter 3: Clinical Judgment and Ethical Decision Making ................................................................................................................37
Chapter 4: Clarity and Safety in Communication ..................................................................................................................................50
PART II: Essential Communication Skills ...........................................................................................................................................66
Chapter 5: Developing Therapeutic Communication Skills ...................................................................................................................66
Chapter 6: Variation in Communication Styles ......................................................................................................................................83
Chapter 7: Intercultural Communication .............................................................................................................................................100
Chapter 8: Therapeutic Communication in Groups .............................................................................................................................114
PART III: Therapeutic Interpersonal Relationship Skill .................................................................................................................126
Chapter 9: Self Concept in Professional Interpersonal Relationships ................................................................................................127
Chapter 10: Developing Therapeutic Relationships .............................................................................................................................139
Chapter 11: Bridges and Barriers in Therapeutic Relationships .........................................................................................................153
Chapter 12: Communicating with Families ..........................................................................................................................................167
Chapter 13: Resolving Conflicts between Nurse and Client.................................................................................................................185
PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of Disease Among Diverse
Populations ............................................................................................................................................................................................202
Chapter 14: Communicating to Encourage Health Literacy, Health Promotion, and Prevention of Disease ..................................202
Chapter 15: Health Teaching and Coaching ........................................................................................................................................220
Chapter 16: Empowerment-Oriented Communication Strategies to Reduce Stress............................................................................237
PART V: Accommodating Clients with Special Communication Needs .........................................................................................247
Chapter 17: Communicating with Clients Experiencing Communication Deficits ............................................................................247
Chapter 18: Communicating with Children ..........................................................................................................................................260
Chapter 19: Communicating with Older Adults ...................................................................................................................................273
Chapter 20: Communicating with Clients in Crisis ..............................................................................................................................287
Chapter 21: Communicating with Clients and Families at the End of Life ........................................................................................309
PART VI: Collaborative and Professional Communication .............................................................................................................333
Chapter 22: Role Relationships and Interprofessional Communication .............................................................................................333
Chapter 23: Communicating with Other Health Professionals ...........................................................................................................350
Chapter 24: Communicating for Continuity of Care ............................................................................................................................363
Chapter 25: Documentation in an Electronic Era ................................................................................................................................385
Chapter 26: Communicating at the Point of Care: Application of eHealth Information Technologies ............................................397
,INTERPERSONAL RELATIONSHIPS; PROFESSIONAL
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication
Skills
Chapter 1: Theory Based Perspectives and Contemporary Dynamics
MULTIPLE CHOICE
1. When describing nursing to a group of nursing students, the nursing instructor lists all of
the following characteristics of nursing except
a. historically nursing is as old as mankind.
b. nursing was originally practiced informally by religious orders dedicated to care
of the sick.
c. nursing was later practiced in the home by female caregivers with no
formal education.
d. nursing has always been identifiable as a distinct occupation.
ANS: A
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 Crimean war.
There, Florence Nightingale’s Notes on Nursing introduced the world to the functional roles of
professional nursing and the need for formal education.
DIF: Cognitive Level: Comprehension REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
2. The nursing profession’s first nurse researcher, who served as an early advocate for high-
quality care and used statistical data to document the need for handwashing in preventing
infection, was
a. Abraham Maslow.
b. Martha Rogers.
c. Hildegard Peplau.
d. Florence Nightingale.
ANS: D
An early advocate for high-quality care, Florence Nightingale’s use of statistical data to
document the need for handwashing in preventing infection marks her as the profession’s first
nurse researcher.
DIF: Cognitive Level: Knowledge REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
3. Today, professional nursing education begins at the
,INTERPERSONAL RELATIONSHIPS; PROFESSIONAL
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
a. undergraduate level.
b. graduate level.
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
Complete Test Bank_
Interpersonal Relationships; Professional Communication Skills for Nurses 9th edition
(Kathleen Underman Boggs) All chapters 1-26 (Q&A) latest 2025 complete A+ graded
T T
E E
S S
T T
B B
A A
N N
K K
,INTERPERSONAL RELATIONSHIPS; PROFESSIONAL
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication Skills ..................................3
Chapter 1: Theory Based Perspectives and Contemporary Dynamics .....................................................................................................3
Chapter 2: Professional Guides for Nursing Communication ...............................................................................................................17
Chapter 3: Clinical Judgment and Ethical Decision Making ................................................................................................................37
Chapter 4: Clarity and Safety in Communication ..................................................................................................................................50
PART II: Essential Communication Skills ...........................................................................................................................................66
Chapter 5: Developing Therapeutic Communication Skills ...................................................................................................................66
Chapter 6: Variation in Communication Styles ......................................................................................................................................83
Chapter 7: Intercultural Communication .............................................................................................................................................100
Chapter 8: Therapeutic Communication in Groups .............................................................................................................................114
PART III: Therapeutic Interpersonal Relationship Skill .................................................................................................................126
Chapter 9: Self Concept in Professional Interpersonal Relationships ................................................................................................127
Chapter 10: Developing Therapeutic Relationships .............................................................................................................................139
Chapter 11: Bridges and Barriers in Therapeutic Relationships .........................................................................................................153
Chapter 12: Communicating with Families ..........................................................................................................................................167
Chapter 13: Resolving Conflicts between Nurse and Client.................................................................................................................185
PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of Disease Among Diverse
Populations ............................................................................................................................................................................................202
Chapter 14: Communicating to Encourage Health Literacy, Health Promotion, and Prevention of Disease ..................................202
Chapter 15: Health Teaching and Coaching ........................................................................................................................................220
Chapter 16: Empowerment-Oriented Communication Strategies to Reduce Stress............................................................................237
PART V: Accommodating Clients with Special Communication Needs .........................................................................................247
Chapter 17: Communicating with Clients Experiencing Communication Deficits ............................................................................247
Chapter 18: Communicating with Children ..........................................................................................................................................260
Chapter 19: Communicating with Older Adults ...................................................................................................................................273
Chapter 20: Communicating with Clients in Crisis ..............................................................................................................................287
Chapter 21: Communicating with Clients and Families at the End of Life ........................................................................................309
PART VI: Collaborative and Professional Communication .............................................................................................................333
Chapter 22: Role Relationships and Interprofessional Communication .............................................................................................333
Chapter 23: Communicating with Other Health Professionals ...........................................................................................................350
Chapter 24: Communicating for Continuity of Care ............................................................................................................................363
Chapter 25: Documentation in an Electronic Era ................................................................................................................................385
Chapter 26: Communicating at the Point of Care: Application of eHealth Information Technologies ............................................397
,INTERPERSONAL RELATIONSHIPS; PROFESSIONAL
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication
Skills
Chapter 1: Theory Based Perspectives and Contemporary Dynamics
MULTIPLE CHOICE
1. When describing nursing to a group of nursing students, the nursing instructor lists all of
the following characteristics of nursing except
a. historically nursing is as old as mankind.
b. nursing was originally practiced informally by religious orders dedicated to care
of the sick.
c. nursing was later practiced in the home by female caregivers with no
formal education.
d. nursing has always been identifiable as a distinct occupation.
ANS: A
Historically, nursing is as old as mankind. Originally practiced informally by religious orders
dedicated to care of the sick and later in the home by female caregivers with no formal
education, nursing was not identifiable as a distinct occupation until the 1854 Crimean war.
There, Florence Nightingale’s Notes on Nursing introduced the world to the functional roles of
professional nursing and the need for formal education.
DIF: Cognitive Level: Comprehension REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Psychosocial Integrity
2. The nursing profession’s first nurse researcher, who served as an early advocate for high-
quality care and used statistical data to document the need for handwashing in preventing
infection, was
a. Abraham Maslow.
b. Martha Rogers.
c. Hildegard Peplau.
d. Florence Nightingale.
ANS: D
An early advocate for high-quality care, Florence Nightingale’s use of statistical data to
document the need for handwashing in preventing infection marks her as the profession’s first
nurse researcher.
DIF: Cognitive Level: Knowledge REF: p. 1
TOP: Step of the Nursing Process: All phases
MSC: Client Needs: Management of Care
3. Today, professional nursing education begins at the
,INTERPERSONAL RELATIONSHIPS; PROFESSIONAL
09/18/2025
COMMUNICATION SKILLS FOR NURSES 9TH EDITION
a. undergraduate level.
b. graduate level.
