PGA PGM 3.0 LEVEL 2 GOLF OPS
EXAM QUESTIONS WITH DETAILED
ANSWERS LATEST UPDATED!!
,the vision Core Values and mission statement of a golf facility should be developed
concurrently with establishing a facility wide business plan that concludes concrete
goals and strategies for meeting them. - ANSWERSTrue
Proper business planning and operations alignment directs that sufficient resources be
identified before strategies for achieving business objectives are developed. -
ANSWERSFalse
What department is considered the core unit of most facilities? - ANSWERSThe Golf
operation
What is one of the descriptive/directional elements of the facility's business that need to
be in place before the golf operation is defined? - ANSWERSfacility type, geographic
locale, customer base, business objectives and goals, strategies
Policies and procedures are part of which support element of the golf operations
organization? - ANSWERSSystems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - ANSWERSAlignment - the golf operation must
correspond with the facility's business plan.
What is the principal focus of golf operations? - ANSWERSproviding high-quality
playing experiences and customer service in line with the core values, vision and
mission of the organization
Stakeholders, owners, and boards are positioned at the bottom of a traditional
organization chart (T/F) - ANSWERSFalse
From a functional perspective, a vendor is what kind of resource? - ANSWERSFinancial
resource, they can extend credit and work out arrangements that are quite valuable for
a Golf Operation
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - ANSWERSInvolving and Supporting
What must exist for a facility to have a positive culture? - ANSWERSCommunication
and openness to change
What would a typical organizational chart of a golf operation show? - ANSWERSBasic
responsibilities and the relationships between an operation's functional areas.
,In what way is time related to other resources? - ANSWERSIt must be reasonably
accounted for and allocated appropriately, and is tied to every other resource.
What is the most likely determinant of the complexity of a facility's organization chart? -
ANSWERSThe size of the facility, the number of services offered to customers , and the
type of facility and its mission.
What are examples of financial resources? - ANSWERSFacility reserves, outside
sources of investment, vendors, banks, the physical property, membership,
Staff is considered a tangible facility resource? (T/F) - ANSWERSTrue
What intangible resource is key to enabling and facilitating peak performance? -
ANSWERSculture
How can a facility foster a culture of improvement? - ANSWERSencourage open
discussion and input , provide tools to positively impact operation
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANSWERSTrue
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - ANSWERSTrue
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - ANSWERSTrue
interviewing current employees is the first step in determining current training needs. -
ANSWERSLook at job descriptions and high-performance profiles and checking
whether everyone is trained in job-specific skills
Self assessments are an appropriate means for facility staff to align their personal goals
with business goals. - ANSWERSTrue
Self assessments are most useful during the hiring process. - ANSWERSduring the
evaluation phase
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - ANSWERSFalse
What are tasks associated with the "plan for succession" staff-management role
managers have in running a golf operation? - ANSWERSImplement cross-training,
shared functions/responsibilities, ensure several staff can perform key operational
tasks, articulate career paths within the facility's business
, What should a manager consider when determining the number of employees needed
to run an operation? - ANSWERSthe human resources it will take to achieve their
business objectives, and seasonal fluctuations in business.
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANSWERScreate high performance profiles
What is the advantage of asking open ended questions during the interview process? -
ANSWERSit avoids signaling the right answer
What is an example of external staff training? - ANSWERSVendor product training, trips
to other facilities, workshops, PGA seminars
Reduced training needs is one of the anticipated benefits of adopting new point-of-sale
system technology. - ANSWERSFalse- improved efficiency, improved customer service
What is the first step in acquiring a new technology-based system? - ANSWERSAssess
facility needs
What are policies? - ANSWERSGuidelines and rules that outline a definite course of
action in various situations.
What are procedures? - ANSWERSa logical set of step-by-step instructions on how to
implement policies and complete specific tasks.
Shift-change cash control is a procedure used to deter employee theft. -
ANSWERSTrue
Why should employees be involved in creating and revising policies or procedures? -
ANSWERSmorale boost, can assess the realism of policy/procedure expectations with
feedback
What is a management tool for defining the structure of the golf operation? -
ANSWERSOrganization chart
Promotion is one of the 4 "Ps" of marketing - ANSWERSTrue
Building a brand is a "Moment of truth" opportunity. - ANSWERSFalse. The brand is the
sum of the product's culture, product or service delivery, and customer perceptions and
expectations for a specific type of benefit or experience.
What does the American Marketing Assocation refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - ANSWERSBrand
EXAM QUESTIONS WITH DETAILED
ANSWERS LATEST UPDATED!!
,the vision Core Values and mission statement of a golf facility should be developed
concurrently with establishing a facility wide business plan that concludes concrete
goals and strategies for meeting them. - ANSWERSTrue
Proper business planning and operations alignment directs that sufficient resources be
identified before strategies for achieving business objectives are developed. -
ANSWERSFalse
What department is considered the core unit of most facilities? - ANSWERSThe Golf
operation
What is one of the descriptive/directional elements of the facility's business that need to
be in place before the golf operation is defined? - ANSWERSfacility type, geographic
locale, customer base, business objectives and goals, strategies
Policies and procedures are part of which support element of the golf operations
organization? - ANSWERSSystems
What is the most accurate description of the relationship between the facility's business
plan and the golf operation? - ANSWERSAlignment - the golf operation must
correspond with the facility's business plan.
What is the principal focus of golf operations? - ANSWERSproviding high-quality
playing experiences and customer service in line with the core values, vision and
mission of the organization
Stakeholders, owners, and boards are positioned at the bottom of a traditional
organization chart (T/F) - ANSWERSFalse
From a functional perspective, a vendor is what kind of resource? - ANSWERSFinancial
resource, they can extend credit and work out arrangements that are quite valuable for
a Golf Operation
What combination of interaction strategies would be the first choice for promoting a
positive facility-wide culture? - ANSWERSInvolving and Supporting
What must exist for a facility to have a positive culture? - ANSWERSCommunication
and openness to change
What would a typical organizational chart of a golf operation show? - ANSWERSBasic
responsibilities and the relationships between an operation's functional areas.
,In what way is time related to other resources? - ANSWERSIt must be reasonably
accounted for and allocated appropriately, and is tied to every other resource.
What is the most likely determinant of the complexity of a facility's organization chart? -
ANSWERSThe size of the facility, the number of services offered to customers , and the
type of facility and its mission.
What are examples of financial resources? - ANSWERSFacility reserves, outside
sources of investment, vendors, banks, the physical property, membership,
Staff is considered a tangible facility resource? (T/F) - ANSWERSTrue
What intangible resource is key to enabling and facilitating peak performance? -
ANSWERSculture
How can a facility foster a culture of improvement? - ANSWERSencourage open
discussion and input , provide tools to positively impact operation
"Identify staffing needs" is one of the staff-management roles in running a golf
operation. (T/F) - ANSWERSTrue
Job descriptions should identify the skills necessary to accomplish the tasks associated
with each position. (T/F) - ANSWERSTrue
High-performance profiling is a tool that can be used to communicate a uniform set of
facility-wide expectations for all employees - ANSWERSTrue
interviewing current employees is the first step in determining current training needs. -
ANSWERSLook at job descriptions and high-performance profiles and checking
whether everyone is trained in job-specific skills
Self assessments are an appropriate means for facility staff to align their personal goals
with business goals. - ANSWERSTrue
Self assessments are most useful during the hiring process. - ANSWERSduring the
evaluation phase
New teachers observed the lead instructor at a golf facility conduct a short game clinic.
This is an example of external staff training. (T/F) - ANSWERSFalse
What are tasks associated with the "plan for succession" staff-management role
managers have in running a golf operation? - ANSWERSImplement cross-training,
shared functions/responsibilities, ensure several staff can perform key operational
tasks, articulate career paths within the facility's business
, What should a manager consider when determining the number of employees needed
to run an operation? - ANSWERSthe human resources it will take to achieve their
business objectives, and seasonal fluctuations in business.
What should golf facilities consider doing to elevate staff performance in meeting
management and customer expectations? - ANSWERScreate high performance profiles
What is the advantage of asking open ended questions during the interview process? -
ANSWERSit avoids signaling the right answer
What is an example of external staff training? - ANSWERSVendor product training, trips
to other facilities, workshops, PGA seminars
Reduced training needs is one of the anticipated benefits of adopting new point-of-sale
system technology. - ANSWERSFalse- improved efficiency, improved customer service
What is the first step in acquiring a new technology-based system? - ANSWERSAssess
facility needs
What are policies? - ANSWERSGuidelines and rules that outline a definite course of
action in various situations.
What are procedures? - ANSWERSa logical set of step-by-step instructions on how to
implement policies and complete specific tasks.
Shift-change cash control is a procedure used to deter employee theft. -
ANSWERSTrue
Why should employees be involved in creating and revising policies or procedures? -
ANSWERSmorale boost, can assess the realism of policy/procedure expectations with
feedback
What is a management tool for defining the structure of the golf operation? -
ANSWERSOrganization chart
Promotion is one of the 4 "Ps" of marketing - ANSWERSTrue
Building a brand is a "Moment of truth" opportunity. - ANSWERSFalse. The brand is the
sum of the product's culture, product or service delivery, and customer perceptions and
expectations for a specific type of benefit or experience.
What does the American Marketing Assocation refer to as a name, term, sign, symbol
or design, or combination of them intended to identify the goods and services of a
seller? - ANSWERSBrand
