SOLUTION MANUAL FOR
C X CX
ManagingCXaCXGlobalCXWorkforceCX4thCXEditionCXByCXCharlesCXVance,CXYongsunCXPaik,CXFabianCXJintae
CXFroese,CXTorbenCXAndersen
,Chapter 1-11
CX
CHAPTER 1 INTRODU CX CX
CTION AND OVERVIEW
CX CX
LECTURECXNOTES
ThisCXintroductoryCXchapterCXexaminesCXtheCXmanyCXdifferentCXexternalCXglobalCXandCXlocalCXcontext
ualCXfactorsCXthatCXmayCXinfluenceCXkeyCXinternalCXcompanyCXfactors,CXwhichCXinCXturnCXdetermineCX
globalCXworkforceCXmanagement.CXKeyCXperspectivesCXthatCXappearCXthroughoutCXtheCXtextCXforCXunde
rstandingCXeffectiveCXglobalCXworkforceCXmanagementCXareCXalsoCXdiscussed.
LEARNINGCXOBJECTIVES
• IdentifyCXimportantCXfactorsCXinCXtheCXexternalCXglobalCXmarketCXconte
xtCXthatCXcanCXinfluenceCXglobalCXworkforceCXconditionsCXandCXcompany
CXmanagementCXpractices;
• DiscussCXimportantCXfactorsCXwithinCXtheCXorganizationCXthatCXcanCXinfl
uenceCXworkforceCXconditionsCXandCXcompanyCXmanagementCXpractice
s;
• UnderstandCXtheCXvalueCXofCXaCXtalentCXmanagementCXperspective,CXinc
lusiveCXofCXallCXwhoCXcontributeCXtoCXanCXorganization’sCXsuccess;
• DiscussCXapplicationsCXofCXcareerCXmanagementCXandCXpersonalCXresponsibilityCXinCX
globalCXworkforceCXmanagement;
• UnderstandCXtheCXroleCXofCXtheCXHumanCXResourceCXfunctionCXinCXeffectiveCXcorporateCXgov
ernanceCXandCXsustainability;
• DescribeCXpotentialCXbenefitsCXofCXglobalizationCXforCXall;
• UnderstandCXtheCXongoingCXchallengeCXofCXmanagingCXourCXglobalCXwor
kforceCXwithinCXtheCXchangingCXforcesCXofCXconvergenceCXversusCXdiverg
ence.
I. INTRODUCTION
A. Today’sCXburgeoningCXgrowthCXofCXbusinessCXonCXaCXglobalCXscaleCX(bothCXhomeCXandCXab
road)CXhasCXsignificantCXchallengesCXassociatedCXwithCXtheCXacquisition,CXdeployment,CXan
dCXmanagementCXofCXlabor.
B. CriticalCXtoCXtheCXsuccessCXofCXallCXorganizations,CXbothCXprofitCXandCXnonprofit,CXinCXourCXin
creasinglyCXglobalCXmarketplaceCXisCXtheCXabilityCXtoCXplanCXfor,CXattract,CXdevelop,CXandCXr
etainCXcapableCXandCXcommittedCXemployees,CXwhetherCXthoseCXemployeesCXareCXatCXhome
CXorCXabroad.
C. CompetenceCXinCXworkforceCXmanagementCXshouldCXnotCXbeCXrestrictedCXtoCXthoseCXindividu
alsCXwhoCXspecializeCXinCXhumanCXresources,CXbutCXshouldCXbeCXaCXtopCXpriorityCXforCXeveryCXe
xecutive,CXmanager,CXandCXbusinessCXprofessional.
D. TheCXchallengeCXofCXeffectivelyCXmanagingCXhumanCXresourcesCXtoCXachieveCXorganiz
ationalCXstrategicCXobjectivesCXonlyCXincreasesCXinCXscopeCXandCXcomplexityCXwithCXtheC
,introductionCXof
X
, multipleCXcultures,CXdifferingCXnationalCXpracticesCXandCXregulations,CXandCXphysicalCXdistance
sCXinvolvedCXwithCXglobalCXcommerce.
II. GLOBALCXMARKETCXCONTEXTCX(EXTERNALCXFACTORS)
CompanyCXleadersCXendeavorCXtoCXmanageCXtheirCXorganizationsCXwithinCXaCXgrowingCXglobalCXmark
etCXcontext,CXwithCXrapidlyCXchangingCXsocial,CXpolitical,CXeconomic,CXandCXtechnologicalCXforces.CXK
eyCXexternalCXfactorsCXinfluencingCXtheCXeffectiveCXmanagementCXofCXhumanCXresourcesCXcanCXdifferC
XdramaticallyCXfromCXoneCXlocalCXcontextCXtoCXanother.
A. PhysicalCXenvironment
FirstCXandCXforemost,CXtheCXGlobalCXCOVID-
19CXpandemicCXhasCXbeenCXtheCXmostCXprominentCXrecentCXfactorCXinCXourCXphysicalCXenvironmentCXaf
fectingCXeachCXofCXusCXpersonallyCXasCXwellCXasCXoverallCXworkforceCXmanagementCXpolicyCXandCXpra
cticeCXhasCXbeenCXtheCXglobalCXCOVID-
19CXpandemic.CXTheCXpandemicCXdramaticallyCXchangedCXtheCXnatureCXandCXfrequencyCXofCXworkfor
ceCXinteraction,CXencouragingCXmoreCXdistant/remoteCXandCXvirtualCXworkingCXarrangements.
Second,CXtheCXincreasedCXawarenessCXofCXglobalCXwarmingCXandCXassociatedCXclimateCXchangeCXund
erCXtheCXbroaderCXmanagerialCXphilosophyCXofCXsustainabilityCXisCXhavingCXaCXmajorCXimpactCXonCXw
orkforceCXmanagement.CXManyCXorganizationsCXareCXencouragingCXtheCXuseCXofCXvirtualCXmeetingCXte
chnologiesCXsuchCXasCXZoomCXandCXMicrosoftCXTeamsCXtoCXreduceCXtheCXcostCXandCXenergyCXuseCXinC
Xemployees’CXdomesticCXandCXinternationalCXtravel,CXandCXtheCXfirstCXexperimentsCXwithCXvirtualCXre
alityCXmeetings.CXRemoteCXworkingCXarrangementsCXthatCXhaveCXbenefittedCXfromCXonlineCXtechnol
ogicalCXadvancementsCXareCXalsoCXbeingCXemployedCXtoCXeaseCXphysicalCXcommutingCXchallengesCXi
nCXlargeCXmetropolitanCXareas.
B. Economy
AsCXlocal,CXnational,CXregional,CXandCXglobalCXeconomicCXstrengthCXcanCXhaveCXaCXgreatCXinfluenceCXo
nCXbusinessCXactivity,CXeconomicCXconditionsCXcanCXinCXturnCXgreatlyCXaffectCXworkforceCXdecisionsC
XforCXcarryingCXoutCXbusinessCXactivity.CXWhereCXanCXeconomyCXisCXperceivedCXasCXweak,CXcompanyCX
growthCXplansCXmayCXbeCXputCXonCXhold,CXalongCXwithCXaCXfreezeCXinCXhiringCXnewCXregularCXemployee
sCXandCXaCXgreaterCXemphasisCXonCXusingCXtemporaryCXemployees.CXWhereCXregionsCXmayCXdifferCXinC
XtheirCXeconomicCXfavorability,CXMNCsCXmayCXshiftCXtheirCXbusinessCXactivityCXfocusCXtoCXgainCXtheCX
greatestCXbenefitCXforCXtheCXcompany,CXthusCXplacingCXdifferingCXworkforceCXdemandsCXinCXdifferent
CXregions.CXExchangeCXratesCXacrossCXtheCXfinancialCXmarketsCXofCXtheCXglobalCXeconomyCXcanCXaffec
tCXhumanCXresourceCXarrangementsCXtoCXaCXsignificantCXdegree.
C. SocialCXPreferences
ThisCXfactorCXisCXmadeCXupCXofCXtheCXbroadCXsetCXofCXculture-
basedCXbeliefs,CXvalues,CXnorms,CXcustoms,CXattitudes,CXandCXexpectationsCXheldCXbyCXgroups,CXcomm
unities,CXandCXsocieties.CXSocialCXpreferencesCXareCXalsoCXgreatlyCXinfluencedCXby:
• communicationsCXtechnologies,CXsuchCXasCXtheCXInternet,CXthatCXincreaseCXwidespreadCXaware
nessCXofCXnewCXissues,CXopportunities,CXandCXsocialCXmodelsCX(e.g.,CXCSR,CXbasicCXhumanCXrig
hts,CXetc.),CXrapidlyCXchangingCXtraditionalCXnormsCXandCXexpectations.
• otherCXexternalCXfactors,CXsuchCXasCXgovernmentCXlawsCXandCXregulationsCXagainstCXwo
rkplaceCXdiscrimination.
C X CX
ManagingCXaCXGlobalCXWorkforceCX4thCXEditionCXByCXCharlesCXVance,CXYongsunCXPaik,CXFabianCXJintae
CXFroese,CXTorbenCXAndersen
,Chapter 1-11
CX
CHAPTER 1 INTRODU CX CX
CTION AND OVERVIEW
CX CX
LECTURECXNOTES
ThisCXintroductoryCXchapterCXexaminesCXtheCXmanyCXdifferentCXexternalCXglobalCXandCXlocalCXcontext
ualCXfactorsCXthatCXmayCXinfluenceCXkeyCXinternalCXcompanyCXfactors,CXwhichCXinCXturnCXdetermineCX
globalCXworkforceCXmanagement.CXKeyCXperspectivesCXthatCXappearCXthroughoutCXtheCXtextCXforCXunde
rstandingCXeffectiveCXglobalCXworkforceCXmanagementCXareCXalsoCXdiscussed.
LEARNINGCXOBJECTIVES
• IdentifyCXimportantCXfactorsCXinCXtheCXexternalCXglobalCXmarketCXconte
xtCXthatCXcanCXinfluenceCXglobalCXworkforceCXconditionsCXandCXcompany
CXmanagementCXpractices;
• DiscussCXimportantCXfactorsCXwithinCXtheCXorganizationCXthatCXcanCXinfl
uenceCXworkforceCXconditionsCXandCXcompanyCXmanagementCXpractice
s;
• UnderstandCXtheCXvalueCXofCXaCXtalentCXmanagementCXperspective,CXinc
lusiveCXofCXallCXwhoCXcontributeCXtoCXanCXorganization’sCXsuccess;
• DiscussCXapplicationsCXofCXcareerCXmanagementCXandCXpersonalCXresponsibilityCXinCX
globalCXworkforceCXmanagement;
• UnderstandCXtheCXroleCXofCXtheCXHumanCXResourceCXfunctionCXinCXeffectiveCXcorporateCXgov
ernanceCXandCXsustainability;
• DescribeCXpotentialCXbenefitsCXofCXglobalizationCXforCXall;
• UnderstandCXtheCXongoingCXchallengeCXofCXmanagingCXourCXglobalCXwor
kforceCXwithinCXtheCXchangingCXforcesCXofCXconvergenceCXversusCXdiverg
ence.
I. INTRODUCTION
A. Today’sCXburgeoningCXgrowthCXofCXbusinessCXonCXaCXglobalCXscaleCX(bothCXhomeCXandCXab
road)CXhasCXsignificantCXchallengesCXassociatedCXwithCXtheCXacquisition,CXdeployment,CXan
dCXmanagementCXofCXlabor.
B. CriticalCXtoCXtheCXsuccessCXofCXallCXorganizations,CXbothCXprofitCXandCXnonprofit,CXinCXourCXin
creasinglyCXglobalCXmarketplaceCXisCXtheCXabilityCXtoCXplanCXfor,CXattract,CXdevelop,CXandCXr
etainCXcapableCXandCXcommittedCXemployees,CXwhetherCXthoseCXemployeesCXareCXatCXhome
CXorCXabroad.
C. CompetenceCXinCXworkforceCXmanagementCXshouldCXnotCXbeCXrestrictedCXtoCXthoseCXindividu
alsCXwhoCXspecializeCXinCXhumanCXresources,CXbutCXshouldCXbeCXaCXtopCXpriorityCXforCXeveryCXe
xecutive,CXmanager,CXandCXbusinessCXprofessional.
D. TheCXchallengeCXofCXeffectivelyCXmanagingCXhumanCXresourcesCXtoCXachieveCXorganiz
ationalCXstrategicCXobjectivesCXonlyCXincreasesCXinCXscopeCXandCXcomplexityCXwithCXtheC
,introductionCXof
X
, multipleCXcultures,CXdifferingCXnationalCXpracticesCXandCXregulations,CXandCXphysicalCXdistance
sCXinvolvedCXwithCXglobalCXcommerce.
II. GLOBALCXMARKETCXCONTEXTCX(EXTERNALCXFACTORS)
CompanyCXleadersCXendeavorCXtoCXmanageCXtheirCXorganizationsCXwithinCXaCXgrowingCXglobalCXmark
etCXcontext,CXwithCXrapidlyCXchangingCXsocial,CXpolitical,CXeconomic,CXandCXtechnologicalCXforces.CXK
eyCXexternalCXfactorsCXinfluencingCXtheCXeffectiveCXmanagementCXofCXhumanCXresourcesCXcanCXdifferC
XdramaticallyCXfromCXoneCXlocalCXcontextCXtoCXanother.
A. PhysicalCXenvironment
FirstCXandCXforemost,CXtheCXGlobalCXCOVID-
19CXpandemicCXhasCXbeenCXtheCXmostCXprominentCXrecentCXfactorCXinCXourCXphysicalCXenvironmentCXaf
fectingCXeachCXofCXusCXpersonallyCXasCXwellCXasCXoverallCXworkforceCXmanagementCXpolicyCXandCXpra
cticeCXhasCXbeenCXtheCXglobalCXCOVID-
19CXpandemic.CXTheCXpandemicCXdramaticallyCXchangedCXtheCXnatureCXandCXfrequencyCXofCXworkfor
ceCXinteraction,CXencouragingCXmoreCXdistant/remoteCXandCXvirtualCXworkingCXarrangements.
Second,CXtheCXincreasedCXawarenessCXofCXglobalCXwarmingCXandCXassociatedCXclimateCXchangeCXund
erCXtheCXbroaderCXmanagerialCXphilosophyCXofCXsustainabilityCXisCXhavingCXaCXmajorCXimpactCXonCXw
orkforceCXmanagement.CXManyCXorganizationsCXareCXencouragingCXtheCXuseCXofCXvirtualCXmeetingCXte
chnologiesCXsuchCXasCXZoomCXandCXMicrosoftCXTeamsCXtoCXreduceCXtheCXcostCXandCXenergyCXuseCXinC
Xemployees’CXdomesticCXandCXinternationalCXtravel,CXandCXtheCXfirstCXexperimentsCXwithCXvirtualCXre
alityCXmeetings.CXRemoteCXworkingCXarrangementsCXthatCXhaveCXbenefittedCXfromCXonlineCXtechnol
ogicalCXadvancementsCXareCXalsoCXbeingCXemployedCXtoCXeaseCXphysicalCXcommutingCXchallengesCXi
nCXlargeCXmetropolitanCXareas.
B. Economy
AsCXlocal,CXnational,CXregional,CXandCXglobalCXeconomicCXstrengthCXcanCXhaveCXaCXgreatCXinfluenceCXo
nCXbusinessCXactivity,CXeconomicCXconditionsCXcanCXinCXturnCXgreatlyCXaffectCXworkforceCXdecisionsC
XforCXcarryingCXoutCXbusinessCXactivity.CXWhereCXanCXeconomyCXisCXperceivedCXasCXweak,CXcompanyCX
growthCXplansCXmayCXbeCXputCXonCXhold,CXalongCXwithCXaCXfreezeCXinCXhiringCXnewCXregularCXemployee
sCXandCXaCXgreaterCXemphasisCXonCXusingCXtemporaryCXemployees.CXWhereCXregionsCXmayCXdifferCXinC
XtheirCXeconomicCXfavorability,CXMNCsCXmayCXshiftCXtheirCXbusinessCXactivityCXfocusCXtoCXgainCXtheCX
greatestCXbenefitCXforCXtheCXcompany,CXthusCXplacingCXdifferingCXworkforceCXdemandsCXinCXdifferent
CXregions.CXExchangeCXratesCXacrossCXtheCXfinancialCXmarketsCXofCXtheCXglobalCXeconomyCXcanCXaffec
tCXhumanCXresourceCXarrangementsCXtoCXaCXsignificantCXdegree.
C. SocialCXPreferences
ThisCXfactorCXisCXmadeCXupCXofCXtheCXbroadCXsetCXofCXculture-
basedCXbeliefs,CXvalues,CXnorms,CXcustoms,CXattitudes,CXandCXexpectationsCXheldCXbyCXgroups,CXcomm
unities,CXandCXsocieties.CXSocialCXpreferencesCXareCXalsoCXgreatlyCXinfluencedCXby:
• communicationsCXtechnologies,CXsuchCXasCXtheCXInternet,CXthatCXincreaseCXwidespreadCXaware
nessCXofCXnewCXissues,CXopportunities,CXandCXsocialCXmodelsCX(e.g.,CXCSR,CXbasicCXhumanCXrig
hts,CXetc.),CXrapidlyCXchangingCXtraditionalCXnormsCXandCXexpectations.
• otherCXexternalCXfactors,CXsuchCXasCXgovernmentCXlawsCXandCXregulationsCXagainstCXwo
rkplaceCXdiscrimination.