Aviation Studies
Verslag Opdracht 1
Beschrijving Turn Around Process
Thema 2OPS
Studentversie
Student 1 Klas:
Student 2 Klas:
, Blokhandleiding Aviation Studies
Inhoudsopgave
INHOUDSOPGAVE.......................................................................................................................................2
1. BESCHRIJVING GEOBSERVEERDE TAP......................................................................................................4
1.1 STROOM 1 - CATERING.............................................................................................................................4
1.2 STROOM 2 - BAGAGE...............................................................................................................................4
1.3 STROOM 3 - PASSAGIERS...........................................................................................................................5
1.4 STROOM 4 – REFUELLING..........................................................................................................................5
1.5 STROOM 5 – SCHOONMAAK......................................................................................................................6
1.6 STROOM 6 – WATER SERVICE.....................................................................................................................6
1.7 STROOM 7 – CARGO................................................................................................................................6
1.8 STROOM 8 – TECHNISCHE DIENST................................................................................................................6
2. ILC...........................................................................................................................................................7
2.1 STRATEGIE..............................................................................................................................................7
2.2 DOELSTELLINGEN.....................................................................................................................................7
2.3 GRONDVORM.........................................................................................................................................7
2.4 PLANNING & BESTURING...........................................................................................................................7
2.5 LOGISTIEKE ICT.......................................................................................................................................8
2.6 ORGANISATIE..........................................................................................................................................8
3. BESCHRIJVING KPIS.................................................................................................................................9
3.1 KPI STIJGING AANTAL PASSAGIERS...............................................................................................................9
3.2 KPI: HET AANTAL VERTRAAGDE BOARDINGS VERKLEINEN..................................................................................9
4. PROCESVERSLAG...................................................................................................................................10
4.1 WERKREGISTRATIE.................................................................................................................................10
4.2 PROCESREFLECTIE...................................................................................................................................10
4.3 ZELFBEOORDELING.................................................................................................................................10
BRONNENLIJST..........................................................................................................................................11
BIJLAGE I GRONDVORM EIGEN TAP...........................................................................................................12
BIJLAGE II KRITIEKE PAD EIGEN TAP...........................................................................................................13
Op woensdag 13 november hebben wij een bezoek gebracht aan Schiphol Airport om hier een TAP-proces
te observeren. Vanaf het panoramadek hebben wij een Boeing 737-800 van KLM geobserveerd. Onze eisen
Faculteit Techniek
Hogeschool van Amsterdam
2
Verslag Opdracht 1
Beschrijving Turn Around Process
Thema 2OPS
Studentversie
Student 1 Klas:
Student 2 Klas:
, Blokhandleiding Aviation Studies
Inhoudsopgave
INHOUDSOPGAVE.......................................................................................................................................2
1. BESCHRIJVING GEOBSERVEERDE TAP......................................................................................................4
1.1 STROOM 1 - CATERING.............................................................................................................................4
1.2 STROOM 2 - BAGAGE...............................................................................................................................4
1.3 STROOM 3 - PASSAGIERS...........................................................................................................................5
1.4 STROOM 4 – REFUELLING..........................................................................................................................5
1.5 STROOM 5 – SCHOONMAAK......................................................................................................................6
1.6 STROOM 6 – WATER SERVICE.....................................................................................................................6
1.7 STROOM 7 – CARGO................................................................................................................................6
1.8 STROOM 8 – TECHNISCHE DIENST................................................................................................................6
2. ILC...........................................................................................................................................................7
2.1 STRATEGIE..............................................................................................................................................7
2.2 DOELSTELLINGEN.....................................................................................................................................7
2.3 GRONDVORM.........................................................................................................................................7
2.4 PLANNING & BESTURING...........................................................................................................................7
2.5 LOGISTIEKE ICT.......................................................................................................................................8
2.6 ORGANISATIE..........................................................................................................................................8
3. BESCHRIJVING KPIS.................................................................................................................................9
3.1 KPI STIJGING AANTAL PASSAGIERS...............................................................................................................9
3.2 KPI: HET AANTAL VERTRAAGDE BOARDINGS VERKLEINEN..................................................................................9
4. PROCESVERSLAG...................................................................................................................................10
4.1 WERKREGISTRATIE.................................................................................................................................10
4.2 PROCESREFLECTIE...................................................................................................................................10
4.3 ZELFBEOORDELING.................................................................................................................................10
BRONNENLIJST..........................................................................................................................................11
BIJLAGE I GRONDVORM EIGEN TAP...........................................................................................................12
BIJLAGE II KRITIEKE PAD EIGEN TAP...........................................................................................................13
Op woensdag 13 november hebben wij een bezoek gebracht aan Schiphol Airport om hier een TAP-proces
te observeren. Vanaf het panoramadek hebben wij een Boeing 737-800 van KLM geobserveerd. Onze eisen
Faculteit Techniek
Hogeschool van Amsterdam
2
