Test Bank For Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs All Chapters 1 - 22 LATEST

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Operations and Supply Chain Management, 17th Edition by
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F. Robert Jacobs and Richard Chase
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Chapters 1 - 22 | Complete
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,  TABLE OF CONTENTS t t




Chapter 1: Introduction
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Chapter 2: Strategy
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Chapter 3: Design of Products and Services
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Chapter 4: Projects
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Chapter 5: Strategic Capacity Management
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Chapter 6: Learning Curves
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Chapter 7: Manufacturing Processes
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Chapter 8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and Simulation
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Chapter 11: Process Design and Analysis
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Chapter 12: Quality Management
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Chapter 13: Statistical Quality Control
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Chapter 14: Lean Supply Chains
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Chapter 15: Logistics and Distribution Management
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Chapter 16: Global Sourcing and Procurement
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Chapter 17: The Internet of Things and ERP
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Chapter 18: Forecasting
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Chapter 19: Sales and Operations Planning
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Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning
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Chapter 22: Workcenter Scheduling
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,Chapter 01 t t




Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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1. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB: tAnalytical tThinking
Blooms:
tRemembertDiffic

ulty: t1 tEasy
Learning tObjective: t01-04 tEvaluate tthe tefficiency tof ta
tfirm.tTopic: tEfficiency, tEffectiveness, tand

tValue




2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
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wecould refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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Thedoctor performed the surgery without error. Because the patient died, no value was created.
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AACSB: tAnalytical tThinking
Blooms:
tAnalyzetDifficulty: t2

tMedium

Learning tObjective: t01-04 tEvaluate tthe tefficiency tof ta
tfirm.tTopic: tEfficiency, tEffectiveness, tand

tValue




3. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.These
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are different things.
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AACSB: tAnalytical

tThinking tBlooms:

tUnderstand tDifficult

y: t2 tMedium
Learning tObjective: t01-04 tEvaluate tthe tefficiency tof ta
tfirm. tTopic: tEfficiency, tEffectiveness, tand

tValue

, 4. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,though,
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means minimizing the amount of time customers need to wait in line.
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AACSB: tAnalytical

tThinking tBlooms:

tUnderstand tDifficult

y: t2 tMedium
Learning tObjective: t01-04 tEvaluate tthe tefficiency tof ta
tfirm. tTopic: tEfficiency, tEffectiveness, tand

tValue




5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
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anddeliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
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deliverthe firm's primary products and services.
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AACSB: tAnalytical tThinking
Blooms:
tRemembertDiffic

ulty: t1 tEasy
Learning tObjective: t01-01 tIdentify tthe telements tof toperations tand tsupply tchain tmanagement. t(OSCM)
Topic: tWhat tIs tOperations tand tSupply tChain tManagement?

6. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB: tAnalytical tThinking
Blooms:
tRemembertDiffic

ulty: t1 tEasy
Learning tObjective: t01-04 tEvaluate tthe tefficiency tof ta
tfirm.tTopic: tEfficiency, tEffectiveness, tand

tValue




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
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betweenthe two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB: tAnalytical tThinking
Blooms:
tAnalyzetDifficult

y: t1 tEasy
Learning tObjective: t01-04 tEvaluate tthe tefficiency tof ta
tfirm.tTopic: tEfficiency, tEffectiveness, tand

tValue