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1. What is the industry term used to describe the sum of C) total revenue
prices paid by a business's customers?
A) daily receipts
B) profit
C) total revenue
D) profit loss expenses
2. Historically, what concept have hospitality managers B) costs
chiefly used to calculate selling prices?
A) revenue
B) costs
C) income
D) profits
3. What is an algebraic equivalent of the formula Sales = Profit = sales - cost
costs + profit
4. What is the name for the net value achieved by both C) profit
parties in a business transaction?
A) revenue
B) income
C) profit
D) expense
5. What element is not present in a barter economy? A) money
A) money
B) product exchange
C) profit
D) sellers
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6. What is the formula used to calculate an owner's ROI owner's investment re-
turn/ owner's original in-
vestment = owner's ROI
7. Sandy has 100 rooms to sell. This Saturday night has C) constrained supply
enough customers to sell 125 rooms so she will be re-
fusing 25 requests for rooms. What is this an example
of?
A) distribution channels
B) differential pricing
C) constrained supply
D) yield management
8. What industry was the 1st to use yield management C) airline
principles?
A) foodservice
B) lodging
C) airline
D) catering
9. What is the term used to describe the selling of rooms B) overbooking
which are not actually available for sale?
A) yield mangement
B) overbooking
C) max ADR
D) revenue management
10. What is the ADR formula? total room's revenue/total
rooms sold = ADR
, 11. Max's hotel room sold 175 rooms at an $200 ADR. Her 175/250 = 70%
hotel has 250 rooms. What is the occupancy % last
night?
12. Max's hotel room sold 175 rooms at an $200 ADR. Her 175/250 X 200 = 140
hotel has 250 rooms. What was Max's RevPAR? (occupancy rate x ADR)
13. What is the industry term for the average revenue gen- B) RevPOR
erated by each occupied guest room during a defined
time period?
A) RevAve
B) RevPOR
C) RevPASH
D) Revpar
14. What is the formula used to calculate GOPPAR? total revenue - manage-
ment controllable expens-
es/rooms available to sell
= GOPPAR
15. What is the industry term for a customer group which D) market segment
can be readily identified by one or more common char-
acteristics?
A) STR group
B) comp set
C) revenue group
D) market segment
16. What is a rack rate? B) the price of rooms when
no discounts of any type
A) the price of rooms when nonrefundable advance are ottered