TEST BANK
ny
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS ny ny
Chapter 1: Introduction ny ny
Chapter 2: Strategy ny ny
Chapter 3: Design of Products and Services
ny ny ny ny ny ny n y
Chapter 4: Projects ny ny
Chapter 5: Strategic Capacity Management
ny ny ny ny n y
Chapter 6: Learning Curves
ny ny ny
Chapter 7: Manufacturing Processes Chapte
ny ny ny n y
r 8: Facility Layout
ny ny ny
Chapter 9: Service Processes
ny ny ny
Chapter 10: Waiting Line Analysis and Simulation Ch
ny ny ny ny ny ny ny
apter 11: Process Design and Analysis
ny ny ny ny ny
Chapter 12: Quality Management Chapte
ny ny ny ny
r 13: Statistical Quality Control Chapter
ny ny ny ny n y ny
14: Lean Supply Chains
ny ny ny
Chapter 15: Logistics and Distribution Management
ny ny ny ny ny n
y Chapter 16: Global Sourcing and Procurement Cha
ny ny ny ny ny n y
pter 17: The Internet of Things and ERP Chapter 18
ny ny ny ny ny ny ny nyn y ny
: Forecasting
ny
Chapter 19: Sales and Operations Planning
ny ny ny ny ny n y
Chapter 20: Inventory Management
ny ny ny
Chapter 21: Material Requirements Planning Chapter
ny ny ny ny n y
ny 22: Workcenter Scheduling
ny ny
,Chapter 01 ny
Efficiency means doing the right things to create the most value for the company.
ny ny ny ny ny ny ny ny ny ny ny ny ny
FALSE
Efficiency means doing something at the lowest possible cost.
ny ny ny ny ny ny ny ny
1. Effectiveness means doing the right things to create the most value for the company.
ny ny ny ny ny ny ny ny ny ny ny ny ny
TRUE
Effectiveness means doing the right things to create the most value for the company.
ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management te
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
rms, we could refer to this doctor as being efficient but not effective.
ny n y ny ny ny ny ny ny ny ny ny ny
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most va
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
lue. The doctor performed the surgery without error. Because the patient died, no value was created.
ny n y ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyAnalyze
n y Difficulty:ny2nyMedi
um
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
3. A worker can be efficient without being effective.
ny ny ny ny ny ny ny
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most v
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
alue. These are different things.
n y ny ny ny
AACSB:nyAnalyticalnyThinking
n y Blooms:n y Underst
andn y Difficulty:ny2nyM
edium
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
, 4. A process can be effective without being efficient.
ny ny ny ny ny ny ny
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at t
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
he customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Bei
n y ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
ng effective, though, means minimizing the amount of time customers need to wait in line.
ny n y ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
n y Blooms:n y Underst
andn y Difficulty:ny2nyM
edium
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that c
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
reate and deliver the firm's primary products and services.
ny n y ny ny ny ny ny ny
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
nd deliver the firm's primary products and services.
ny n y ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-01nyIdentifynythenyelementsnyofnyoperationsnyandnysupplynychainnymanagement.ny(OSCM)
Topic:nyWhatnyIsnyOperationsnyandnySupplynyChainnyManagement?
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict b
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
etween the two goals. n y ny ny
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
ny ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyAnalyze
n y Difficulty:ny1nyEa
sy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
ny
Operations and Supply Chain Management, 17th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS ny ny
Chapter 1: Introduction ny ny
Chapter 2: Strategy ny ny
Chapter 3: Design of Products and Services
ny ny ny ny ny ny n y
Chapter 4: Projects ny ny
Chapter 5: Strategic Capacity Management
ny ny ny ny n y
Chapter 6: Learning Curves
ny ny ny
Chapter 7: Manufacturing Processes Chapte
ny ny ny n y
r 8: Facility Layout
ny ny ny
Chapter 9: Service Processes
ny ny ny
Chapter 10: Waiting Line Analysis and Simulation Ch
ny ny ny ny ny ny ny
apter 11: Process Design and Analysis
ny ny ny ny ny
Chapter 12: Quality Management Chapte
ny ny ny ny
r 13: Statistical Quality Control Chapter
ny ny ny ny n y ny
14: Lean Supply Chains
ny ny ny
Chapter 15: Logistics and Distribution Management
ny ny ny ny ny n
y Chapter 16: Global Sourcing and Procurement Cha
ny ny ny ny ny n y
pter 17: The Internet of Things and ERP Chapter 18
ny ny ny ny ny ny ny nyn y ny
: Forecasting
ny
Chapter 19: Sales and Operations Planning
ny ny ny ny ny n y
Chapter 20: Inventory Management
ny ny ny
Chapter 21: Material Requirements Planning Chapter
ny ny ny ny n y
ny 22: Workcenter Scheduling
ny ny
,Chapter 01 ny
Efficiency means doing the right things to create the most value for the company.
ny ny ny ny ny ny ny ny ny ny ny ny ny
FALSE
Efficiency means doing something at the lowest possible cost.
ny ny ny ny ny ny ny ny
1. Effectiveness means doing the right things to create the most value for the company.
ny ny ny ny ny ny ny ny ny ny ny ny ny
TRUE
Effectiveness means doing the right things to create the most value for the company.
ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management te
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
rms, we could refer to this doctor as being efficient but not effective.
ny n y ny ny ny ny ny ny ny ny ny ny
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most va
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
lue. The doctor performed the surgery without error. Because the patient died, no value was created.
ny n y ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyAnalyze
n y Difficulty:ny2nyMedi
um
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
3. A worker can be efficient without being effective.
ny ny ny ny ny ny ny
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most v
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
alue. These are different things.
n y ny ny ny
AACSB:nyAnalyticalnyThinking
n y Blooms:n y Underst
andn y Difficulty:ny2nyM
edium
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
, 4. A process can be effective without being efficient.
ny ny ny ny ny ny ny
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at t
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
he customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Bei
n y ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
ng effective, though, means minimizing the amount of time customers need to wait in line.
ny n y ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
n y Blooms:n y Underst
andn y Difficulty:ny2nyM
edium
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that c
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
reate and deliver the firm's primary products and services.
ny n y ny ny ny ny ny ny
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
nd deliver the firm's primary products and services.
ny n y ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-01nyIdentifynythenyelementsnyofnyoperationsnyandnysupplynychainnymanagement.ny(OSCM)
Topic:nyWhatnyIsnyOperationsnyandnySupplynyChainnyManagement?
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyRemembe
rn y Difficulty:ny1nyE
asy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict b
ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny ny
etween the two goals. n y ny ny
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
ny ny ny ny ny ny ny ny ny ny ny ny ny ny
AACSB:nyAnalyticalnyThinking
Blooms:nyAnalyze
n y Difficulty:ny1nyEa
sy
LearningnyObjective:ny01-
04nyEvaluatenythenyefficiencynyofnyanyfirm.n y T
opic:nyEfficiency,nyEffectiveness,nyandnyValue
