EXAM 1
Organization - CORRECT ANSWER-a consciously coordinated
social unit, composed of two or more people, that functions on
a relatively continuous basis to achieve a common goal or set
of goals
Manager - CORRECT ANSWER-Someone who gets things
done through other people in organizations
Organizational Behavior - CORRECT ANSWER-field that
investigates the impact that individuals, groups, and structure
have on behavior
Types of Organizations - CORRECT ANSWER-Corporations,
non-profits, teams, people waiting for a train(less structure)
Technical Skills - CORRECT ANSWER-the ability to apply
specialized knowledge or expertise
Human Skills - CORRECT ANSWER-the ability to work with,
understand, and motivate other people, individually and in
groups
, Conceptual Skills - CORRECT ANSWER-the mental ability to
analyze and diagnose complex situations
The Golden Circle (Simon Sinek) - CORRECT ANSWER-Start
with Why- people don't buy what you make they buy why you
make it
Finding Purpose (book) - CORRECT ANSWER-job: least
purpose, short term
career: more long term, more purpose
calling: passion, most purpose, most willing to work
Biographical Characteristics - CORRECT ANSWER-personal
characteristics that are objective and easily obtained from
personnel records
Perceived Organizational Support (POS) - CORRECT
ANSWER-the degree to which employees believe an
organization values their contribution and cares about their
well-being
3 Types of Leadership Styles - CORRECT ANSWER-
Transactional, Laissez-Faire, Transitional
Herzberg's Two-Factor Theory - CORRECT ANSWER-Job
satisfaction and dissatisfaction can be caused by different work
related factors: both of which act independently upon each
other
Job Satisfaction- influenced by motivator factors
Job Dissatisfaction- influenced hygiene factors
Triple Bottom Line - CORRECT ANSWER-Social (People).
Environmental (Planet), Financial (Profit)
Attitudes - CORRECT ANSWER-evaluative statements or
judgments concerning objects, people, or events