ICAEW BUSINESS AND FINANCE L2 questions with correct answers

Organisational behaviour - Answer The study and understanding of individual and group behaviour in an organisational setting in order to help improve organisational performance and effectiveness (Mullins). The organisational iceberg - Answer Above the water line: Formal aspects (overt) Customers, technology, facilities, organisational design, rules and regulations, surface competencies/skills Below the water line: Behavioural aspects (covert) Attitudes, communication patterns, informal processes, personailty, conflict, politics, underlying competencies/skills Taylor made three basic assumptions about human behaviour at work: - Answer } People are rational economic animals concerned with maximising their economic gain } People respond as individuals, not groups } People can be treated in a standardised fashion, like machines Taylor's conclusions were as follows: - Answer } Main motivator: high wages } Manager's job: tell workers what to do } Workers' jobs: do what they are told and get paid McGregor's model: Theory X and Theory Y - Answer Each one represents a different set of assumptions about how people are.