ANALYTICS,
SLIDES
AND
NOTES
+
JIT
ASSIGNMENTS
Notes
and
Slides
LECTURE
1
–
INTRODUCTION
......................................................................................................................................
2
LECTURE
2
–
RETENTION
IN
A
SUBSCRIBTION
BUSINESS
MODEL
...........................................................
4
LECTURE
3
–
RETENTION
IN
A
SUBSCRIPTION
BUSINESS
MODEL,
PART
II
.......................................
12
LECTURE
4
–
80/20
RULES
AND
PURCHASE
CONCENTRATION
AMONG
CUSTOMERS
.................
22
LECTURE
5
–
TEST/ROLL
DECISIONS
IN
SEGMENTATION-‐BASED
DIRECT
MARKETING
............
29
LECTURE
6
–
VALUING
CUSTOMERS
PART
I
......................................................................................................
37
LECTURE
7
–
VALUING
CUSTOMERS
PART
II
....................................................................................................
47
GUESTLECTURE
UNDERLINED
.................................................................................................................................
59
LECTURE
8
–
VALUING
CUSTOMERS
PART
III
...................................................................................................
64
LECTURE
9
–
FROM
CUSTOMER
VALUE
TO
FIRM
VALUE
............................................................................
74
LECTURE
10
–
WRAP
UP
..............................................................................................................................................
80
JIT
Assignments
ASSIGNMENT
1
–
CUSTOMER
RETENTION
(paper
1,
week
1)
...................................................................
82
ASSIGNMENT
2
–
CUSTOMER
RETENTION
(lecture
2,
paper
1)
................................................................
83
ASSIGNMENT
3
–
QUESTIONS
PRACTICE
EXAM
...............................................................................................
84