Hoofdstuk 1: Introduction of Business Process
Management
Business Process Management is the art and science of overseeing how work is
performed in an organisation to ensure consistent outcomes and to take
advantage of improvement opportunities.
Examples of improvement objectives:
- Reducing costs
- Reducing executing times
- Reduce error rates
BPM is about managing entire chains of events/activities and decisions that lead
to adding value to the organisation and its customers.
BPM is a body of methods, techniques and tools to discover, analyze, redesign,
execute and monitor business processes.
Een proces wordt ontwikkeld wanneer een organisatie ontstaat met meerdere
mensen & duidelijke afspraken.
Algemene doelen van een organisatie kunnen zijn:
- Market share
- Innovation
- Productivity
- Physical and financial resources
- Profitability
- Management performance and development
- Employees performance and attitude goals
- Social responsibility
Structuren
1
Management
Business Process Management is the art and science of overseeing how work is
performed in an organisation to ensure consistent outcomes and to take
advantage of improvement opportunities.
Examples of improvement objectives:
- Reducing costs
- Reducing executing times
- Reduce error rates
BPM is about managing entire chains of events/activities and decisions that lead
to adding value to the organisation and its customers.
BPM is a body of methods, techniques and tools to discover, analyze, redesign,
execute and monitor business processes.
Een proces wordt ontwikkeld wanneer een organisatie ontstaat met meerdere
mensen & duidelijke afspraken.
Algemene doelen van een organisatie kunnen zijn:
- Market share
- Innovation
- Productivity
- Physical and financial resources
- Profitability
- Management performance and development
- Employees performance and attitude goals
- Social responsibility
Structuren
1
