Samenvatting Server Provider Logistics & Ground Handler Business

Fahad M



Inhoud
GH Week 1: Lecture 1 .............................................................................................................................. 3
GH Week 1: Lecture 2 .............................................................................................................................. 3
GH Week 2: Lecture 1 (FINANCE) ............................................................................................................ 5
GH Week 2: Lecture 2 (Finance) .............................................................................................................. 9
GH Week 3: Lecture 1 (Human Factors) ................................................................................................ 10
GH Week 3: Lecture 2 (Finance) ............................................................................................................ 13
GH week 5: Lecture 1 (GH and IT by Marko) ......................................................................................... 13
GH Week 5: Lecture 2 (Groundhandling an IT Marko) .......................................................................... 16
GH Week 6: Lecture............................................................................................................................... 17
GH Week 7: Lecture (Security) .............................................................................................................. 18
SPL Week 1: Lecture 1 ........................................................................................................................... 23
SPL Week 1: lecture 2 ............................................................................................................................ 26
CAPACITY PLANNING ......................................................................................................................... 26
SPL Week 2: lecture 1 ........................................................................................................................... 29
SPL week 2: Lecture 2 ............................................................................................................................ 32
SPL Week 3: lecture 1 (IT in the cargo supply chain) ............................................................................ 35
SPL Week 3: lecture 2 ............................................................................................................................ 37
SPL Week 4: lecture 1 ............................................................................................................................ 37
SPL week 4: lecture 2............................................................................................................................. 42
SPL week 5: lecture 1............................................................................................................................. 43
SPL week 6: lecture 1............................................................................................................................. 45
SPL week 6: lecture 2............................................................................................................................. 50

,Fahad M




→ SPL




→ GH

, Fahad M


GH Week 1: Lecture 1

Differences between Hub and Spoke baggage-handling processing:

Hub Spoke
Move bags from the check-in area to the Move bags from the check-in area to the
departure gate departure gate
Move bags from one gate to another during
transfers
Move bags from the arrival gate to the baggage- Move bags from the arrival gate to the baggage-
claim area claim area


MANAGEMENT PERFORMANCE

Tight measurements on performance for management include, Safety, On-time Performance and
bags:

• Time from landside/departure hall to aircraft (10 – 20 minutes in the system itself, so
minimum check-in time becomes key factor)
• Time from aircraft to baggage claim (first bag within 15 minutes for example)
• Time from aircraft to aircraft if transfer bags (key factor in MCT)
• Passengers Arriving WithOut Bag (PAWOB)

BAGGAGE-HANDLING SYSTEMS AND TECHNOLOGY

• Baggage handling system (BHS)
o Detection of bag jams
o Volume regulations (to ensure that input points are controlled to avoid overloading
system)
o Load balancing (to evenly distribute bag volume between conveyor sub-systems)
o Bag counting, bag tracking, and redirection of bags via a pusher or diverter
• Checked Baggage Inspection System, CBIS
o Checks the security of the bag automatically in the BHS
• Automatic scanners
o Scan the labels on the luggage
• Conveyors equipped with junctions and sorting machines automatically reoute the bags to
the gate
• Destination-coded vehicles (DCVs)
o Unmanned carts propelled by linear induction motors mounted to the tracks, can
load and unload bags without stopping




GH Week 1: Lecture 2
SLA = Service Level Agreement is a negotiated agreement between two parties where the level of
service is formally defined.

It addresses the KPI’s of either and/or both parties (for instance, airline and ground handler)

, Fahad M


SGHA = a dynamic document that reflects the evolution of the ground handling business over time

It includes the SLA which is derived from a negotiation




• Turn Around Process – safest shortest time on the ground as possible
o Varying ways to split the responsibilities on the ground

WHAT WERE SOME SOMMON THREADS IN OUR RESULTS?
activities by a Turn Around




CRITICAL PATH OF TURNAROUND GH