C720 PA wgu EXAM (updated 2025) Questions & Answers | Latest Already Graded A+ UPDATE 2025|2026

C720 PA wgu EXAM (updated 2025)
Questions & Answers | Latest
Already Graded A+ UPDATE
2025|2026


A company that produces motors uses the following check sheet:
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Why would the company use this check sheet?
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To create a control chart to measure the engine assembly process
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To create a flow chart of the engine assembly process
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To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram
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To develop a Pareto chart identifying the root causes of engine defects - CORRECT ANSWER-
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To develop a Pareto chart identifying the root causes of engine defects
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Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
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Performance

Reliability

Features

Durability - CORRECT ANSWER-Durability
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A quality improvement team is trying to illustrate to upper management how a process is varying
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over time as measurements are collected.
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Which two statistical process control (SPC) tools should the team use?
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Choose 2 answers QW QW




Cause-and-effect diagrams QW




Scatter diagrams QW




Histograms

,Run charts
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Check sheets QW




Pareto charts QW




Control charts - CORRECT ANSWER-Control charts
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Run charts
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The CEO of a service company wants to change the strategy of the company from volume sales to
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high-quality products. QW




Which philosophy should the CEO implement to emphasize quality over volume?
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Shewhart's variation reduction QW QW




Deming's 14 points QW QW




Ohno and Shingo's kaizen
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Taguchi's loss function - CORRECT ANSWER-Deming's 14 points
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A company sells garage doors through a national retailer and contracts with local installers to com
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plete the installations. The operations manager is responsible for completing the installations in a
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14-
day period after the sale. The company will be penalized financially if it fails to achieve these objec
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tives. The operations manager's daily responsibilities include contacting installers to expedite order
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s and ensure deadlines are met.
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Which two tools that should be used to measure installer performance?
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Choose 2 answers QW QW




Control charts to measure the time elapsed to completion
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Fishbone diagram to chart the method, material, machine, and manpower
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Gantt chart to measure how much performance has improved
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Run charts to chart output around the 14-day central tendency - CORRECT ANSWER-
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Control charts to measure the time elapsed to completion
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Run charts to chart output around the 14-day central tendency
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Which quality tool examines patterns, flow, and causes of variation of data points over time?
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, Quality function deploymentQW QW




Cause-and-effect matrix QW




Students t-test QW




Statistical process control - CORRECT ANSWER-Statistical process control
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A vice president of a major retailer is trying to reduce the wait time for customers in the checkout
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line by appropriately opening checkout lines. To do this, the VP needs to know the relationship an
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d degree of correlation between monthly customer visits and area population.
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Which tool should be used in this situation?
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Pareto chart QW




Control chart QW




Scatter plot QW




Histogram - CORRECT ANSWER-Scatter plot QW QW QW QW




Which two company practices reflect the guiding principles of Six Sigma?
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Choose 2 answers QW QW




A company tries to reduce variation in the quality of products it offers.
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A company emphasizes the quality of suppliers because the quality of outputs are determined by t
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he quality of inputs.
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A company emphasizes the variety of suppliers because the variety of outputs are determined by t
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he variety of inputs.
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A company tries to reduce the variety in the kinds of products it offers. - CORRECT ANSWER-
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A company tries to reduce variation in the quality of products it offers.
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A company emphasizes the quality of suppliers because the quality of outputs are determined by t
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he quality of inputs.
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Six Sigma is adopted by a manufacturing company.
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How can the company use Six Sigma to establish quality improvement?
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There should be no more than 3.4 defects per million products from a manufacturing company sta
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tistically.