WELL DETAILED ANSWERS|LATEST
Communication: - ANSWER the exchange of information through a common system of
symbols, signs, or behavior
Organizational communication: - ANSWER study of communications within the
organization
communication apprehension - ANSWER an individuals level of fear or anxiety with
either real or anticipated communication with another person of persons
Connected to the idea of judgement from the audience, and self image
CA may affect communication - ANSWER Between two parties
Within teams
During meetings
When giving presentation
One way communication: - ANSWER the manager sends a message (verbal or written)
and it is received by employees
No way for the manager to know if the information was received correctly because no way
for employees to ask questions
Two way communication: - ANSWER the manager sends a message to employees, and
allows for questions to be asked, so that feedback is received by the manager whether or
not the message was understood
1
,The communication process (shannon-weaver model of communication) -
ANSWER sender, encoding, channel, decoding, receiver
Sender - ANSWER the person that initiates transition of information
Encoding - ANSWER the transformation of the message into a signal, which is sent
over the communication channel from the sender to the receiver
channel - ANSWER the medium that transmits the message
decoding - ANSWER receives and decodes the message sent through the selected
channel or channels by translating what is seen and heard into an understanding of the
message
Not a perfect process because there is noise in the communication process that affects the
decoding process
noise - ANSWER any communication barrier that may affect how a person interprets a
message
Reciever - ANSWER the person(s) who receive the message
feedback loop - ANSWER enables the success or failure of the messaging to be
assessed and addressed
Feedback is critical in the communication process
Barriers to effective communication - ANSWER jargon. and trigger words
Jargon - ANSWER vocabulary particular to trade, profession, or group
2
, trigger words - ANSWER communication freezers or phrases and words that result in
communication breakdowns
active. listening - ANSWER 3 components
1. Moderate to high nonverbal involvement
2. Reflects the speakers message using verbal paraphrasing
3. Asking questions that encourage speakers to elaborate on his or her understanding and
experiences
active listening guidelines - ANSWER Empathize
Be attentive and listen carefully
Show understanding and acceptance by nonverbal behaviors
Tone of voice
facial expressions
Gestures
Eye contact
posture
Reflect back their thoughts and feelings (paraphrasing/restating)
Don't interrupt
Remain neutral
Ask open ended questions
nonverbal communication - ANSWER the use of visual cues such as body language,
posture, distance, eye contact, facial expressions, touch, and voice
Eye contact, touch, paralanguage (factors of speech such as accent pitch range, volume, or
articulation), gesture, facial expressions, posture
3
Communication: - ANSWER the exchange of information through a common system of
symbols, signs, or behavior
Organizational communication: - ANSWER study of communications within the
organization
communication apprehension - ANSWER an individuals level of fear or anxiety with
either real or anticipated communication with another person of persons
Connected to the idea of judgement from the audience, and self image
CA may affect communication - ANSWER Between two parties
Within teams
During meetings
When giving presentation
One way communication: - ANSWER the manager sends a message (verbal or written)
and it is received by employees
No way for the manager to know if the information was received correctly because no way
for employees to ask questions
Two way communication: - ANSWER the manager sends a message to employees, and
allows for questions to be asked, so that feedback is received by the manager whether or
not the message was understood
1
,The communication process (shannon-weaver model of communication) -
ANSWER sender, encoding, channel, decoding, receiver
Sender - ANSWER the person that initiates transition of information
Encoding - ANSWER the transformation of the message into a signal, which is sent
over the communication channel from the sender to the receiver
channel - ANSWER the medium that transmits the message
decoding - ANSWER receives and decodes the message sent through the selected
channel or channels by translating what is seen and heard into an understanding of the
message
Not a perfect process because there is noise in the communication process that affects the
decoding process
noise - ANSWER any communication barrier that may affect how a person interprets a
message
Reciever - ANSWER the person(s) who receive the message
feedback loop - ANSWER enables the success or failure of the messaging to be
assessed and addressed
Feedback is critical in the communication process
Barriers to effective communication - ANSWER jargon. and trigger words
Jargon - ANSWER vocabulary particular to trade, profession, or group
2
, trigger words - ANSWER communication freezers or phrases and words that result in
communication breakdowns
active. listening - ANSWER 3 components
1. Moderate to high nonverbal involvement
2. Reflects the speakers message using verbal paraphrasing
3. Asking questions that encourage speakers to elaborate on his or her understanding and
experiences
active listening guidelines - ANSWER Empathize
Be attentive and listen carefully
Show understanding and acceptance by nonverbal behaviors
Tone of voice
facial expressions
Gestures
Eye contact
posture
Reflect back their thoughts and feelings (paraphrasing/restating)
Don't interrupt
Remain neutral
Ask open ended questions
nonverbal communication - ANSWER the use of visual cues such as body language,
posture, distance, eye contact, facial expressions, touch, and voice
Eye contact, touch, paralanguage (factors of speech such as accent pitch range, volume, or
articulation), gesture, facial expressions, posture
3
