CPI Certification Test Questions and Answers Graded A+
4 Behavior Levels - -1. Anxiety
2.Defensive 3 reasons for using the CPI supportive stance -
3. Acting Out Person -safety
4. Tension Reduction less threatening
communicates respect
Staff Attitude and Approach to Anxiety - -
Be Supportive components of the communication pyramid -
an emphatic non-judgemental attempt to -verbal communication, para verbal
alleviate anxiety coomunication, and non-verbal communication
Staff Attitude and Approach to Defensive - what is paraverbal communication - -how
-directive-attempt to control the situation we say what we say
and begin to set limits
three components of paraverbal communication -
Staff Attitude and Approach Acting Out Person - -tone
-non-violent physical crisis intervention volume
cadence
Staff Attitudes for Tension Reduction - - total voice control
therapeutic rapport decrease in energy regaining
of rationality
what is the verbal escalation continuum? - -
the kite
integrated Experience - -we can set the 1. Questioning
tone for whether or not the behavior escalates or 2. Refusal
de-escalates 3. Release
4. Intimidation
5. Tension-Reduction
non-verbal-proxemics (personal space) - -
area surrounding your body considered an
extension of self. 1 1/2 to 3 feet (typically) what is questioning - -information-seeking
culture, height, gender, age, status, appearance,
and familiarity.
what is an intervention for questioning - -
give a rational response
kinesics (body language) - -non-verbal redirect
message transmitted by motion and body
posture. Factors: eye contact, facial expressions
send a very strong message gestures, how we what is refusal? - -non-compliance
stand
(stance) hands
what is an intervention for refusal - -set
1/4
4 Behavior Levels - -1. Anxiety
2.Defensive 3 reasons for using the CPI supportive stance -
3. Acting Out Person -safety
4. Tension Reduction less threatening
communicates respect
Staff Attitude and Approach to Anxiety - -
Be Supportive components of the communication pyramid -
an emphatic non-judgemental attempt to -verbal communication, para verbal
alleviate anxiety coomunication, and non-verbal communication
Staff Attitude and Approach to Defensive - what is paraverbal communication - -how
-directive-attempt to control the situation we say what we say
and begin to set limits
three components of paraverbal communication -
Staff Attitude and Approach Acting Out Person - -tone
-non-violent physical crisis intervention volume
cadence
Staff Attitudes for Tension Reduction - - total voice control
therapeutic rapport decrease in energy regaining
of rationality
what is the verbal escalation continuum? - -
the kite
integrated Experience - -we can set the 1. Questioning
tone for whether or not the behavior escalates or 2. Refusal
de-escalates 3. Release
4. Intimidation
5. Tension-Reduction
non-verbal-proxemics (personal space) - -
area surrounding your body considered an
extension of self. 1 1/2 to 3 feet (typically) what is questioning - -information-seeking
culture, height, gender, age, status, appearance,
and familiarity.
what is an intervention for questioning - -
give a rational response
kinesics (body language) - -non-verbal redirect
message transmitted by motion and body
posture. Factors: eye contact, facial expressions
send a very strong message gestures, how we what is refusal? - -non-compliance
stand
(stance) hands
what is an intervention for refusal - -set
1/4
