SMART SERVE EXAM QUESTIONS & ANSWERS
The Government of Canada issues licences for the sale and service of alcohol in
Ontario. - Answer -TRUE - The AGCO issues licences for the sale, service and delivery
of alcohol and is responsible for regulating the alcohol, gaming and horse racing sectors
and cannabis retail in accordance with the principles of honesty and integrity, and in the
public interest. In doing so, the AGCO administers the Liquor Licence and Control Act,
2019, the Gaming Control Act, 1992, and the Horse Racing Licence Act, 2015 and the
Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing
Order-in-Council 1413/08.
The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18.
- Answer -TRUE - The minimum age for someone to sell, serve, handle or deliver
alcohol in Ontario is 18. They must also be Smart Serve certified.
You could be held civilly and/or criminally liable if you serve too much alcohol to a
customer. - Answer -TRUE - The Liquor Licence and Control Act, 2019 (LLCA) is
legislation that outlines the laws and regulations affecting the sale, service and delivery
of alcohol in Ontario. This includes that a licensee cannot permit intoxication, and
cannot sell or serve someone who is or appears to be intoxicated.
After an intoxicated customer has left your establishment, you are no longer liable for
him or her. - Answer -FALSE - Your liability does not end when the customer leaves. If
you have served a customer to the point of intoxication, you are liable for them until they
are sober again.
Drinking coffee will help a person who is intoxicated sober up faster. - Answer -Drinking
coffee, water or eating food will not help someone sober up faster. Once alcohol has
been absorbed by the body and moves into the bloodstream, only time will help.
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - Answer -FALSE- There
are big differences in the alcohol content found in beer, wine, and spirits. This program
will introduce a benchmark called a "Standard Drink" to help you estimate the amount of
alcohol each customer has consumed.
You can refuse the sale of alcohol to any customer even if they produce a valid I.D. -
Answer -TRUE - It is your legal obligation to refuse the sale of alcohol to anyone if you
have reason to believe he/she is intoxicated and/or you suspect they may be
purchasing alcohol for an underage person.
A customer can show identification without a photo to prove they are age 19 or older. -
Answer -FALSE - A valid I.D. is one that is issued by the government and must include
a person's photograph and date of birth.
, If an intoxicated customer arrives at your establishment, you should not let them in. -
Answer -TRUE - You cannot allow an intoxicated customer to enter or remain on the
premises of a licensed establishment.
On average, the body can metabolize approximately 2 standard drinks in one hour. -
Answer -FALSE - On average, the body can metabolize approximately 1 standard drink
per hour.
Charlie is the manager of an upscale bistro. Two guests, whom are regulars have had
too much to drink. Afsha, the server wants to cut them off however Charlie says to let
them have one last round. The guests are sent home, as one is getting out of the cab
he has an accident. Who is responsible; Charlie, Afsha, or Both? - Answer -Both
Smart Serve regularly conducts audits of completed certifications? - Answer -True
Only the owner and manager of an establishment can be held legally and personally
responsible of an intoxicated customer? - Answer -False
Daniel is tending bar for a family reunion of about 50 people. All drinks must be
purchased at the bar. Can Daniel be held responsible for monitoring the amount of
alcohol is sold to each guest? - Answer -Yes, he is responsible for looking out for the
safety and sobriety of all guests.
Jane, a server, is relieved when Mr. Gordon has headed home. Does her responsibility
of him end when he leaves the establishment? - Answer -No, it ends whenever Mr.
Gordon is sober again.
Kew is 21 years old, and a bartender. A young man sitting at the bar has had three
drinks in under an hour and is showing signs of intoxication. She refuses to serve him
anymore, he gets angry and leaves. After leaving, the young man runs a red light,
hitting another car. Nobody is killed, however the other driver has head trauma and
broken bones. Can Kew be held civilly and criminally liable? - Answer -Yes
Can a person who is being disruptive be ejected from a licensed establishment? -
Answer -Yes
In Ontario, which organization is responsible for regulating the sale and service of
alcohol to public within licensed establishments?; Ministry of Tourism, Liquor Control
Board, or Alcohol Gaming and Commission of Ontario? - Answer -Alcohol and Gaming
Commission of Ontario.
Cai is 16 years old and wants to get a part-time job. His Uncle has offered a job working
at one of his restaurants. The job includes; cleaning tables, cutting lemons and limes for
drinks, and restocking the wine fridge behind the bar. Can he have this job? - Answer -
No
The Government of Canada issues licences for the sale and service of alcohol in
Ontario. - Answer -TRUE - The AGCO issues licences for the sale, service and delivery
of alcohol and is responsible for regulating the alcohol, gaming and horse racing sectors
and cannabis retail in accordance with the principles of honesty and integrity, and in the
public interest. In doing so, the AGCO administers the Liquor Licence and Control Act,
2019, the Gaming Control Act, 1992, and the Horse Racing Licence Act, 2015 and the
Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing
Order-in-Council 1413/08.
The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18.
- Answer -TRUE - The minimum age for someone to sell, serve, handle or deliver
alcohol in Ontario is 18. They must also be Smart Serve certified.
You could be held civilly and/or criminally liable if you serve too much alcohol to a
customer. - Answer -TRUE - The Liquor Licence and Control Act, 2019 (LLCA) is
legislation that outlines the laws and regulations affecting the sale, service and delivery
of alcohol in Ontario. This includes that a licensee cannot permit intoxication, and
cannot sell or serve someone who is or appears to be intoxicated.
After an intoxicated customer has left your establishment, you are no longer liable for
him or her. - Answer -FALSE - Your liability does not end when the customer leaves. If
you have served a customer to the point of intoxication, you are liable for them until they
are sober again.
Drinking coffee will help a person who is intoxicated sober up faster. - Answer -Drinking
coffee, water or eating food will not help someone sober up faster. Once alcohol has
been absorbed by the body and moves into the bloodstream, only time will help.
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - Answer -FALSE- There
are big differences in the alcohol content found in beer, wine, and spirits. This program
will introduce a benchmark called a "Standard Drink" to help you estimate the amount of
alcohol each customer has consumed.
You can refuse the sale of alcohol to any customer even if they produce a valid I.D. -
Answer -TRUE - It is your legal obligation to refuse the sale of alcohol to anyone if you
have reason to believe he/she is intoxicated and/or you suspect they may be
purchasing alcohol for an underage person.
A customer can show identification without a photo to prove they are age 19 or older. -
Answer -FALSE - A valid I.D. is one that is issued by the government and must include
a person's photograph and date of birth.
, If an intoxicated customer arrives at your establishment, you should not let them in. -
Answer -TRUE - You cannot allow an intoxicated customer to enter or remain on the
premises of a licensed establishment.
On average, the body can metabolize approximately 2 standard drinks in one hour. -
Answer -FALSE - On average, the body can metabolize approximately 1 standard drink
per hour.
Charlie is the manager of an upscale bistro. Two guests, whom are regulars have had
too much to drink. Afsha, the server wants to cut them off however Charlie says to let
them have one last round. The guests are sent home, as one is getting out of the cab
he has an accident. Who is responsible; Charlie, Afsha, or Both? - Answer -Both
Smart Serve regularly conducts audits of completed certifications? - Answer -True
Only the owner and manager of an establishment can be held legally and personally
responsible of an intoxicated customer? - Answer -False
Daniel is tending bar for a family reunion of about 50 people. All drinks must be
purchased at the bar. Can Daniel be held responsible for monitoring the amount of
alcohol is sold to each guest? - Answer -Yes, he is responsible for looking out for the
safety and sobriety of all guests.
Jane, a server, is relieved when Mr. Gordon has headed home. Does her responsibility
of him end when he leaves the establishment? - Answer -No, it ends whenever Mr.
Gordon is sober again.
Kew is 21 years old, and a bartender. A young man sitting at the bar has had three
drinks in under an hour and is showing signs of intoxication. She refuses to serve him
anymore, he gets angry and leaves. After leaving, the young man runs a red light,
hitting another car. Nobody is killed, however the other driver has head trauma and
broken bones. Can Kew be held civilly and criminally liable? - Answer -Yes
Can a person who is being disruptive be ejected from a licensed establishment? -
Answer -Yes
In Ontario, which organization is responsible for regulating the sale and service of
alcohol to public within licensed establishments?; Ministry of Tourism, Liquor Control
Board, or Alcohol Gaming and Commission of Ontario? - Answer -Alcohol and Gaming
Commission of Ontario.
Cai is 16 years old and wants to get a part-time job. His Uncle has offered a job working
at one of his restaurants. The job includes; cleaning tables, cutting lemons and limes for
drinks, and restocking the wine fridge behind the bar. Can he have this job? - Answer -
No
