PGA LEVEL 3 FACILITY
MANAGEMENT EXAM QUESTIONS
WITH DETAILED ANSWERS
, What is the reccommended green size according to the Turfgrass Manual -
ANSWERS5000 to 8000 sq ft
For which type of private facility is the profitability of the food and bev operation a
primary goal? - ANSWERSA privately managed facility
What must be identified before the facilities level of food and bev service can be
determined? - ANSWERSOperational goals of the facility
What is the predictable result of continuous staff training and retraining? -
ANSWERSStaff is more likely to continue working at the facilty
What is associated with a need for higher levels of service staff? - ANSWERSTraining
How would a good and bev manager determine that good quality food service is
occurring? - ANSWERSKnowing if the employees output increases or decreases
What is the definition of an external intersection? - ANSWERSInteraction between
operations and customers
Which area of the golf operation most interacts with the F&B operation? -
ANSWERSHosting tournaments and promoting the facility
What characteristic makes the F&B operation an integral part of tournament operations?
- ANSWERSSource of revenue
What is a key difference between retail operations and F&B operations? -
ANSWERSReceiving and storage requirements
Key points to remember when using a power statement - ANSWERSShort and concise,
begin with a power verb, results based statements with statistics
What is a quantitative result produced by a rainmaker? - ANSWERSDrives revenue
through new member sales, increased rounds by existing golfers or promoting and
serving outside groups
What needs to be considered when negotiating a fixed salary with incentive
compensation? - ANSWERSProspective employee should carefully examine all details
of incentives being offered especially potential income (incentive)
MANAGEMENT EXAM QUESTIONS
WITH DETAILED ANSWERS
, What is the reccommended green size according to the Turfgrass Manual -
ANSWERS5000 to 8000 sq ft
For which type of private facility is the profitability of the food and bev operation a
primary goal? - ANSWERSA privately managed facility
What must be identified before the facilities level of food and bev service can be
determined? - ANSWERSOperational goals of the facility
What is the predictable result of continuous staff training and retraining? -
ANSWERSStaff is more likely to continue working at the facilty
What is associated with a need for higher levels of service staff? - ANSWERSTraining
How would a good and bev manager determine that good quality food service is
occurring? - ANSWERSKnowing if the employees output increases or decreases
What is the definition of an external intersection? - ANSWERSInteraction between
operations and customers
Which area of the golf operation most interacts with the F&B operation? -
ANSWERSHosting tournaments and promoting the facility
What characteristic makes the F&B operation an integral part of tournament operations?
- ANSWERSSource of revenue
What is a key difference between retail operations and F&B operations? -
ANSWERSReceiving and storage requirements
Key points to remember when using a power statement - ANSWERSShort and concise,
begin with a power verb, results based statements with statistics
What is a quantitative result produced by a rainmaker? - ANSWERSDrives revenue
through new member sales, increased rounds by existing golfers or promoting and
serving outside groups
What needs to be considered when negotiating a fixed salary with incentive
compensation? - ANSWERSProspective employee should carefully examine all details
of incentives being offered especially potential income (incentive)
