Crisis Prevention Intervention CPI
Anxiety - ANSa noticeable increase or change in behavior
Challenge Position - ANSa body position in which one individual is face-to-face, toe to toe,
and eye to eye in relation to another individual
For the following, select the appropriate stage of the CPI Verbal Escalation Continuum:
"Forget it. Talk to the hand!" - ANSRefusal - non compliance
Choose the correct stage of the CPI Verbal Escalation Continuum for the following: "I'm
sorry about the way I acted." - ANSTension Reduction - decrease in physical & emotional
energy
Choose the correct stage of the CPI Verbal Escalation Continuum for the following: "This is
crazy! I can't stand it here!!!" - ANSRelease - emotional or physical verbal outburst
For the following questions, select the appropriate stage of the CPI Verbal Escalation
Continuum: "What time is my doctor coming today?" - ANSQuestioning - information seeking
(rational) or challenging Choose the correct stage of the CPI Verbal Escalation Continuum
for the following: "You're going to be sorry you messed with me!!!" - ANSIntimidation - a
verbal or non-verbal threat
Classroom Model - ANSdemonstrating physical interventions in order to show the
application of basic principals
Coping Model - ANSa model that staff members can use to guide them through the process
of establishing Therapeutic Rapport with an individual after a crisis individual
Crisis Development Behavior Levels - ANSAnxiety, Defensive, Risk Behavior (Highest
Peak), Tension Reduction
Decision-Making Matrix - ANSa tool that can help staff reach objective critical decisions
about risks
Defensive Level - ANSthe beginning stage of loss of rationality. At this stage, an individual
often becomes belligerent and challenges authority. It is the second level in the Crisis
Development Model
Describe three reasons you should use the SUPPORTIVE STANCE - ANS1.
Communicates respect 2. Non-threatening 3. Maintains safety
Directive Staff Attitude/Approach - ANSan approach in which a staff member takes control
of a potentially escalating situation. It is the recommended staff attitude/approach to an
individual at the Defensive level.
Disengagement - ANSthe use of a physical intervention to gain a release from any holding
situation while minimizing risk of pain or injury in situations in which the behavior has been
assessed as a lower, medium, or higher risk to self or others.
Empathic Listening - ANSan active process to discern what a person is saying
Grab/hold - ANSa situation in which another person maintains physical contact without
consent and there is the intentional or unintentional risk of harm to a part of one's body
Haptics - ANScommunication through touch; a form of nonverbal communication
Higher-Level Holding - ANSphysical intervention necessary to restrict a person's range of
movement in relation to high-risk behavior as determined by a behavioral risk assessment.
How do you describe "Give" in the CPI COPING Model - ANSa. Give the individual
responsibility and control. b. Provide support and encouragement.
Anxiety - ANSa noticeable increase or change in behavior
Challenge Position - ANSa body position in which one individual is face-to-face, toe to toe,
and eye to eye in relation to another individual
For the following, select the appropriate stage of the CPI Verbal Escalation Continuum:
"Forget it. Talk to the hand!" - ANSRefusal - non compliance
Choose the correct stage of the CPI Verbal Escalation Continuum for the following: "I'm
sorry about the way I acted." - ANSTension Reduction - decrease in physical & emotional
energy
Choose the correct stage of the CPI Verbal Escalation Continuum for the following: "This is
crazy! I can't stand it here!!!" - ANSRelease - emotional or physical verbal outburst
For the following questions, select the appropriate stage of the CPI Verbal Escalation
Continuum: "What time is my doctor coming today?" - ANSQuestioning - information seeking
(rational) or challenging Choose the correct stage of the CPI Verbal Escalation Continuum
for the following: "You're going to be sorry you messed with me!!!" - ANSIntimidation - a
verbal or non-verbal threat
Classroom Model - ANSdemonstrating physical interventions in order to show the
application of basic principals
Coping Model - ANSa model that staff members can use to guide them through the process
of establishing Therapeutic Rapport with an individual after a crisis individual
Crisis Development Behavior Levels - ANSAnxiety, Defensive, Risk Behavior (Highest
Peak), Tension Reduction
Decision-Making Matrix - ANSa tool that can help staff reach objective critical decisions
about risks
Defensive Level - ANSthe beginning stage of loss of rationality. At this stage, an individual
often becomes belligerent and challenges authority. It is the second level in the Crisis
Development Model
Describe three reasons you should use the SUPPORTIVE STANCE - ANS1.
Communicates respect 2. Non-threatening 3. Maintains safety
Directive Staff Attitude/Approach - ANSan approach in which a staff member takes control
of a potentially escalating situation. It is the recommended staff attitude/approach to an
individual at the Defensive level.
Disengagement - ANSthe use of a physical intervention to gain a release from any holding
situation while minimizing risk of pain or injury in situations in which the behavior has been
assessed as a lower, medium, or higher risk to self or others.
Empathic Listening - ANSan active process to discern what a person is saying
Grab/hold - ANSa situation in which another person maintains physical contact without
consent and there is the intentional or unintentional risk of harm to a part of one's body
Haptics - ANScommunication through touch; a form of nonverbal communication
Higher-Level Holding - ANSphysical intervention necessary to restrict a person's range of
movement in relation to high-risk behavior as determined by a behavioral risk assessment.
How do you describe "Give" in the CPI COPING Model - ANSa. Give the individual
responsibility and control. b. Provide support and encouragement.
