Examen
MKT-315 GCU MIDTERM EXAM 2021/2022 with Complete
- Cours
- Établissement
CREST method C: "Calm the Customer" R: "Repeat the Problem" E: Use "Empathy Statements" S: "Solve the Problem" T: Make a "Timely Response" - Good customer service increases customer loyalty and future sales. Maslow's Hierarchy of Needs physiological, safety, love/belonging, esteem, self...
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