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WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT BUNDLED EXAMS 2023/24|ALL GRADED A+
WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT BUNDLED EXAMS 2023/24|ALL GRADED A+
[Montrer plus]WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT BUNDLED EXAMS 2023/24|ALL GRADED A+
[Montrer plus]Operations Management 
The multidisciplinary science that organizations use to acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or services) that ultimately provide value to the end customer 
 
 
 
Biggest difference between Service Providers and Goo...
Aperçu 2 sur 7 pages
Ajouter au panierOperations Management 
The multidisciplinary science that organizations use to acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or services) that ultimately provide value to the end customer 
 
 
 
Biggest difference between Service Providers and Goo...
Operations 
The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. 
 
 
 
Operations Manager 
They allocate resources. 
 
 
 
Capital 
Facilities and equipment 
 
 
 
Competitive Advantage 
Developing capabilities th...
Aperçu 3 sur 26 pages
Ajouter au panierOperations 
The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. 
 
 
 
Operations Manager 
They allocate resources. 
 
 
 
Capital 
Facilities and equipment 
 
 
 
Competitive Advantage 
Developing capabilities th...
Teamwork 
Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve qual...
Aperçu 3 sur 27 pages
Ajouter au panierTeamwork 
Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve qual...
Why would the company use this check sheet? 
To develop a Pareto chart identifying the root causes of engine defects 
 
 
 
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? 
Durability 
 
 
 
A quality improvement team is trying to illustrate to upper man...
Aperçu 2 sur 15 pages
Ajouter au panierWhy would the company use this check sheet? 
To develop a Pareto chart identifying the root causes of engine defects 
 
 
 
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? 
Durability 
 
 
 
A quality improvement team is trying to illustrate to upper man...
Inputs 
People, capital, material, money 
 
 
 
Outputs 
Services and goods 
 
 
 
Sustainability 
Defined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsibl...
Aperçu 2 sur 9 pages
Ajouter au panierInputs 
People, capital, material, money 
 
 
 
Outputs 
Services and goods 
 
 
 
Sustainability 
Defined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsibl...
A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? 
Cause-and-effect diagrams 
Scatter diagrams 
Histograms 
Run charts 
Check sheets 
Pareto c...
Aperçu 2 sur 9 pages
Ajouter au panierA quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? 
Cause-and-effect diagrams 
Scatter diagrams 
Histograms 
Run charts 
Check sheets 
Pareto c...
Quality of Goods - Conformance 
degree to which a product's design and operating characteristics match pre-established standards. 
 
 
 
Quality of Goods - Service Quality - Reliability 
ability to perform the promised service dependably and accurately. 
 
 
 
Service Quality - Responsiveness 
will...
Aperçu 2 sur 7 pages
Ajouter au panierQuality of Goods - Conformance 
degree to which a product's design and operating characteristics match pre-established standards. 
 
 
 
Quality of Goods - Service Quality - Reliability 
ability to perform the promised service dependably and accurately. 
 
 
 
Service Quality - Responsiveness 
will...
________ and ________ crucial and relate to both the design of goods and services. 
Product & process design 
 
 
 
Tangible Goods 
Merchandise you can put your hands on. Physical objects. 
 
 
 
Intangible Good 
Good that does not have a physical nature - can be digital goods (apps, downloadable mu...
Aperçu 3 sur 27 pages
Ajouter au panier________ and ________ crucial and relate to both the design of goods and services. 
Product & process design 
 
 
 
Tangible Goods 
Merchandise you can put your hands on. Physical objects. 
 
 
 
Intangible Good 
Good that does not have a physical nature - can be digital goods (apps, downloadable mu...
1x vendu
A company that produces motors uses the following check sheet: 
Why would the company use this check sheet? 
 
To create a control chart to measure the engine assembly process 
To create a flow chart of the engine assembly process 
To develop a suppliers, inputs, process, outputs, customers (SIPOC) ...
Aperçu 3 sur 29 pages
Ajouter au panierA company that produces motors uses the following check sheet: 
Why would the company use this check sheet? 
 
To create a control chart to measure the engine assembly process 
To create a flow chart of the engine assembly process 
To develop a suppliers, inputs, process, outputs, customers (SIPOC) ...
Statistical process control 
The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) 
 
 
 
W. Edwards Deming 
Which quality management expert had a 14 point quality plan? (25) 
 
 
 
W. Edwar...
Aperçu 2 sur 9 pages
Ajouter au panierStatistical process control 
The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) 
 
 
 
W. Edwards Deming 
Which quality management expert had a 14 point quality plan? (25) 
 
 
 
W. Edwar...
Benchmarking 
is a process by which a company compares its performance to the performance of other companies. Those other companies need not be competitors, nor be within the same industry. Instead, the purpose of benchmarking is to set a standard based upon the company that is recognized as the bes...
Aperçu 2 sur 10 pages
Ajouter au panierBenchmarking 
is a process by which a company compares its performance to the performance of other companies. Those other companies need not be competitors, nor be within the same industry. Instead, the purpose of benchmarking is to set a standard based upon the company that is recognized as the bes...
Who used the phrase "do it right the first time?" 
Crosby 
 
 
 
Whose focus was on the customer's perception of quality? 
Juran 
 
 
 
Who used Robust Design and Parabolic Quality Loss Function? 
Taguchi 
 
 
 
Who wrote a book in 1979 called "Quality is Free" and concept of zero defects as a ...
Aperçu 1 sur 2 pages
Ajouter au panierWho used the phrase "do it right the first time?" 
Crosby 
 
 
 
Whose focus was on the customer's perception of quality? 
Juran 
 
 
 
Who used Robust Design and Parabolic Quality Loss Function? 
Taguchi 
 
 
 
Who wrote a book in 1979 called "Quality is Free" and concept of zero defects as a ...
Operational Stategies 
Module 1,2,12, 
16 - Questions 
Main Objectives: how a business achieves organizational goals & competitive advantage through operations & inventory management 
 
 
 
Inventory Models 
EOQ 
EPQ 
QDM 
 
(Purpose of EOQ and EPQ is to minimus costs of ordering/ 
holding inventory...
Aperçu 3 sur 17 pages
Ajouter au panierOperational Stategies 
Module 1,2,12, 
16 - Questions 
Main Objectives: how a business achieves organizational goals & competitive advantage through operations & inventory management 
 
 
 
Inventory Models 
EOQ 
EPQ 
QDM 
 
(Purpose of EOQ and EPQ is to minimus costs of ordering/ 
holding inventory...
An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Choose 2 answers 
 
Team problem-solving and Quality function deployment 
 
 
 
A paper manufacturing c...
Aperçu 2 sur 11 pages
Ajouter au panierAn organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Choose 2 answers 
 
Team problem-solving and Quality function deployment 
 
 
 
A paper manufacturing c...
WGU C720 - Process Design exam| 37 questions and answers.
Aperçu 2 sur 5 pages
Ajouter au panierWGU C720 - Process Design exam| 37 questions and answers.
operations 
refers to the processes within organizations that acquire inputs and transform them into outputs that the public can consume 
 
 
 
operations 
processes through which people, capital, and material are combined to produce the services and goods consumed by the public 
 
 
 
be worth more...
Aperçu 2 sur 15 pages
Ajouter au panieroperations 
refers to the processes within organizations that acquire inputs and transform them into outputs that the public can consume 
 
 
 
operations 
processes through which people, capital, and material are combined to produce the services and goods consumed by the public 
 
 
 
be worth more...
Conformance 
1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. 
 
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? 
 
Performance 
Features 
Conformance 
Serviceability 
Aesthetics...
Aperçu 4 sur 48 pages
Ajouter au panierConformance 
1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. 
 
If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? 
 
Performance 
Features 
Conformance 
Serviceability 
Aesthetics...
Total Quality Management (TQM) 
__________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that emb...
Aperçu 2 sur 6 pages
Ajouter au panierTotal Quality Management (TQM) 
__________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that emb...
Capacity 
the measure of an organization's ability to sustainably provide customers with the demanded services or goods in the amount requested and in a timely manner, given current resources 
 
 
 
Capacity Planning 
is needed to support customer demand and maintain production capacity as demands ...
Aperçu 2 sur 5 pages
Ajouter au panierCapacity 
the measure of an organization's ability to sustainably provide customers with the demanded services or goods in the amount requested and in a timely manner, given current resources 
 
 
 
Capacity Planning 
is needed to support customer demand and maintain production capacity as demands ...
Inseparability 
The process of separating production from consumption; cannot be done for services because they are produced and consumed simultaneously. 
 
 
 
Technology 
The application of knowledge, tools, processes, and procedures to solve problems. 
 
 
 
Product and Process design 
are crucia...
Aperçu 3 sur 28 pages
Ajouter au panierInseparability 
The process of separating production from consumption; cannot be done for services because they are produced and consumed simultaneously. 
 
 
 
Technology 
The application of knowledge, tools, processes, and procedures to solve problems. 
 
 
 
Product and Process design 
are crucia...
WGU C720 Competency 1 Operational Strategies exam| 32 questions and answers.
Aperçu 1 sur 4 pages
Ajouter au panierWGU C720 Competency 1 Operational Strategies exam| 32 questions and answers.
Just-in-time (JIT) 
manufacturing methodology aimed primarily at reducing flow times within production systems as well as response times from suppliers and to customers by receiving ordering and receiving inventory when ready for use or just in time for use 
 
 
 
What are the fundamental concepts o...
Aperçu 1 sur 2 pages
Ajouter au panierJust-in-time (JIT) 
manufacturing methodology aimed primarily at reducing flow times within production systems as well as response times from suppliers and to customers by receiving ordering and receiving inventory when ready for use or just in time for use 
 
 
 
What are the fundamental concepts o...
Ethics 
Are a sense of what is right and wrong that guide behavior. This set of standards is 
often more stringent than legal standards. Test questions on the OA will require you to understand right and wrong regarding common business practices. Anything related to fraud, wrong doing, dishonesty, et...
Aperçu 3 sur 24 pages
Ajouter au panierEthics 
Are a sense of what is right and wrong that guide behavior. This set of standards is 
often more stringent than legal standards. Test questions on the OA will require you to understand right and wrong regarding common business practices. Anything related to fraud, wrong doing, dishonesty, et...
Operations Management 
The _______________ is the multidisciplinary science that organizations use to acquire inputs (such as people, capital, material, or energy) and transform them into outputs (products and/or services) that ultimately provide value to the end customer. 
 
 
 
Operations 
_______...
Aperçu 2 sur 6 pages
Ajouter au panierOperations Management 
The _______________ is the multidisciplinary science that organizations use to acquire inputs (such as people, capital, material, or energy) and transform them into outputs (products and/or services) that ultimately provide value to the end customer. 
 
 
 
Operations 
_______...
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