ACTUAL EXAM 2026
◉ Problem Solving. Answer: Part of decision making; a systematic
process focusing on analyzing a difficult situation involving higher
order reasoning and evaluation
◉ Critical Thinking. Answer: The mental process of actively and
skillfully conceptualizing, applying, analyzing, synthesizing, and
evaluating information to reach an answer or conclusion
◉ Experiential Learning. Answer: Provides mock life experiences to
learn from
Allows learners to apply leadership and management theory
Promotes whole brain thinking and improved problem- solving skills
◉ Economic man. Answer: -Makes decisions in rational manner
-Has complete knowledge of problem or situation
-Considers all alternatives
-Has systematic ordering of alternatives
,-Selects maximizing choice
◉ Administrative man. Answer: -Knowledge is fragmented
-Is impossible to accurately predict future consequences
-Considers multiple alternatives but not all
-Makes decisions that are good enough
-Final choice is satisficing
◉ Leaders. Answer: Empower others; maximize workforce
effectiveness
Needed to implement the planned change that is part of system
improvement
◉ Managers. Answer: Guide, direct, and motivate others
Intervene when goals are threatened
Emphasize control
◉ The management process. Answer: planning-> organizing->
leading-> controlling
, ◉ Planning. Answer: Encompasses determining philosophy, goals,
objectives, policies, procedures, and rules; carrying out long- and
short-range projections; determining a fiscal course of action; and
managing planned change
◉ Organizing. Answer: Includes establishing the structure to carry
out plans, determining the most appropriate type of patient care
delivery, and grouping activities to meet unit goals
Other functions involve working within the structure of the
organization and understanding and using power and authority
appropriately.
◉ Staffing. Answer: Consists of recruiting, interviewing, hiring, and
orienting staff. Scheduling, staff development, employee
socialization, and team building are also often included as staffing
functions.
◉ Directing. Answer: Usually entails human resource management
responsibilities, such as motivating, managing conflict, delegating,
communicating, and facilitating collaboration