PGA PGM 3.0 QUALIFYING LEVEL STUDY 2026
ACTUAL EXAM
◉ How should resources be allocated to avoid overwhelming a
performer? Answer: Make them aware of what is available
◉ What should a manager do when a performer has difficulty
recognizing when to act on a specific task? Answer: Take a specific
direction
◉ A team member sets the holes correctly and is assigned this task
routinely. What is the result of this? Answer: Reinforced the desired
outcome
◉ How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? Answer: Explain
feedback and consequences
◉ How can managers communicate that they want to work with the
performer to ensure success? Answer: Feedback is clear
◉ What guidelines apply when a manager uses the supporting
strategy? Answer: Capable and motivated
,◉ What guideline is used with the convincing strategy because the
employee is resistant? Answer: Help overcome resistance and give
resources to do the job
◉ What strategy is used by the head pro when requested solutions
by his assistant? Answer: Supporting
◉ What strategy is used with employees who are experienced but
unwilling? Answer: Involving
◉ What action increases the chances of finding a solution that
satisfies all parties? Answer: Address the problem early
◉ During joint problem solving, why is it important to state the
problem in relation to the expectations? Answer: To avoid blame
◉ What manager behavior is appropriate during termination?
Answer: Considerate, clear, decisive
◉ F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics? Answer: Measure, evaluate,
act
, ◉ What is food cost control? Answer: Management and procedures
to regulate costs
◉ What is the most important consideration when forecasting
number of staff and scheduling? Answer: Provide the service,
minimal payroll
◉ Which condition enhances the benefits of mental practice?
Answer: Cognitive hypothesis
◉ What is an effective means to help a beginner use motor imagery
to improve? Answer: Combine with physical performance
◉ What optimizes performance when combining mental and
physical practice? Answer: Recall past shots, execute prior memory
◉ What conditions lead to greater learning transfer? Answer:
Same/similar conditions
◉ What approach is recommended to optimize learning transfer of a
golf skill? Answer: Transfer skill at similar level in transfer learning
◉ What are two major ways to structure swing change movements
through rehearsal? Answer: Skills practice and transfer practice
ACTUAL EXAM
◉ How should resources be allocated to avoid overwhelming a
performer? Answer: Make them aware of what is available
◉ What should a manager do when a performer has difficulty
recognizing when to act on a specific task? Answer: Take a specific
direction
◉ A team member sets the holes correctly and is assigned this task
routinely. What is the result of this? Answer: Reinforced the desired
outcome
◉ How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? Answer: Explain
feedback and consequences
◉ How can managers communicate that they want to work with the
performer to ensure success? Answer: Feedback is clear
◉ What guidelines apply when a manager uses the supporting
strategy? Answer: Capable and motivated
,◉ What guideline is used with the convincing strategy because the
employee is resistant? Answer: Help overcome resistance and give
resources to do the job
◉ What strategy is used by the head pro when requested solutions
by his assistant? Answer: Supporting
◉ What strategy is used with employees who are experienced but
unwilling? Answer: Involving
◉ What action increases the chances of finding a solution that
satisfies all parties? Answer: Address the problem early
◉ During joint problem solving, why is it important to state the
problem in relation to the expectations? Answer: To avoid blame
◉ What manager behavior is appropriate during termination?
Answer: Considerate, clear, decisive
◉ F&B uses internal control to keep the operation functioning
smoothly; what are the characteristics? Answer: Measure, evaluate,
act
, ◉ What is food cost control? Answer: Management and procedures
to regulate costs
◉ What is the most important consideration when forecasting
number of staff and scheduling? Answer: Provide the service,
minimal payroll
◉ Which condition enhances the benefits of mental practice?
Answer: Cognitive hypothesis
◉ What is an effective means to help a beginner use motor imagery
to improve? Answer: Combine with physical performance
◉ What optimizes performance when combining mental and
physical practice? Answer: Recall past shots, execute prior memory
◉ What conditions lead to greater learning transfer? Answer:
Same/similar conditions
◉ What approach is recommended to optimize learning transfer of a
golf skill? Answer: Transfer skill at similar level in transfer learning
◉ What are two major ways to structure swing change movements
through rehearsal? Answer: Skills practice and transfer practice
