Arteveldehogeschool Thomas Baes 2025-2026
Samenvatting ERP
1
,Arteveldehogeschool Thomas Baes 2025-2026
Inhoud
1. Introduction to ERP............................................................................................. 4
1.1. Introduction to this course............................................................................4
1.2. Business processes...................................................................................... 4
1.3. VSM (value stream mapping).......................................................................6
1.4. ERP............................................................................................................... 7
1.5. SOD (Segregation Of Duties)........................................................................8
2. Sales and CRM.................................................................................................. 10
2.1. CRM............................................................................................................ 10
2.1.1. Pre-sale................................................................................................ 10
2.1.2. Commercial data (S&OP)......................................................................12
2.1.3. Data Management................................................................................ 12
2.2. MDM (master data management)..............................................................12
2.2.1. Customer Master Data.........................................................................12
2.2.2. Transactional data................................................................................ 13
2.3. CODP (customer order decoupling point)...................................................13
2.4. CLT (customer lead time)........................................................................... 14
2.5. EDI (electronic data interchange)...............................................................18
3. Introduction to purchase.................................................................................. 19
3.1. The process................................................................................................ 20
3.2. Requisition & selection............................................................................... 21
3.2.1. The importance of budgets..................................................................21
3.3. Purchase order........................................................................................... 22
3.3.1. Purchase order – creation.....................................................................22
3.3.2. Updated stock...................................................................................... 23
3.4. A special case............................................................................................. 23
3.4.1. Consignment........................................................................................ 23
3.5. Invoice........................................................................................................ 24
3.5.1. Three-way match goes wrong..............................................................25
3.6. Special cases.............................................................................................. 26
3.6.1. Self-billing............................................................................................ 26
3.6.2. Payment and reconciliation..................................................................26
3.6.3. Consignment........................................................................................ 26
3.6.4. SOD...................................................................................................... 27
4. Introduction to production................................................................................ 27
4.1. Forecasting................................................................................................. 28
2
,Arteveldehogeschool Thomas Baes 2025-2026
4.1.1. S&OP forecasting................................................................................. 28
4.1.2. How to forecast.................................................................................... 28
4.2. Independent demand................................................................................. 29
4.3. Feasibility................................................................................................... 30
4.4. Independent demand part 2.......................................................................31
4.4.1. S&OP forecasting................................................................................. 31
4.5. Supply planning.......................................................................................... 32
4.5.1. Netting................................................................................................. 32
4.5.2. Desired end-stock................................................................................ 33
4.5.3. Demant type........................................................................................ 33
4.6. Replenishment strategies...........................................................................33
4.6.1. Replenishment strategy.......................................................................33
4.6.2. BOM explosion...................................................................................... 34
5. Production part 2.............................................................................................. 35
5.1. Release....................................................................................................... 36
5.1.1. Releasing production orders.................................................................36
5.2. Prepare....................................................................................................... 37
5.3. Stage.......................................................................................................... 38
5.3.1. The set-up............................................................................................ 38
5.4. Produce...................................................................................................... 38
5.4.1. OEE...................................................................................................... 38
5.5. Complete.................................................................................................... 40
5.5.1. Complete – yield booking – accounting:...............................................41
3
, Arteveldehogeschool Thomas Baes 2025-2026
1. Introduction to ERP
1.1. Introduction to this course
What is a business process?
- Different processes
- To make a product
- To add value
Physical process and their documents:
1.2. Business processes
1) Presale: what does our customer want?
2) Salesorder
3) Is the product in the warehouse?
a. Product in stock, or
b. Product not in stock
When product is in stock
4) Pick and pack
5) Ship the goods
6) Invoice (and payment)
4
Samenvatting ERP
1
,Arteveldehogeschool Thomas Baes 2025-2026
Inhoud
1. Introduction to ERP............................................................................................. 4
1.1. Introduction to this course............................................................................4
1.2. Business processes...................................................................................... 4
1.3. VSM (value stream mapping).......................................................................6
1.4. ERP............................................................................................................... 7
1.5. SOD (Segregation Of Duties)........................................................................8
2. Sales and CRM.................................................................................................. 10
2.1. CRM............................................................................................................ 10
2.1.1. Pre-sale................................................................................................ 10
2.1.2. Commercial data (S&OP)......................................................................12
2.1.3. Data Management................................................................................ 12
2.2. MDM (master data management)..............................................................12
2.2.1. Customer Master Data.........................................................................12
2.2.2. Transactional data................................................................................ 13
2.3. CODP (customer order decoupling point)...................................................13
2.4. CLT (customer lead time)........................................................................... 14
2.5. EDI (electronic data interchange)...............................................................18
3. Introduction to purchase.................................................................................. 19
3.1. The process................................................................................................ 20
3.2. Requisition & selection............................................................................... 21
3.2.1. The importance of budgets..................................................................21
3.3. Purchase order........................................................................................... 22
3.3.1. Purchase order – creation.....................................................................22
3.3.2. Updated stock...................................................................................... 23
3.4. A special case............................................................................................. 23
3.4.1. Consignment........................................................................................ 23
3.5. Invoice........................................................................................................ 24
3.5.1. Three-way match goes wrong..............................................................25
3.6. Special cases.............................................................................................. 26
3.6.1. Self-billing............................................................................................ 26
3.6.2. Payment and reconciliation..................................................................26
3.6.3. Consignment........................................................................................ 26
3.6.4. SOD...................................................................................................... 27
4. Introduction to production................................................................................ 27
4.1. Forecasting................................................................................................. 28
2
,Arteveldehogeschool Thomas Baes 2025-2026
4.1.1. S&OP forecasting................................................................................. 28
4.1.2. How to forecast.................................................................................... 28
4.2. Independent demand................................................................................. 29
4.3. Feasibility................................................................................................... 30
4.4. Independent demand part 2.......................................................................31
4.4.1. S&OP forecasting................................................................................. 31
4.5. Supply planning.......................................................................................... 32
4.5.1. Netting................................................................................................. 32
4.5.2. Desired end-stock................................................................................ 33
4.5.3. Demant type........................................................................................ 33
4.6. Replenishment strategies...........................................................................33
4.6.1. Replenishment strategy.......................................................................33
4.6.2. BOM explosion...................................................................................... 34
5. Production part 2.............................................................................................. 35
5.1. Release....................................................................................................... 36
5.1.1. Releasing production orders.................................................................36
5.2. Prepare....................................................................................................... 37
5.3. Stage.......................................................................................................... 38
5.3.1. The set-up............................................................................................ 38
5.4. Produce...................................................................................................... 38
5.4.1. OEE...................................................................................................... 38
5.5. Complete.................................................................................................... 40
5.5.1. Complete – yield booking – accounting:...............................................41
3
, Arteveldehogeschool Thomas Baes 2025-2026
1. Introduction to ERP
1.1. Introduction to this course
What is a business process?
- Different processes
- To make a product
- To add value
Physical process and their documents:
1.2. Business processes
1) Presale: what does our customer want?
2) Salesorder
3) Is the product in the warehouse?
a. Product in stock, or
b. Product not in stock
When product is in stock
4) Pick and pack
5) Ship the goods
6) Invoice (and payment)
4
