CERTIFIED BEHAVIORAL HEALTH CASE MANAGER (CBHCM) EXAM QUESTIONS WITH 100% VERIFIED ANSWERS | NEW UPDATE 2026/2027 | GRADED A+.

CERTIFIED BEHAVIORAL HEALTH CASE MANAGER (CBHCM) EXAM QUESTIONS WITH 100% VERIFIED ANSWERS | NEW UPDATE 2026/2027 | GRADED A+. Which of the following best describes the primary role of a behavioral health case manager? • A) Providing therapy to clients • B) Coordinating services and resources to support client recovery • C) Prescribing medication for mental health conditions • D) Performing diagnostic assessments Answer: B) Coordinating services and resources to support client recovery The primary function of a behavioral health case manager is to coordinate care, connect clients with appropriate resources, and ensure continuity of services across systems to support recovery and wellness. Question 2 What is the case management principle of "strengths-based approach"? • A) Focusing primarily on client problems and deficits • B) Identifying and building upon client capabilities and resources • C) Emphasizing medication compliance above all other interventions • D) Requiring family involvement in all cases Answer: B) Identifying and building upon client capabilities and resources A strengths-based approach focuses on identifying and leveraging a client's existing strengths, skills, and resources rather than focusing primarily on deficits or problems. Question 4 What is the purpose of a caseload ratio in behavioral health case management? • A) To establish the minimum number of contacts required per client • B) To ensure equitable distribution of resources • C) To maintain manageable workloads for case managers • D) To determine client eligibility for services Answer: C) To maintain manageable workloads for case managers Caseload ratios help organizations establish appropriate workloads for case managers based on client acuity and service needs, preventing burnout and ensuring quality care. Question 5 Which of the following is NOT typically a core function of case management? • A) Assessment • B) Service planning • C) Psychotherapy • D) Monitoring and evaluation Answer: C) Psychotherapy While case managers may use therapeutic communication techniques, providing formal psychotherapy is not a core function of case management and typically requires additional clinical training and credentials. Question 6 The "brokerage model" of case management primarily focuses on: • A) Building therapeutic relationships with clients • B) Connecting clients to existing community resources • C) Providing direct clinical services • D) Family therapy interventions Answer: B) Connecting clients to existing community resources The brokerage model focuses primarily on identifying client needs and linking them to appropriate community services rather than providing direct clinical services. Question 7 What does the principle of "person-centered care" mean in behavioral health case management? • A) Services are organized around the preferences and needs of the client • B) All decisions are made by the case manager • C) Care focuses exclusively on psychiatric symptoms • D) Services are determined by insurance limitations Answer: A) Services are organized around the preferences and needs of the client Person-centered care places the client's preferences, goals, and unique needs at the center of service planning and delivery. Question 8 Which of the following represents the correct sequence of the case management process? • A) Treatment, assessment, evaluation, planning • B) Assessment, planning, implementation, evaluation • C) Diagnosis, treatment, follow-up, discharge • D) Referral, assessment, treatment, discharge Answer: B) Assessment, planning, implementation, evaluation The typical case management process follows this sequence: assessment of needs, development of a service plan, implementation of the plan, and ongoing evaluation of outcomes. Question 9 What is the primary purpose of case management outreach? • A) To bill for additional services • • • B) To engage difficult-to-reach populations C) To fulfill grant requirements D) To increase caseload numbers Answer: B) To engage difficult-to-reach populations Outreach is essential for identifying and engaging individuals who may not access traditional services due to barriers such as stigma, lack of transportation, distrust, or limited awareness of available resources. Question 3 Which case management model emphasizes intensive community-based services with small caseloads and 24/7 availability? • A) Broker model • B) Clinical case management • C) Assertive Community Treatment (ACT) • D) Generalist model Answer: C) Assertive Community Treatment (ACT) ACT is an intensive case management model characterized by multidisciplinary teams, small caseloads, community-based services, and 24/7 availability for high-need clients. Question 10 Which of the following best describes the medical model of case management? • A) A focus on social determinants of health • B) An emphasis on diagnosis, treatment, and symptom management • C) Prioritizing client self-determination • D) Community-based rehabilitation approaches • Answer: B) An emphasis on diagnosis, treatment, and symptom management The medical model focuses on clinical diagnosis, treatment adherence, symptom management, and coordination with medical providers. Question 11 What is a key difference between case management and care management? • A) There is no difference between the terms • B) Care management typically involves more clinical oversight and medical coordination • C) Case management is only for mental health while care management is for physical health • D) Care management is only used in hospital settings Answer: B) Care management typically involves more clinical oversight and medical coordination While the terms are sometimes used interchangeably, care management often involves greater emphasis on clinical oversight, medical care coordination, and integration of physical and behavioral health.