2026 | 100% Correct
Asking questions about specific reasons why the customer is upset. - 🧠
ANSWER ✔✔Very Effective
Highlighting reasons why the customer's concern is not right - 🧠 ANSWER
✔✔Very Ineffective
Listening to and understanding how the customer feels about a situation. -
🧠 ANSWER ✔✔Very Effective
Asking for a customer's ideas about how to best deal with the issue. - 🧠
ANSWER ✔✔Very Effective
Referring the customer to a more experienced coworker. - 🧠 ANSWER
✔✔Very Effective
, Dropping small hints to let this coworker know his or her behavior is
bothering you. - 🧠 ANSWER ✔✔Very Ineffective
Talking to other employees about a situation. - 🧠 ANSWER ✔✔Very
Ineffective
Speaking to your supervisor about a coworker's attitude at work. - 🧠
ANSWER ✔✔Very Effective
Asking your supervisor to schedule you to work with somebody else. - 🧠
ANSWER ✔✔Very Ineffective
Letting a coworker know that you are bothered by his or her behavior. - 🧠
ANSWER ✔✔Very Effective
Trying to find out the root causes of the coworker's bothersome behavior. -
🧠 ANSWER ✔✔Very Effective
If I were to leave my job, I would wait until the company found a
replacement for me. - 🧠 ANSWER ✔✔Strongly Agree
If I didn't do my job well, I wouldn't feel good about myself. - 🧠 ANSWER
✔✔Strongly Agree