Management
F. Claeyé
Course notes and syllabus summary
Academic Year 2022 - 2023
*Companion website :
https://edge.sagepub.com/lussier9e/student-resources
1
,Chapter 1
Management & Its History
2
,Learning Objectives
State how the study of management helps develop personal and professional skills.
Describe a manager’s responsibility.
List the three skills of effective managers.
State the four management functions.
Explain the three management role categories.
Describe the differences among the hierarchy of management levels in terms of skills needed
and functions performed.
Summarize the major similarities and differences between the classical and behavioral
theorists.
Why study management?
1° Develop skills you can use in your personal life
-) Maintain and improve your personal relationships
-) Personal happiness
2° Develop skills you can use as a Manager or Employee
-) Create positive manager-subordinate relationships
-) Even if you’re not interested in being a manager, management skills are still needed to
succeed in today’s workplace
What is a manager’s responsibility?
Achieving organizational objectives/performance through efficient and effective utilization
of resources.
Efficient: doing things right so as to maximize the utilization of resources
Effective: doing the right thing in order to attain an objective
Resources (IFPH):
Informational Resources
Financial Resources
Physical Resources
Human Resources = people / human capital
3
, What does it take to be a successful manager?
1° Management Qualities
-) Self-awareness & self-assessment
-) Integrity, industriousness and getting along with people
2° Management Skills (TDI)
Technical Skills:
Ability to use methods and techniques to perform a task (hard skills)
o Needed by all employees (more than by managers) & vary widely from job to
job
Decision-Making Skills:
Ability to conceptualize situations and select alternatives to solve problems and take
advantage of opportunities (soft skills)
Interpersonal Skills:
Ability to understand, communicate with, and work well with individuals and
groups though developing effective relationships
Management Functions (POLC)
1. Planning = The process of setting objectives and determining in advance exactly how
the objectives will be met.
2. Organizing = The process of delegating and coordinating tasks and allocating
resources to achieve objectives.
o Staffing = The process of selecting, training, and evaluating employees
3. Leading = The process of influencing employees to work toward achieving
objectives
4. Controlling = The process of monitoring progress and taking corrective action when
needed to ensure that objectives are achieved
(5.) Nonmanagement Functions or Employee Functions
working managers
Management Roles
A role is a set of expectations of how one will behave in a give situation.
4
F. Claeyé
Course notes and syllabus summary
Academic Year 2022 - 2023
*Companion website :
https://edge.sagepub.com/lussier9e/student-resources
1
,Chapter 1
Management & Its History
2
,Learning Objectives
State how the study of management helps develop personal and professional skills.
Describe a manager’s responsibility.
List the three skills of effective managers.
State the four management functions.
Explain the three management role categories.
Describe the differences among the hierarchy of management levels in terms of skills needed
and functions performed.
Summarize the major similarities and differences between the classical and behavioral
theorists.
Why study management?
1° Develop skills you can use in your personal life
-) Maintain and improve your personal relationships
-) Personal happiness
2° Develop skills you can use as a Manager or Employee
-) Create positive manager-subordinate relationships
-) Even if you’re not interested in being a manager, management skills are still needed to
succeed in today’s workplace
What is a manager’s responsibility?
Achieving organizational objectives/performance through efficient and effective utilization
of resources.
Efficient: doing things right so as to maximize the utilization of resources
Effective: doing the right thing in order to attain an objective
Resources (IFPH):
Informational Resources
Financial Resources
Physical Resources
Human Resources = people / human capital
3
, What does it take to be a successful manager?
1° Management Qualities
-) Self-awareness & self-assessment
-) Integrity, industriousness and getting along with people
2° Management Skills (TDI)
Technical Skills:
Ability to use methods and techniques to perform a task (hard skills)
o Needed by all employees (more than by managers) & vary widely from job to
job
Decision-Making Skills:
Ability to conceptualize situations and select alternatives to solve problems and take
advantage of opportunities (soft skills)
Interpersonal Skills:
Ability to understand, communicate with, and work well with individuals and
groups though developing effective relationships
Management Functions (POLC)
1. Planning = The process of setting objectives and determining in advance exactly how
the objectives will be met.
2. Organizing = The process of delegating and coordinating tasks and allocating
resources to achieve objectives.
o Staffing = The process of selecting, training, and evaluating employees
3. Leading = The process of influencing employees to work toward achieving
objectives
4. Controlling = The process of monitoring progress and taking corrective action when
needed to ensure that objectives are achieved
(5.) Nonmanagement Functions or Employee Functions
working managers
Management Roles
A role is a set of expectations of how one will behave in a give situation.
4
