Final Exam - CompTIA A+ Guide To Technical Support, 11e
Exam With Complete Solutions
What would result if a Standard User attempted to install software that might change the
Windows registry? - ANSWER UAC would be promoted to continue installation
Apple reserves the right to void the warranty or refuse to provide support. - ANSWER True
A mobile device user is experiencing faster than normal battery drain after connecting to a
public Wi-Fi hotspot a few days ago.
Which of the following could be a reason for the fast battery drain? - ANSWER The mobile
device is infected with malware.
You want to make some application changes on your computer. You want to be able to
restore your system back to the current settings if you encounter any issues.
What actions can you take to save your system settings? (Select all that apply.) - ANSWER
-Use System Protection to create a restore point
=Run the rstrui.exe utility.
A technician is following instructions to resolve an issue on a workstation where the Windows
system files are suspected to be corrupted.
How would you demonstrate the use of an elevated command prompt to verify file
corruption? - ANSWER -Type sfc /scannow in the search box, then right-click Command
Prompt.
,You are troubleshooting a mobile device that restarts for no reason. The user reports that the
phone restarts randomly whether in use or idle.
Which of the following steps should you take first? - ANSWER Uninstall suspected apps and
update the OS.
Your company is asking the IT department to take steps to review the current disaster plan in
an effort to prevent any disruptions in business or possible data losses. The company
currently maintains its sensitive data on a local file server. This data is also backed up at an
off-site location.
What other way would you choose to prepare for disaster recovery? - ANSWER Back up data
to the cloud and maintain data on a local file server.
Lance has a computer that currently uses Windows 10 and wants to install the latest version of
Windows 11 on the computer. He wants to keep the Windows 10 OS available for testing
applications he is developing for both operating systems.
Which type of installation would you recommend Lance perform? - ANSWER Dual-boot
installation
You currently save all of your painting files to the C:\Pictures\NewPortraits folder, but you
now want the default location for these types of files to be C:\Pictures. How would you alter
the command prompt to change the default location? - ANSWER Enter
C:\Pictures\NewPortraits> cd..
You are troubleshooting a Mac computer with an app that has stopped responding to mouse
, or keyboard actions.
How can you stop the application when it is nonresponsive? - ANSWER Use the Command +
Option + Esc keystroke.
Immanuel's desktop computer has been overheating for the past week. Sometimes he feels
excessive heat coming from the computer case.
What would you suggest he do to protect his computer when there is excessive heat? -
ANSWER Power down the system and repair the issue.
Your manager is asking for precautions to be taken to prevent company data leaks if the
organization's Windows 11 computers with locally stored data should be lost or stolen.
Which of the following methods can be used to meet this requirement? (Select TWO.) -
ANSWER -Encrypt the HDDs with BitLocker.
-Configure a drive lock password on the systems.
What protocol or feature uses incoming TCP port 5900 for communication? - ANSWER macOS
Screen Sharing
Andrew is troubleshooting a remote computer by attempting to ping to a host. The ping is
successful when he uses its IP address, but the ping is unsuccessful when he uses its domain
name.
What is the problem with the remote computer? - ANSWER DNS is down
Exam With Complete Solutions
What would result if a Standard User attempted to install software that might change the
Windows registry? - ANSWER UAC would be promoted to continue installation
Apple reserves the right to void the warranty or refuse to provide support. - ANSWER True
A mobile device user is experiencing faster than normal battery drain after connecting to a
public Wi-Fi hotspot a few days ago.
Which of the following could be a reason for the fast battery drain? - ANSWER The mobile
device is infected with malware.
You want to make some application changes on your computer. You want to be able to
restore your system back to the current settings if you encounter any issues.
What actions can you take to save your system settings? (Select all that apply.) - ANSWER
-Use System Protection to create a restore point
=Run the rstrui.exe utility.
A technician is following instructions to resolve an issue on a workstation where the Windows
system files are suspected to be corrupted.
How would you demonstrate the use of an elevated command prompt to verify file
corruption? - ANSWER -Type sfc /scannow in the search box, then right-click Command
Prompt.
,You are troubleshooting a mobile device that restarts for no reason. The user reports that the
phone restarts randomly whether in use or idle.
Which of the following steps should you take first? - ANSWER Uninstall suspected apps and
update the OS.
Your company is asking the IT department to take steps to review the current disaster plan in
an effort to prevent any disruptions in business or possible data losses. The company
currently maintains its sensitive data on a local file server. This data is also backed up at an
off-site location.
What other way would you choose to prepare for disaster recovery? - ANSWER Back up data
to the cloud and maintain data on a local file server.
Lance has a computer that currently uses Windows 10 and wants to install the latest version of
Windows 11 on the computer. He wants to keep the Windows 10 OS available for testing
applications he is developing for both operating systems.
Which type of installation would you recommend Lance perform? - ANSWER Dual-boot
installation
You currently save all of your painting files to the C:\Pictures\NewPortraits folder, but you
now want the default location for these types of files to be C:\Pictures. How would you alter
the command prompt to change the default location? - ANSWER Enter
C:\Pictures\NewPortraits> cd..
You are troubleshooting a Mac computer with an app that has stopped responding to mouse
, or keyboard actions.
How can you stop the application when it is nonresponsive? - ANSWER Use the Command +
Option + Esc keystroke.
Immanuel's desktop computer has been overheating for the past week. Sometimes he feels
excessive heat coming from the computer case.
What would you suggest he do to protect his computer when there is excessive heat? -
ANSWER Power down the system and repair the issue.
Your manager is asking for precautions to be taken to prevent company data leaks if the
organization's Windows 11 computers with locally stored data should be lost or stolen.
Which of the following methods can be used to meet this requirement? (Select TWO.) -
ANSWER -Encrypt the HDDs with BitLocker.
-Configure a drive lock password on the systems.
What protocol or feature uses incoming TCP port 5900 for communication? - ANSWER macOS
Screen Sharing
Andrew is troubleshooting a remote computer by attempting to ping to a host. The ping is
successful when he uses its IP address, but the ping is unsuccessful when he uses its domain
name.
What is the problem with the remote computer? - ANSWER DNS is down
