DEVOTED CERTIFICATION 2025/2026 NEW!!
On may 10, Devoted Sales Agent, Jackie, gets a call from Mr, Seinfeld sta ng he is permanently
moving from Cuyahoga county, Ohio to a beach condo in Palm Beach county, Florida on June 1,
He wants to know if and when he should change his Devoted Health plan. What should Jackie
tell him? - Ans Because Mr. Seinfeld is leaving his current plan's service area and moving to a
new one, Jackie can instruct him that he must switch from the Devoted plan in Cuyahoga county
to the Devoted plan in Palm Beach, and that he can do so one month prior to his move and up
to two months following the move.Addi onally he can do so by calling Devoted Health so make
the plan change and if Jackie is also licensed/appointed in FL they will remain as his agent of
record (AOR).
Which of the following is a main component of our model of care? - Ans All of these
Mr. Finn, an agent with Devoted Health, is giving a sales presenta on and wants to provide
some food for his guests. What can Mr. Finn provide? - Ans Light refreshments or snacks.
During the AEP, on October 30, Marissa enrolls in the Devoted Health HMO Medicare
Advantage plan for an effec ve date of 1/1/2024. On November 15, Marissa meets with Janice
of ABC Insurance Agency and enrolls in a stand-alone prescrip on drug plan (PDP) also for an
effec ve date of 1/1/2024. If Marissa does not make any further changes to her Medicare
enrollment choices, on January 1, 2024 which plan will she be on? - Ans Medicare A&B and the
standalone PDP plan she chose.
Devoted Health HMO members... - Ans Must choose an in-network primary case physician at
the me of enrollment.
Devoted Health's value proposi on is to.. - Ans All of these are a part of Devoted Health's
value proposi on.
Which answer best describes some of the extra benefits offered on Devoted Health plans? -
Ans All of these are extra benefits, plus more...
, Mr. Malone wants to enroll in a Devoted Health Medicare Advantage plan during the Medicare
Annual Enrollment Period. He can do so by... - Ans He can enroll through all three of these
methods.
The Devoted Health Guides... - Ans Consist of a team of clinical and service professionals who
work together for each of our members.
What is important to review with a prospect during our sales presenta ons related to
prescrip ons? - Ans All of these
Which of the following is not a require part of the Devoted Health sales presenta on: - Ans
Request the beneficiary's latest physical exam report.
Mrs. Davis is a Devoted Health HMO member and on March 21st calls Angie her Devoted sales
agent sta ng that she wants to switch her primary care physician (PCP). What can Angie tell
Mrs. Davis? - Ans She can call her Devoted Guide Team and they would be happy to assist her
in choosing a new one to be effec ve the beginning of April.
What can Devoted Health members expect a@er enrollment? - Ans Welcome kit with ID card
and a mailed evidence of coverage.
What are the different plan op ons offered by Devoted Health? - Ans HMO, PPO, DSNP, CSNP,
HMO MA-only, PPO MA-only.
How many days in advance must agents register informal or educa on events with Devoted
Health? - Ans 7 days
What are Devoted Health's core ingredients? - Ans Newer MA plan, tech plaBorm, strong
provider partnerships, Devoted Guides, Devoted Medical Group
On may 10, Devoted Sales Agent, Jackie, gets a call from Mr, Seinfeld sta ng he is permanently
moving from Cuyahoga county, Ohio to a beach condo in Palm Beach county, Florida on June 1,
He wants to know if and when he should change his Devoted Health plan. What should Jackie
tell him? - Ans Because Mr. Seinfeld is leaving his current plan's service area and moving to a
new one, Jackie can instruct him that he must switch from the Devoted plan in Cuyahoga county
to the Devoted plan in Palm Beach, and that he can do so one month prior to his move and up
to two months following the move.Addi onally he can do so by calling Devoted Health so make
the plan change and if Jackie is also licensed/appointed in FL they will remain as his agent of
record (AOR).
Which of the following is a main component of our model of care? - Ans All of these
Mr. Finn, an agent with Devoted Health, is giving a sales presenta on and wants to provide
some food for his guests. What can Mr. Finn provide? - Ans Light refreshments or snacks.
During the AEP, on October 30, Marissa enrolls in the Devoted Health HMO Medicare
Advantage plan for an effec ve date of 1/1/2024. On November 15, Marissa meets with Janice
of ABC Insurance Agency and enrolls in a stand-alone prescrip on drug plan (PDP) also for an
effec ve date of 1/1/2024. If Marissa does not make any further changes to her Medicare
enrollment choices, on January 1, 2024 which plan will she be on? - Ans Medicare A&B and the
standalone PDP plan she chose.
Devoted Health HMO members... - Ans Must choose an in-network primary case physician at
the me of enrollment.
Devoted Health's value proposi on is to.. - Ans All of these are a part of Devoted Health's
value proposi on.
Which answer best describes some of the extra benefits offered on Devoted Health plans? -
Ans All of these are extra benefits, plus more...
, Mr. Malone wants to enroll in a Devoted Health Medicare Advantage plan during the Medicare
Annual Enrollment Period. He can do so by... - Ans He can enroll through all three of these
methods.
The Devoted Health Guides... - Ans Consist of a team of clinical and service professionals who
work together for each of our members.
What is important to review with a prospect during our sales presenta ons related to
prescrip ons? - Ans All of these
Which of the following is not a require part of the Devoted Health sales presenta on: - Ans
Request the beneficiary's latest physical exam report.
Mrs. Davis is a Devoted Health HMO member and on March 21st calls Angie her Devoted sales
agent sta ng that she wants to switch her primary care physician (PCP). What can Angie tell
Mrs. Davis? - Ans She can call her Devoted Guide Team and they would be happy to assist her
in choosing a new one to be effec ve the beginning of April.
What can Devoted Health members expect a@er enrollment? - Ans Welcome kit with ID card
and a mailed evidence of coverage.
What are the different plan op ons offered by Devoted Health? - Ans HMO, PPO, DSNP, CSNP,
HMO MA-only, PPO MA-only.
How many days in advance must agents register informal or educa on events with Devoted
Health? - Ans 7 days
What are Devoted Health's core ingredients? - Ans Newer MA plan, tech plaBorm, strong
provider partnerships, Devoted Guides, Devoted Medical Group
