CERTIFIED PEGA BUSINESS ARCHITECT EXAM

You are assigned to a pega implementation project as a pega business architect. Which task are you expected to perform? a) Organize the project Kickoff meeting. b) Help to refine ahead of a sprint. c) Identify the initial case types. d) Identify the scope of the initial release. - ANS--- d) Identify the scope of the initial release. Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view? (Choose Two) a) Will field information about the temporary member be stored in an external database? b) What fields does the account owner need to see to be able to add a temporary member? c) How do the fields for the temporary member need to be displayed? d) Do the fields about the temporary member need to be displayed in multiple languages? - ANS--- b) What fields does the account owner need to see to be able to add a temporary member? c) How do the fields for the temporary member need to be displayed? In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two) a) Set the goal to be the required response time based on policy and send notifications to both parties. b) Set the deadline to be the desired response time based on policy and send notifications to both parties. c) Set the deadline to be the required response time based on policy and send notifications to both parties. d) Set the goal to be the desired response time based on policy and send notifications to both parties. - ANS--- c) Set the deadline to be the required response time based on policy and send notifications to both parties. d) Set the goal to be the desired response time based on policy and send notifications to both parties. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals? a) Urgency value continues to increment as configured. b) Service level processing is halted until the assignment is completed. c) The user is notified that the maximum urgency value has been reached. d) Urgency value remains at 100, but other service level processing continues - ANS--- d) Urgency value remains at 100, but other service level processing continues How do you provide users with guidance for completing a form and avoid the need for application training? a) Add an instruction to the assignment. b) Send a notification to the assigned user. c) Add an optional action to the case to explain the task. d) Add the corresponding step to an appropriate stage. - ANS--- a) Add an instruction to the assignment. A home loan application requires the application of the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement? a) Create an approval step with cascading approval. b) Apply business logic to route a single assignment in the correct order. c) Route an assignment to a work queue where both roles have access. d) Create an approval process for each manager in parallel. - ANS--- a) Create an approval step with cascading approval. Which two of the following scenarios are good candidates for rule delegation? (Choose Two) a) Content of an entail confirming a customer submission b) Business policies controlled by regularity compliance c) Password validation standards d) The service level on expense reports - ANS--- a) Content of an entail confirming a customer submission b) Business policies controlled by regularity compliance You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates. How do you support this request? a) Summarize the manager column. b) Sort the manager column. c) Group the manager column. d) Filter the manager column. - ANS--- c) Group the manager column. A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship? a) Make a credit card request for a child case of credit check. b) Make credit check a child case of credit card request. c) Make both loan requests and credit check top cases. d) Make credit check a spin-off case of credit card request. - ANS--- b) Make a credit check for a child case of a credit card request. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement this requirement so each approver can work independently? a) Create three assignments and route to the appropriate approver. b) Create an approval step with cascading approval. c) Route to a workbasket where all three roles have access. d) Create business logic to route to the different approvers. - ANS--- b) Create an approval step with cascading approval. How do you defer a feedback item to an upcoming application release in Agile Workbench? Set the item priority to "nice to have". Set the item priority to "to do". Set the item priority to "future". Set the item priority to "low". - ANS--- Set the item priority to "future". Select two ways you use Agile Workbench to add detail to bugs and feedback items. (Choose Two) Use the integrated video recording tool. Use the integrated audio recording tool. Record the bugs and feedback in the case life cycle step descriptions. Use the integrated screen capture tool. - ANS--- Use the integrated video recording tool. Use the integrated screen capture tool. What are the two uses of Agile Workbench in product development? (Choose Two) Backlog storage Capturing user story refining Progress tracking Feature updates - ANS--- Capturing user story refining Progress tracking An application lets customers book airline reservations online. What would you expect to be defined as the case type in the application? A reservation A reviewed reservation An airline ticket A confirmation email - ANS--- A reservation You are helping to implement the technical components of a new application. Before you can begin work, you must obtain definitions of the business processes and service-level agreements. Which members of the development team would you go to for this information? Business architects Stakeholders Case participants Subject Matter Experts (SMEs) - ANS--- Business architects You want to engage business and IT resources to review the working models. What two best practices accomplish this objective? (Choose Two) Direct Capture of Objectives (DCO) Approval process Iterative delivery Guardrail compliance - ANS--- Direct Capture of Objectives (DCO) Iterative delivery Which two are benefits of following Pega guardrails. (Choose Two) Guardrails help project managers ensure that applications are completed on time. Guardrails help developers build applications that are easier to maintain and have fewer defects. Guardrails help developers to track compliance with Pega best practices. Guardrails help managers create schedules for efficiently allocating developer resources. - ANS--- Guardrails help developers build applications that are easier to maintain and have fewer defects. Guardrails help developers to track compliance with Pega best practices. When collecting information for a loan application, a case worker needs to enter the date of birth on the loan application form. What two tasks do you perform to enable the case worker to enter this information? (Choose Two) Add the date of birth field to the case worker's view of the case type Add the date of birth field to all the user views in the case type Add a date of birth field to the appropriate stage Add a date of birth data field to the case type - ANS--- Add the date of birth field to the case worker's view of the case type Add a date of birth data field to the case type A Pega team is working with an organization to customize a Pega application. The team is following the Journey Centric Delivery methodology. What two tasks must the team perform in the first stage? (Choose Two) Review the goals and approach with the project team and sponsors. Identify case types and build a user case backlog using DCO. Prioritize the user stories in the backlog for work to do in the first sprint. Create an estimation of effort based on the case type backlog. - ANS--- Review the goals and approach with the project team and sponsors. Create an estimation of effort based on the case type backlog. Select the answer that summarizes the role of the Pega Business Architect (BA) during Journey Centric Development. The Pega Business Architect (BA) implements Pega training to bridge skill gaps in the customer's teams. The Pega Business Architect (BA) designs detailed acceptance criteria which helps to define the test plan for the resulting configuration. The Pega Business Architect (BA) runs the project kickoff during which a series of presentations are made to ensure everyone is aware of the project goals. The Pega Business Architect (BA) participates in refining the backlog of user stories and developing application features. - ANS--- The Pega Business Architect (BA) participates in refining the backlog of user stories and developing application features. How do you defer a feedback item to an upcoming application release in Agile Workbench? Set the item priority to "nice to have". Set the item priority to "to do". Set the item priority to "future". Set the item priority to "low" - ANS--- Set the item priority to "future". Select two ways you use Agile Workbench to add detail to bugs and feedback items. (Choose Two) Use the integrated video recording tool. Use the integrated audio recording tool. Record the bugs and feedback in the case life cycle step descriptions. Use the integrated screen capture tool. - ANS--- Use the integrated video recording tool. Use the integrated screen capture tool. What are the two uses of Agile Workbench in product development? (Choose Two) Backlog storage Capturing user story refining Progress tracking Feature updates - ANS--- Capturing user story refining Progress tracking You use Agile Workbench to update the status of a bug or feedback item. Where can you view the resulting impact of project completion? - ANS--- The Application Overview landing page When preparing a backlog item for tracking in the Application Overview dashboard, what tasks do you perform? - ANS--- Associate a feature with the item, update the work status if necessary, and specify an owner and due date. _______________ delivers a meaningful business outcome to a customer, partner, or internal stakeholder. - ANS--- case The modeling technique used to describe in business terms how a business application should work is called ______________. - ANS--- case life cycle design A ________________ is used as a first level of organizing work in a case. - ANS--- Stage - When modeling the life cycle of a case, stages typically represent a _______________ or a ________________. (Choose Two) single actor performing a single action transfer of authority subset of data used to resolve the case significant change in the status of a case - ANS--- transfer of authority significant change in the status of a case When modeling the life cycle of a case, alternate stages typically represent ____________ and can ___________. (Choose Two) only be accessed manually be sequenced into the primary stages a separate, but related business transaction exceptions to the normal course of events - ANS--- be sequenced into the primary stages exceptions to the normal course of events What are the main differences between an optional user action and an optional process? - ANS--- An optional user action is a single task and typically returns to the primary path of a case, whereas an optional process is a series of steps that may or may not return to the primary path of a case. A business process requirement states that users should be able to modify the shipping address at any time and not interrupt the primary case. Which of the following options is the best way to design for this requirement? Add a step in a process. Add a process in a stage. Add an optional process to any stage in the case type. Add a local action to the case type. - ANS--- Add a local action to the case type. Which requirement could be satisfied with a user action? An application randomly sends a survey to customers once their case is resolved. Reassign any task that remains open after three days to another user. Allow a user to transfer a case to another employee at any stage of the case. Requiring a separate approval process whenever an order exceeds USD 10,000. - ANS--- Allow a user to transfer a case to another employee at any stage of the case. Adding instructions to a step ____________. Instructs an architect how to build the step. Describes the business value of the step. Describes to an end user what should be done in the step. Defines what the step should do. - ANS--- Describes to an end user what should be done in the step. A step in the case life cycle has a case status value of Pending-Approval. When is the status of the case automatically updated? The status of a case cannot be automatically updated Only if the user manually updates the case status At the end of the step At the beginning of the step - ANS--- At the beginning of the step What type of step typically requires contextual instructions? Collect information Create case Change stage Approve/Reject - ANS--- Collect information