Cigna’s Test-Out Exam for Selling with 100%
correct answer
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct?
- You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their prescription
drug coverage? - All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing
a long-term customer relationship? - Rapport
How can you best position the benefits of our plans to meet a customer's specific needs? -
Craft a narrative about how the plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of Appointment (SOA) requirements?
- All planned one-on-one appointments require the completion of an SOA before the
appointment
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents
and partners to embrace? - Do the right thing. Always!
Which of the following types of preparation is important as part of a sales agent's regimen? -
Mental and material preparation
Which of the following is applicable when discussing the benefits in any of our plans? -
Use the Summary of Benefits and cover all the benefits of the plan
correct answer
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct?
- You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their prescription
drug coverage? - All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing
a long-term customer relationship? - Rapport
How can you best position the benefits of our plans to meet a customer's specific needs? -
Craft a narrative about how the plan ties into their specific concerns or needs
Which of the following statements is true about the Scope of Appointment (SOA) requirements?
- All planned one-on-one appointments require the completion of an SOA before the
appointment
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents
and partners to embrace? - Do the right thing. Always!
Which of the following types of preparation is important as part of a sales agent's regimen? -
Mental and material preparation
Which of the following is applicable when discussing the benefits in any of our plans? -
Use the Summary of Benefits and cover all the benefits of the plan
