TEST BANK for Operations Management,
14th Edition by William J Stevenson
Chapters 1 - 19
,Table of Contents
Chapter 01 Introduction to Operations Management
Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines
Chapter 19 Linear Programming
Chapter 01 Introduction to Operations Management
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
, 6. Goods fproducing forganizations fare fnot finvolved fin fservice
factivities.fTrue False
7. Service foperations frequire fadditional finventory fbecause fof fthe funpredictability fof
fconsumerfdemand.
True False
8. The fvalue fof foutputs fis fmeasured fby fthe fprices fcustomers fare fwilling fto fpay ffor
fgoods forfservices.
True False
9. The fuse fof fmodels fwill fguarantee fthe fbest fpossible
fdecisions.fTrue False
10. People fwho fwork fin fthe ffield fof foperations fshould fhave fskills fthat finclude fboth
fknowledgefand fpeople fskills.
True False
11. Assembly flines fachieved fproductivity fbut fat fthe fexpense fof fstandard fof
fliving.fTrue False
12. The foperations fmanager fhas fprimary fresponsibility ffor fmaking foperations fsystem
fdesignfdecisions, fsuch fas fsystem fcapacity fand flocation fof ffacilities.
True False
13. The fword f"technology" fis fused fonly fto frefer fto f"information ftechnology".
True False
14th Edition by William J Stevenson
Chapters 1 - 19
,Table of Contents
Chapter 01 Introduction to Operations Management
Chapter 02 Competitiveness, Strategy, and Productivity
Chapter 03 Forecasting
Chapter 04 Product and Service Design
Chapter 04S Reliability
Chapter 05 Strategic Capacity Planning for Products and Services
Chapter 05S Decision Theory
Chapter 06 Process Selection and Facility Layout
Chapter 07 Work Design and Measurement
Chapter 07S Learning Curves
Chapter 08 Location Planning and Analysis
Chapter 08S The Transportation Model
Chapter 09 Management of Quality
Chapter 10 Quality Control
Chapter 10S Acceptance Sampling
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 14S Maintenance
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
,Chapter 18 Management of Waiting Lines
Chapter 19 Linear Programming
Chapter 01 Introduction to Operations Management
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
True False
2. Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
True False
3. Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
True False
4. Operations, marketing, and finance function independently of each other in most
organizations.
True False
5. The greater the degree of customer involvement, the more challenging the design and
management of operations.
True False
, 6. Goods fproducing forganizations fare fnot finvolved fin fservice
factivities.fTrue False
7. Service foperations frequire fadditional finventory fbecause fof fthe funpredictability fof
fconsumerfdemand.
True False
8. The fvalue fof foutputs fis fmeasured fby fthe fprices fcustomers fare fwilling fto fpay ffor
fgoods forfservices.
True False
9. The fuse fof fmodels fwill fguarantee fthe fbest fpossible
fdecisions.fTrue False
10. People fwho fwork fin fthe ffield fof foperations fshould fhave fskills fthat finclude fboth
fknowledgefand fpeople fskills.
True False
11. Assembly flines fachieved fproductivity fbut fat fthe fexpense fof fstandard fof
fliving.fTrue False
12. The foperations fmanager fhas fprimary fresponsibility ffor fmaking foperations fsystem
fdesignfdecisions, fsuch fas fsystem fcapacity fand flocation fof ffacilities.
True False
13. The fword f"technology" fis fused fonly fto frefer fto f"information ftechnology".
True False
